portrait mode shows images but no videos

Asked by N.S. Stratton

i just set one of my displays to portrait mode to try it out and made a portrait layout and a portrait video but the videos don't play but images do while in portrait mode... what would cause that.

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Dan Garner (dangarner) said :

Apologies no one has replied - we are not really sure what could cause that. I am assuming you are on the windows player here? Maybe something to do with your graphics setup - does the video play in windows media player if you double click it directly from the local player library?

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N.S. Stratton (nsstratton) said :

sorry I can't believe I didnt mention what player i was on.

I'm using android client.

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Dan Garner (dangarner) said :

Best to get in contact with the developers - I happen to know there are some problems with this in the firmware of some devices.

Dan Garner suggests this article as an answer to your question:
FAQ #2270: “Xibo for Android”.

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