Blue Screen error on Windows 7 with Xibo running

Asked by Jerry Volpe

I'm wondering if anyone out there is running Xibo on Windows 7 and has seen a blue screen error (windows crash) happen while the Xibo client is running. I'm not certain this has anything to do with Xibo or not, but I'm running three separate machines with Windows 7, and not much else except the Xibo client. Windows keeps crashing, rebooting, and then popping up a dialog that 'windows has recovered from an error' with "blue screen" listed as the error type in the dialog. Started happening over the summer, but the frequency has picked up - it's almost daily now. I was initially running Xibo 1.4.2 but have since installed Xibo 1.6.2 to see if that would help, but same behavior. Has anyone else seen this sort of thing happen? Thanks for any guidance...

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Dan Garner (dangarner) said :

I don't know of any other reports indicating that Xibo causes blue screen errors - Xibo does close on rare occasions due to memory problems, video codec problems or indeed some other issues we haven't figured out.... but never taking down the entire PC.

You might find some clues as to the faulting application in the Windows Application Event log - you may also find that making sure your .NET framework and all hardware drivers are up to date helps with the problem.

Blue screens are commonly causes by memory errors - so running a memory diagnostic would also be wise.


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Jerry Volpe (gvolpe) said :

Thanks so much for the quick reply, Dan! Good to know you haven't heard of other issues like this related to Xibo. We did some initial troubleshooting in the event log, but we'll take your suggestions and try to dig a bit deeper to see what we can find. It just seemed odd that it was happening on three identical computers all only being used for Xibo. However, all three are the same hardware, bought at the same time, so it would make sense that no matter what the problem was, regardless of if Xibo was related, that it would happen consistently with all three. If I find the culprit with one, I can fix them all!

Have a good weekend.

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Dan Garner (dangarner) said :

Thanks Jerry - good luck with the diagnosis... it is probably something that Xibo is using (like a video codec) that is not directly caused by Xibo... if that makes sense?

What i'm trying to say is that there probably isn't anything we can do about the blue screen from inside Xibo as it is most likely caused by a driver (or memory) that Xibo is accessing.

Think I got that out right :-)

Have a good weekend too!

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