Xibo

moving of clients

Asked by Rob Robertson

Hello again,

If we move the client machine to a different IP Address, what can we expect from the server side? Should I still be able to use the same settings, or do I need to re-register the client with the server?

Thanks,
Rob

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Rob Robertson (robertson-suu) said : 		#1

Additional information: we ran a sniffer on the server and the client. Traffic was getting to the server from the client, but then the server was sending back a: reset packet.

?????

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Alex Harrington (alexharrington) said : 		#2

Hi Rob

The server doesn't care what the client IP address is, just that the client key calculated from the hardware in the client remains the same, and is therefore allowed to connect.

I assume since you're looking at traffic with a sniffer that it isn't working for some reason?

First thing to look at is to open the client options and go and press the Register button. You should get a message back saying that the client is licensed and ready to run.

If not, there should be some clue as to what the problem might be.

The low level packet level transfers are all handled by .net's SOAP libraries on the client side and Apache/NuSOAP on the server side - so looking at that level isn't helpful to us - because it isn't our code!

If it was working on one IP address, and now having been moved it's stopped connecting, then I'd look carefully at network configuration. The client/server communicate over HTTP or HTTPS via SOAP and all connections are initiated by the client - the server never contacts the client (as it may be behind a NAT router etc).

Can you ping the server from the client? Access the web interface from the client? etc

In Management -> Displays, is the green "Logged in" light lit against the client a few seconds after it is started?

Cheers

Alex

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