Ubuntu
linux package

[Gigabyte GA-P67A-UD3-B3] I can't shutdown or restart ubuntu 12.04

Bug #1020377 reported by tres86dx on 2012-07-03

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Invalid	Medium	Unassigned

Bug Description

Since i installed ubuntu 12.04 (was a clean install), i can't shutdown o restart the computer, because it hangs. The screen show the ubuntu logo but it is freezed.

I hadn't this problem with ubuntu 11.04.

This happen the most of the time. The only way to shutdown or restart the pc without problems is logout the session, and then using the menu shutdown.

I had this problem from the beggining (I hadn't with 11.04), but I thought it would be resolved after one o two updates.

My actual kernel is: Ubuntu 3.2.0-25.40-generic 3.2.18

----------------------------
It is similar to Bug #1002429

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-25-generic 3.2.0-25.40
ProcVersionSignature: Ubuntu 3.2.0-25.40-generic 3.2.18
Uname: Linux 3.2.0-25-generic x86_64
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: fenix 1937 F.... pulseaudio
/dev/snd/controlC0: fenix 1937 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
Card hw:0 'PCH'/'HDA Intel PCH at 0xfbff8000 irq 48'
   Mixer name : 'Realtek ALC889'
   Components : 'HDA:10ec0889,1458a022,00100004'
   Controls : 47
   Simple ctrls : 23
Card1.Amixer.info:
Card hw:1 'Generic'/'HD-Audio Generic at 0xfbdfc000 irq 49'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 6
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Mon Jul 2 23:26:12 2012
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=881b54b8-c30d-44dd-b8cf-bae014ae0e7d
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
IwConfig:
ppp0 no wireless extensions.

lo no wireless extensions.

eth0 no wireless extensions.
MachineType: Gigabyte Technology Co., Ltd. P67A-UD3-B3
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-25-generic root=UUID=34300d58-43d9-4c97-ac75-b9df4f837def ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.2.0-25-generic N/A
linux-backports-modules-3.2.0-25-generic N/A
linux-firmware 1.79
RfKill:

SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:

dmi.bios.date: 07/29/2011
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F6
dmi.board.name: P67A-UD3-B3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF6:bd07/29/2011:svnGigabyteTechnologyCo.,Ltd.:pnP67A-UD3-B3:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnP67A-UD3-B3:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: P67A-UD3-B3
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Tags:

Revision history for this message

tres86dx (tres86dx-ubuntu) wrote on 2012-07-03:

lspci-vnvn.log Edit (34.3 KiB, text/plain)
AcpiTables.txt Edit (364.8 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (656 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (386 bytes, text/plain; charset="utf-8")
ArecordDevices.txt Edit (303 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (53.7 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (4.5 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.2.txt Edit (14.5 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (1.1 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (19.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (514 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (300 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.3 KiB, text/plain; charset="utf-8")
PulseList.txt Edit (23.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (130.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (253.6 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2012-07-03

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2012-07-03:

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.5kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.5-rc5-quantal/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
tags:	added: needs-upstream-testing
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

tres86dx (tres86dx-ubuntu) wrote on 2012-07-04:

Joseph, thanks for your answer. As I am not an expert, before make the test, I will ask you for a tips.
1.-I should download this kernels:
linux-headers-3.5.0-030500rc5-generic_3.5.0-030500rc5.201206302035_amd64.deb 01-Jul-2012 00:42 912K
linux-headers-3.5.0-030500rc5_3.5.0-030500rc5.201206302035_all.deb 01-Jul-2012 00:35 12M
linux-image-3.5.0-030500rc5-generic_3.5.0-030500rc5.201206302035_amd64.deb 01-Jul-2012 00:42 12M
linux-image-extra-3.5.0-030500rc5-generic_3.5.0-030500rc5.201206302035_amd64.deb 01-Jul-2012 00:42 27M
2.-I can run this command and this will install all packages?
sudo dpkg -i *.deb

Thanks very much

tres86dx (tres86dx-ubuntu) on 2012-07-05

tags:	removed: needs-upstream-testing
tags:	added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

tres86dx (tres86dx-ubuntu) wrote on 2012-07-05:

I tested v3.5kernel[0] and the bug was fixed.

After I uninstall kernel 3.5, I updated the system with Synaptic.

Thanks for the help.

penalvch (penalvch) on 2012-08-04

tags:

added: kernel-fixed-upstream-v3.5-rc5-quantal regression-release

Revision history for this message

penalvch (penalvch) wrote on 2013-08-13:

tres86dx, as per <WEBSITE> an update is available for your BIOS (VERSION). If you update to this, does it change anything?

If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

Thank you for your understanding.

tags:	added: bios-outdated-f9 kernel-fixed-upstream-v3.5-rc5 removed: kernel-fixed-upstream-v3.5-rc5-quantal
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete
summary:	- i can't shutdown or restart ubuntu 12.04 + [Gigabyte GA-P67A-UD3-B3] I can't shutdown or restart ubuntu 12.04

Revision history for this message

tres86dx (tres86dx-ubuntu) wrote on 2013-08-13:

Christopher thanks for your answer, but I uninstalled 12.04. In this moment I have 13.04 with the same bios version and can shut down and restart without problems.

Revision history for this message

penalvch (penalvch) wrote on 2013-08-14:

tres86dx, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1020377/comments/6 regarding this being fixed with an update. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in linux (Ubuntu):
status:	Incomplete → Invalid

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[Gigabyte GA-P67A-UD3-B3] I can't shutdown or restart ubuntu 12.04

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