[MSI MS-7522] Ubuntu 12.04 hangs on shutdown and restart

Do you know if this issue happened in a previous version of Ubuntu, or is this a new issue?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.4kernel[1] (Not a kernel in the daily directory). Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-precise/

There was no problem with either "Maverick" or "natty".
I have no idea if this problem appeared in "Oneiric" as I skipped over it when I upgraded.

The upstream kernel seems to work fine. I have no problem with restarting or shutting down.

Logan Page, thank you for testing the mainline kernel. Which kernel did you test specifically?

I wasn't 100% sure which one I needed to test, so I tested the two bellow:
1) http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-precise/
2) http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.4-rc1-precise/

both worked fine.

Logan Page, please let us know if the following works as a workaround in the Ubuntu repo kernel:

Type in a terminal:
sudo nano /etc/default/grub

find the line:
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"

and change it to:
GRUB_CMDLINE_LINUX_DEFAULT="reboot=pci quiet splash"

perform via the Terminal:
sudo update-grub

and reboot the PC.

The workaround you posted above seems to work fine.
No problem with restarting or shutting down.

Marking Triaged as mainline tested.

This bug affects me in a very severe manner. My system hangs every reboot without exception, be it from gui or command line.
What can I attach to help?

Etai Sandow-Vandel, please do not post attachments to this report. For more on this please see https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug .

If you are having a problem in Ubuntu, please execute the following via the Terminal and feel free to subscribe me to it:
ubuntu-bug linux
Thanks!

Unable to log out without turning off power. Intel i5-3750k, AMD HD 6950 upgraded to HD6970. 8GB ram, 1.5TB HD, Windows 8, Ubuntu 12.04 64 bit, LTS. Tried various combinations of grub lines with/without "splash, acpi=force, acpi=off" None fix problem. After clicking on Shutdown, screen will go blank then yellow screen will come on and stay on until power is shut off. fax and LED lights also on. But keyboard unresponsive. Note on shutdown screen " umount /run/lock not mounted".

I completely removed fglrx about a month ago. Smooth sailing ever since.

On Sat, Sep 1, 2012 at 10:36 PM, kendall green <email address hidden>wrote:

> Unable to log out without turning off power. Intel i5-3750k, AMD HD
> 6950 upgraded to HD6970. 8GB ram, 1.5TB HD, Windows 8, Ubuntu 12.04 64
> bit, LTS. Tried various combinations of grub lines with/without
> "splash, acpi=force, acpi=off" None fix problem. After clicking on
> Shutdown, screen will go blank then yellow screen will come on and stay
> on until power is shut off. fax and LED lights also on. But keyboard
> unresponsive. Note on shutdown screen " umount /run/lock not mounted".
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1002429
>
> Title:
> Ubuntu 12.04 hangs on shutdown and restart
>
> Status in The Linux Kernel:
> Invalid
> Status in “linux” package in Ubuntu:
> Triaged
>
> Bug description:
> WORKAROUND: Type in a terminal:
> sudo nano /etc/default/grub
>
> find the line:
> GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
>
> and change it to:
> GRUB_CMDLINE_LINUX_DEFAULT="reboot=pci quiet splash"
>
> save then perform via the Terminal:
> sudo update-grub
>
> and reboot the PC.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: linux-image-3.2.0-24-generic 3.2.0-24.37
> ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
> Uname: Linux 3.2.0-24-generic x86_64
> NonfreeKernelModules: fglrx
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
> ApportVersion: 2.0.1-0ubuntu7
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: logan 2339 F.... pulseaudio
> /dev/snd/controlC0: logan 2339 F.... pulseaudio
> /dev/snd/pcmC0D0p: logan 2339 F...m pulseaudio
> CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1:
> nl80211 not found.
> Card0.Amixer.info:
> Card hw:0 'Intel'/'HDA Intel at 0xfb8f8000 irq 55'
> Mixer name : 'Realtek ALC892'
> Components : 'HDA:10ec0892,14627522,00100302'
> Controls : 43
> Simple ctrls : 20
> Card1.Amixer.info:
> Card hw:1 'Generic'/'HD-Audio Generic at 0xfb9bc000 irq 56'
> Mixer name : 'ATI R6xx HDMI'
> Components : 'HDA:1002aa01,00aa0100,00100200'
> Controls : 6
> Simple ctrls : 1
> Card1.Amixer.values:
> Simple mixer control 'IEC958',0
> Capabilities: pswitch pswitch-joined penum
> Playback channels: Mono
> Mono: Playback [on]
> Date: Mon May 21 20:30:36 2012
> HibernationDevice: RESUME=UUID=f0a86fb1-4678-4451-86e9-b6840a262f44
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> IwConfig:
> lo no wireless extensions.
>
> eth0 no wireless extensions.
> MachineType: MSI MS-7522
> ProcEnviron:
> TERM=xterm
> PATH=(custom, user)
> LANG=en_ZA.UTF-8
> SHELL=/bin/bash
> ProcFB: 0 VESA VGA
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic
> root=UUID=ff1edde8-c3c4-4d9e-a97d-572a5a4402b9 ro quiet splash vt.handoff=7
> RelatedPackageVersions...

It hangs on restart for me, too.

reboot=pci work for me on a Dell E5520

The workaround in #6 by Christopher did not work for me. Still hangs on reboot.

Per Kjeldaas, could you please file a new report by executing the following in a terminal:
ubuntu-bug linux

For more on this, please see the Ubuntu Bug Control and Ubuntu Bug Squad article:
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue

and Ubuntu Community article:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette

When opening up the new report, please feel free to subscribe me to it. Thank you for your understanding.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

This article helped me a lot: http://linux.koolsolutions.com/2009/08/04/howto-fix-linux-hangfreeze-during-reboots-and-restarts/ Instead of using "reboot=pci", I used "reboot=bios" and I added it to GRUB_CMDLINE_LINUX instead of GRUB_CMDLINE_LINUX_DEFAULT

Type in a terminal:
sudo nano /etc/default/grub

find the line:
GRUB_CMDLINE_LINUX=""

and change it to:
GRUB_CMDLINE_LINUX="reboot=bios"

perform via the terminal:
sudo update-grub

Restart your PC

I had this issue in Ubuntu 13.10 with a HP nc6120 laptop. Yannick's solution worked, many thanks!

Logan Page, could you please confirm this issue exists with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains, could you please just make a comment to this.

Hi all,

For what it's worth, I think it's an issue with the Unity shutdown
mechanism, I've had this problem for months on multiple kernels, various
video drivers and have attempted all the suggested workarounds to no avail.
A few months ago I just installed KDE and have not seen the issue since.
Please note,I did not perform a reinstall of Ubuntu, just added KDE to my
existing installation.

On Sat, Nov 30, 2013 at 4:19 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> Logan Page, could you please confirm this issue exists with the latest
> development release of Ubuntu? ISO images are available from
> http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
> could you please just make a comment to this.
>
> ** Changed in: linux (Ubuntu)
> Status: Triaged => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1002429
>
> Title:
> [MSI MS-7522] Ubuntu 12.04 hangs on shutdown and restart
>
> Status in The Linux Kernel:
> Invalid
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> WORKAROUND: Type in a terminal:
> sudo nano /etc/default/grub
>
> find the line:
> GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
>
> and change it to:
> GRUB_CMDLINE_LINUX_DEFAULT="reboot=pci quiet splash"
>
> save then perform via the Terminal:
> sudo update-grub
>
> and reboot the PC.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 12.04
> Package: linux-image-3.2.0-24-generic 3.2.0-24.37
> ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
> Uname: Linux 3.2.0-24-generic x86_64
> NonfreeKernelModules: fglrx
> AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
> ApportVersion: 2.0.1-0ubuntu7
> Architecture: amd64
> AudioDevicesInUse:
> USER PID ACCESS COMMAND
> /dev/snd/controlC1: logan 2339 F.... pulseaudio
> /dev/snd/controlC0: logan 2339 F.... pulseaudio
> /dev/snd/pcmC0D0p: logan 2339 F...m pulseaudio
> CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1:
> nl80211 not found.
> Card0.Amixer.info:
> Card hw:0 'Intel'/'HDA Intel at 0xfb8f8000 irq 55'
> Mixer name : 'Realtek ALC892'
> Components : 'HDA:10ec0892,14627522,00100302'
> Controls : 43
> Simple ctrls : 20
> Card1.Amixer.info:
> Card hw:1 'Generic'/'HD-Audio Generic at 0xfb9bc000 irq 56'
> Mixer name : 'ATI R6xx HDMI'
> Components : 'HDA:1002aa01,00aa0100,00100200'
> Controls : 6
> Simple ctrls : 1
> Card1.Amixer.values:
> Simple mixer control 'IEC958',0
> Capabilities: pswitch pswitch-joined penum
> Playback channels: Mono
> Mono: Playback [on]
> Date: Mon May 21 20:30:36 2012
> HibernationDevice: RESUME=UUID=f0a86fb1-4678-4451-86e9-b6840a262f44
> InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64
> (20101007)
> IwConfig:
> lo no wireless extensions.
>
> eth0 no wireless extensions.
> MachineType: MSI MS-7522
> ProcEnviron:
> TERM=xterm
> PATH=(custom, user)
> LANG=en_ZA.UTF-8
> SHELL=/bin/bash
> Proc...

Christopher, Unfortunetly I cannot comment on this issue anymore as I no longer have the machine on which I experienced this problem. If needed I can test the lastest development release on my new machine, however the architecture is completely different.

Logan Page, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1002429/comments/21 regarding you no longer have the hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.