'orientation-requested' and 'print-quality' has value '0'

Bug #1766107 reported by Ettore Atalan
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
System Config Printer
Unknown
Unknown
system-config-printer (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

Hi,

CUPS stopped working suddenly. So I opened the settings of my printer in the system-config-printer utility which welcomes me with two error messages.

First dialog:
> Option 'orientation-requested' has value '0' and cannot be edited.

Second dialog:
> Option 'print-quality' has value '0' and cannot be edited.

After clicking OK two times Apport reported an error in
> /usr/share/system-config-printer/system-config-printer.py

because of
> system-config-printer.py crashed with TypeError in __init__(): debugprint() takes 1 positional argument but 2 were given

CupsErrorLog:
> [cups-deviced] PID 19691 (gutenprint52+usb) stopped with status 1!
> Unable to create "/etc/cups/subscriptions.conf.N": No such file or directory

Any ideas to fix this?

Regards,
Atalanttore
---
ApportVersion: 2.20.7-0ubuntu3.8
Architecture: amd64
CupsErrorLog:
 E [21/Apr/2018:21:26:10 +0200] [cups-deviced] PID 19691 (gutenprint52+usb) stopped with status 1!
 E [22/Apr/2018:19:11:12 +0200] Unable to create "/etc/cups/subscriptions.conf.N": No such file or directory
CurrentDesktop: Unity:Unity7:ubuntu
DistroRelease: Ubuntu 17.10
EcryptfsInUse: Yes
Lpstat: device for Samsung_SCX_3400_Series_SEC001599E7B363_: ipp://SEC001599E7B363.local:631/ipp/printer
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 046d:c245 Logitech, Inc. G400 Optical Mouse
 Bus 001 Device 003: ID 8087:0a2b Intel Corp.
 Bus 001 Device 002: ID 5986:055c Acer, Inc
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Notebook W65_W67RZ
Package: system-config-printer 1.5.9+20170825-0ubuntu1
PackageArchitecture: all
Papersize: a4
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-38-generic root=UUID=462560f8-ccdb-4115-a3c9-46fce6a630d2 ro rw quiet splash acpi_os_name=Linux acpi_osi= acpi_backlight=vendor vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-38.43-generic 4.13.16
Tags: third-party-packages artful
Uname: Linux 4.13.0-38-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/27/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.09
dmi.board.asset.tag: Tag 12345
dmi.board.name: W65_W67RZ
dmi.board.vendor: Notebook
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Notebook
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05.09:bd05/27/2016:svnNotebook:pnW65_W67RZ:pvrNotApplicable:rvnNotebook:rnW65_W67RZ:rvrNotApplicable:cvnNotebook:ct10:cvrN/A:
dmi.product.family: Not Applicable
dmi.product.name: W65_W67RZ
dmi.product.version: Not Applicable
dmi.sys.vendor: Notebook

Revision history for this message
Ettore Atalan (atalanttore) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected artful third-party-packages
description: updated
Revision history for this message
Ettore Atalan (atalanttore) wrote : Dependencies.txt

apport information

Revision history for this message
Ettore Atalan (atalanttore) wrote : Locale.txt

apport information

Revision history for this message
Ettore Atalan (atalanttore) wrote : Lspci.txt

apport information

Revision history for this message
Ettore Atalan (atalanttore) wrote : PrintingPackages.txt

apport information

Revision history for this message
Ettore Atalan (atalanttore) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Ettore Atalan (atalanttore) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Ettore Atalan (atalanttore) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Ettore Atalan (atalanttore) wrote : ProcModules.txt

apport information

Revision history for this message
Ettore Atalan (atalanttore) wrote : UdevDb.txt

apport information

Revision history for this message
Andrea Bocci (fwyzard) wrote :

I have the same problem with Ubuntu 18.04, CUPS 2.2.7, printing on a LaserJet Pro MFP M281fdw.

affects: system-config-printer (Ubuntu) → cups (Ubuntu)
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

This is actually a system-config-printer bug. It is treated here:

https://github.com/zdohnal/system-config-printer/issues/122

Note that the IPP attributes orientation-requested and print-quality never get 0.

Assigning back to system-config-printer.

affects: cups (Ubuntu) → system-config-printer (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

This bug was fixed in the package system-config-printer - 1.5.11-2ubuntu2

---------------
system-config-printer (1.5.11-2ubuntu2) disco; urgency=low

  * 40_temporary-fix-for-error-pop-up-window-for-ipp-2.x-attributes.patch:
    Temporary fix for error pop-up window for IPP2.0+ attributes backported
    from upstream (Upstream issue #122, LP: #1780310, LP: #1766107).

 -- Till Kamppeter <email address hidden> Mon, 7 Jan 2019 20:01:12 +0100

Changed in system-config-printer (Ubuntu):
status: New → Fix Released
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