Unable to create text object

Asked by Massimo Rosciano

Hi, I have a problem on one client. Is not possible to create a text object. Enabling log I found the message in subject. Is there anyone that can help me. The same layout on another player works without problems... :-o

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Dan Garner
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Massimo Rosciano (massimo-rosciano) said :
#1

Doing some test I found that I can add only video or images. Embed code gives me the same error message...

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Massimo Rosciano (massimo-rosciano) said :
#2

At the end I can display only images and video... Text is not displayed at all...

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Alex Harrington (alexharrington) said :
#3

What platform is that on?

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Massimo Rosciano (massimo-rosciano) said :
#4

The server is on a Linux machine while the client is on Windows. This behaviour is very strange because as I wrote on the first message the layou works correctly on a client and not in another one. The test one is working well while the customer's one not... as usual! :-)

Is there a setting to be used?

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Alex Harrington (alexharrington) said :
#5

Full version of Windows or embedded edition?
On 15 Dec 2014 13:36, "Massimo Rosciano" <
<email address hidden>> wrote:

> Question #259095 on Xibo changed:
> https://answers.launchpad.net/xibo/+question/259095
>
> Massimo Rosciano posted a new comment:
> The server is on a Linux machine while the client is on Windows. This
> behaviour is very strange because as I wrote on the first message the
> layou works correctly on a client and not in another one. The test one
> is working well while the customer's one not... as usual! :-)
>
> Is there a setting to be used?
>
> --
> You received this question notification because you are a member of Xibo
> Developers, which is an answer contact for Xibo.
>

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Massimo Rosciano (massimo-rosciano) said :
#6

Embedded edition. Is there a difference?

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Massimo Rosciano (massimo-rosciano) said :
#7

I can upgrade the embedded windows with .NET Framework 4.5. Is it sufficient?

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Massimo Rosciano (massimo-rosciano) said :
#8

I have updated Windows 7 embedded with .NET framework 4.5. I still have the same problem. Is there any other software that I can install to solve the problem? Does xibo player need the latest redistributable Visual C++ or any other software? I am able to upgrade embedded OS but I can't substitute it.

Please let me know.
For me it is urgent... :-o

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Massimo Rosciano (massimo-rosciano) said :
#9

4.5.2 same result...

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Alex Harrington (alexharrington) said :
#10

We only support the full versions of Windows as Microsoft don't support the
fullndot net framework on the embedded platform

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Massimo Rosciano (massimo-rosciano) said :
#11

But do you confirm me that the problems that I can find is related to text, embed code and web pages?

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Massimo Rosciano (massimo-rosciano) said :
#12

It is not related with windows embedded because customer said me that layout was running correctly until september. It something else. Is ther anyone able to tell me what I have to check in order to solve the problem?

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Dan Garner (dangarner) said :
#13

All of those types of media are rendered in a web browser control - which is our experience doesn't work correctly on windows embedded.

It would be very helpful if you could provide the full error message as it should contain more details for the problem.

The full message should look like:

Unable to create new text object: <<error>>

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Massimo Rosciano (massimo-rosciano) said :
#14

That's fine! I'll get as soon as I can and I'll send you the information...

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Massimo Rosciano (massimo-rosciano) said :
#15

This is what I found:

Audit: <message>Creating new media: text, 34e3341d3df85e26cf2b9fb90e0c83bf</message><method>Region - CreateNextMediaNode</method><logdate>18/12/2014 12:33:29</logdate><thread>UI Thread</thread>
Error: <message>Unable to create new text object: File esistente.
</message><method>Region - Eval Options</method><logdate>18/12/2014 12:33:35</logdate><thread>UI Thread</thread>
Audit: <message>Media Expired:(597,59,1,1,text,) . Reached the end of the sequence. Starting from the beginning.</message><method>Region - SetNextMediaNode</method><logdate>18/12/2014 12:33:35</logdate><thread>UI Thread</thread>
Audit: <message>New media detected text</message><method>Region - SetNextMediaNode</method><logdate>18/12/2014 12:33:35</logdate><thread>UI Thread</thread>

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Massimo Rosciano (massimo-rosciano) said :
#16

Are there any news?

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Dan Garner (dangarner) said :
#17

Its a guess (because of windows embedded) - but it looks like the player cannot create its temporary files. Can you try and clear all of your temporary files and see if it will work then?

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Massimo Rosciano (massimo-rosciano) said :
#18

Hi Dan! Thanks for the reply! Yes I tried to delete all temporary files from the library folder on the client but nothing changed

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Best Dan Garner (dangarner) said :
#19

Unfortunately I am out of suggestions - when the player goes to play a text item it creates a temporary HTML file in the temporary files for the logged in user.

This temporary file is then opened in internet explorer and rendered like a website.

For some reason your client gets a "File Exists" error when trying to write the temporary file - and yet the temporary file is created with a unique name (as provided by the .NET framework).

This will be the temporary files for your user profile - not the library folder.

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Massimo Rosciano (massimo-rosciano) said :
#20

Which is the folder where the temporary file is created?

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Massimo Rosciano (massimo-rosciano) said :
#21

I tried to clear cache from intente explorer but unfortunately I continue to have the same problem

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Massimo Rosciano (massimo-rosciano) said :
#22

Hi Dan, your latest reply solved the problem because I searched for temporary files, I deleted all and the layout worked correctly. Thanks for your support.

Now I need another type of support but I write a new request

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Massimo Rosciano (massimo-rosciano) said :
#23

Thanks Dan Garner, that solved my question.