Ubuntu
cups package

MX328 printing freezing at the middle of the printing process

Bug #1369547 reported by TinBay on 2014-09-15

12

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	cups (Ubuntu)	Fix Released	Undecided	Unassigned

Bug Description

The driver recognized as Canon MX320 series. Printing works as I click print but freezes at the middle of the process, even when trying with print test page. My printer led shows it is printing but the machine actually freezed.
I am using libgutenprintui2-1_5.2.10-3_amd64 and kernel version 3.16.2-031602-generic by the way.

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TinBay (joybeefly) wrote on 2014-09-15:

#1

freezing while printing Edit (4.0 KiB, text/plain)

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Till Kamppeter (till-kamppeter) wrote on 2014-09-15:

#2

Please follow the instructions of the section "USB printer does not print or prints garbage" on https://wiki.ubuntu.com/DebuggingPrintingProblems. Thanks.

Changed in gutenprint (Ubuntu):
status:	New → Incomplete
affects:	gutenprint (Ubuntu) → cups (Ubuntu)

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Till Kamppeter (till-kamppeter) wrote on 2014-09-15:

#3

Probably your problem is following upstream bug: https://www.cups.org/str.php?L4482

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TinBay (joybeefly) wrote on 2014-09-17:

#4

Hello Till Kampeter, I used the automatic bug filling command, the additional info is in the link below.
https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1370516

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TinBay (joybeefly) wrote on 2014-09-17:

#5

Seems adding these two lines below to /usr/share/cups/usb/org.cups.usb-quirks solved my problem.
# Canon MX320
0x04A9 0x1736 unidir

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TinBay (joybeefly) wrote on 2014-09-17:

#6

Really a odd fix, thank you for pointing it out.

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Till Kamppeter (till-kamppeter) wrote on 2014-09-17:

#7

Thank you for testing, we will include the fix soon.

Changed in cups (Ubuntu):
status:	Incomplete → Triaged

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-10-01:

#8

This bug was fixed in the package cups - 1.7.5-3

---------------
cups (1.7.5-3) unstable; urgency=medium

  [ Didier Raboud ]
  * Add two USB quirk fixes for Canon MX310 and MX320 printers
    (LP: #1346868, #1369547)

  [ Jamie Strandboge ]
  * Update the apparmor-profile
    - move Ux to Cx -> third_party and provie a third_party child profile. In
      this manner, we can add some modest confinement (can't change MAC
      policy, change_profile or mount) but more importantly it allows us to
      specify peer=third_party to restrict where the strictly confined cups
      process can send signals (LP: #1370930)
    - allow r of /var/cache/samba/*.tdb (LP: #1371097)
    - allow r of /var/{cache,lib}/samba/printing/printers.tdb

-- Didier Raboud <email address hidden> Tue, 30 Sep 2014 08:21:21 +0200

Changed in cups (Ubuntu):
status:	Triaged → Fix Released

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