Scrolling text issue

Asked by james m

Hi All hope all are well, and a happy new year! :)

I seem to have an issue with a scrolling text in a region. Sometimes it will appear, other times it wont. I have 2 layout, and set them as campaign. Both of the layout have scrolling text, scrolling up, speed set to 2, and set to play for 100sec Again sometimes the text will appear and the next time it wont. any tips or advice would be awesome.

Thank you

Question information

English Edit question
Xibo Edit question
No assignee Edit question
Last query:
Last reply:
Revision history for this message
james m (i4) said :

Also I have a website in a separate region, which works fine, including photos, it just the scrolling text i have a problem with.

Thanks again

Revision history for this message
Dan Garner (dangarner) said :

Could you let us know which player and version you are using? We may also need some logging information from the client at the time the problem occurs (you can use the client information screen for this).

Revision history for this message
james m (i4) said :

Hi Dan
Thank you for replying :)
 Client is 1.6.0 on ubuntu 12.4
server is 1.6.4
It seems once its done the scrolling time, it stops, and comes back about 1hour, then goes again.

thank you

Revision history for this message
james m (i4) said :

Hi Just an update. I have added another layout, and add it to my campaign (3 layout in total ) and notice that the first layout scrolling text is appearing more often. Might be a silly question, but is there a minimum requirement for the number of layouts for it to work correctly/smoothly ?

Revision history for this message
Dan Garner (dangarner) said :

Hi James,

There isn't any minimum quantity of layouts required - what you are actually seeing is a known problem with the Ubuntu client, which is why we have had to abandon it and rethink our Linux player plans.

It turned out to be an unfixable (by us anyway) problem with the libbrowsernode part of the client that loads web content (which scrolling text is).

Can you help with this problem?

Provide an answer of your own, or ask james m for more information if necessary.

To post a message you must log in.