After editing layout, connection lost with the client
Hello,
I am using 1.6.1 i have a screen conected. to the default layout it works fine.
When i make a new layout and connet the furter editing it wil not show on the client.
It is strange but it has workt, after changing i do not get it working i have checkt all my settings and rights on the ftp.
I have delete all the templats (exept the default xibo template) but as soon as i made the first change it lost the connection.
But still it is connected on the screen page.
Hope you can help me out?
Thanks Marienk
Question information
- Language:
- English Edit question
- Status:
- Answered
- For:
- Xibo Edit question
- Assignee:
- No assignee Edit question
- Last query:
- Last reply:
Revision history for this message
![]() |
#1 |
What is shown on the client information screen on the client?
Revision history for this message
![]() |
#3 |
When i use the deafault layout thats comes with the installation, it works well. but even when i make a copy of the default lauout and i make chages. it will lost the conection with the template. and i get the splach screen
Revision history for this message
![]() |
#4 |
Not the splash screen, the client information screen. You press i on the
keyboard to bring it up
Revision history for this message
![]() |
#5 |
I think you do net get me. I realy do not know how to explain. It's behavior is strange.
But i have the info screen, what do you want to know? about the information on the screen?
Revision history for this message
![]() |
#6 |
What i see in the info screen is: UI Threat | mainform- change to text layout| message:layout change to C:/users/.../Xibo Libry
Hope this helps
Revision history for this message
![]() |
#7 |
What it says on the information screen when the client isn't showing the
new content
Revision history for this message
![]() |
#8 |
That's not any kind of error. There must be other stuff on the screen.
Just to check, the layout you're sending to the client is valid? Ie it has
at least one region on it, and all the regions on the layout have at least
one region?
Revision history for this message
![]() |
#9 |
Revision history for this message
![]() |
#10 |
I think that is ok
No pictur in back ground nothing complex.
https:/
Revision history for this message
![]() |
#11 |
Just to check, the layout you're sending to the client is valid? Ie it has
at least one region on it, and all the regions on the layout have at least
one region?
yes
Revision history for this message
![]() |
#12 |
by tyhe way, when i use the preview layout in de disigner menu it works.
There are not pictures in the layout only tekst within two regio's
Revision history for this message
![]() |
#13 |
I need to know what it says at the end of the error lines. They're cut off
in your screen shot
Revision history for this message
![]() |
#14 |
I am sorry but it is not poseble to see what is next to the cut of the screen. i try to have other screen settings or copy past. but that all failt the only thing i can say that it is a pat to an HTM file or to an .xlf file
Revision history for this message
![]() |
#15 |
You can export the log to a file to see
Revision history for this message
![]() |
#17 |
Press the button at the bottom of the information screen to export the log
file
Revision history for this message
![]() |
#18 |
i am sorry but i get an error. when i do that i get an error.
error character string some ting like that in the.xlf file
It seems that there are used wrong caracters
Revision history for this message
![]() |
#19 |
Make sure you run the Xibo client as an administrator just for now
Revision history for this message
![]() |
#20 |
I will try to get the log exported, but it works not so easy. An other thing it says some ting about the chacracter set. But i come back to you. I work on an other platform (Website) with the version 1.4 with out these problems.
Revision history for this message
![]() |
#21 |
We can't do anything further without a complete error message
Revision history for this message
![]() |
#22 |
I am working on it. to get it. i apriciate you quick feed back!
Is it poseble to upload some where oicturse and files?
now i use my google plus account. But there must be better solutions
Revision history for this message
![]() |
#23 |
So now i have acces to the log file.
This is in the file
ScheduleManager
UI Thread|1-6-2014 16:24:28|
UI Thread|1-6-2014 16:24:39|
UI Thread|1-6-2014 16:24:39|
Revision history for this message
![]() |
#24 |
Sounds like you have wrong or invalid options on your ticker media item
Revision history for this message
![]() |
#27 |
by the way i had one ticker, but becase of the problems i have remoeved them. even i deletet the whole template en make a new one. also i had re conect the clients. I have also picked a other computer and install the client but the problems are the same.
so now i have a new computer (used) and instal the client on this one but the problem is the same.
Revision history for this message
![]() |
#28 |
Below i found in the log page on the advanced settings on the server
StatXml: [<log><stat type="Media" fromdt="2014-06-01 16:56:22" todt="2014-06-01 16:56:24" layoutid="11" scheduleid="0" mediaid=
Revision history for this message
![]() |
#29 |
Then the client can't be updating correctly as it's still trying to run a
ticker.
If you go in the client options and click register what does it say?
Revision history for this message
![]() |
#30 |
Display is active and ready to start.
Revision history for this message
![]() |
#31 |
now now one tekst region is running on the client screen the other four are not displayed
Revision history for this message
![]() |
#32 |
What's in the other regions?
Revision history for this message
![]() |
#33 |
one has the clock tag
others only tekst
Revision history for this message
![]() |
#34 |
do you want acces to my server and client?
Revision history for this message
![]() |
#35 |
Right, start with a really simple layout. One region with an image with
duration 5 seconds. Then once that's working, add in other regions until it
breaks. Then tell us what you find.
None of the things you're doing break for me so it's something local to
your installation
Revision history for this message
![]() |
#36 |
i made a new template with only a test of 5 seconds
Info screen after runing it as an administrator
clinet gives splas screen
ScheduleManager
UI Thread|1-6-2014 18:37:20|
RequiredFilesAg
ScheduleManager
UI Thread|1-6-2014 18:37:30|
ScheduleManager
UI Thread|1-6-2014 18:37:40|
ScheduleManager
UI Thread|1-6-2014 18:37:50|
RequiredFilesAg
ScheduleManager
UI Thread|1-6-2014 18:38:01|
ScheduleManager
UI Thread|1-6-2014 18:38:11|
ScheduleManager
UI Thread|1-6-2014 18:38:21|
RequiredFilesAg
ScheduleManager
UI Thread|1-6-2014 18:38:31|
Revision history for this message
![]() |
#37 |
It says that the layout is invalid. You're absolutely sure that you have
permission to write to the client library directory you've configured, and
that the client library and server library aren't set to the same location
on disk?
Revision history for this message
![]() |
#38 |
on the client computer runs only the administrator no other users are instaled. so i asume that the problem is not on the client level but on the server. do you now how i chec the exact pat for my direct admin user pannel. problely i did somthing wrong here (strange because if has worked for one day)
Revision history for this message
![]() |
#39 |
i found the problem, what i did wa this. i have a templet with a picture as back ground. with out any regions. the i adid a region and saved. then i add a picture. the this picture was shown on the client screen. the i have moved the regio and saved it. the problem starts. after moving the regio to an other plase it desepeerd on the client. but it is still on the previeuw on the server.
info screen
ScheduleManager
UI Thread|1-6-2014 20:18:55|
ScheduleManager
UI Thread|1-6-2014 20:19:05|
ScheduleManager
UI Thread|1-6-2014 20:19:15|
ScheduleManager
UI Thread|1-6-2014 20:19:25|
RequiredFilesAg
Revision history for this message
![]() |
#40 |
i found the uploded picturs in the libary on the server, so that mean to me that the path must be right configured
Revision history for this message
![]() |
#41 |
Open the region options for that region and ensure that the region size and
positions are integers - ie whole numbers
Revision history for this message
![]() |
#42 |
The client and server use different library locations
Revision history for this message
![]() |
#43 |
details test regio:
1048x258(589,345)
Name: none
Top set 589
left offset 345
witth 1048
hight 258
Revision history for this message
![]() |
#44 |
details test regio:
1048x258(589,345)
Name: none
Top set 589
left offset 345
witth 1048
hight 258
Revision history for this message
![]() |
#45 |
"The client and server use different library locations" : Yes
client on C: programs on the lokal computer
Server : on the internet in the root of www.mlid.nl
Revision history for this message
![]() |
#46 |
i have reinstall the server new download new data base. still same problem.
do i have to go to an earlyer version?
Revision history for this message
![]() |
#47 |
374 2014-07-09 15:28:20 layout <errormsg>You do not have permissions to edit this layout</errormsg>
<errornum>
<errortype>User Error</errortype>
<scriptname>
<scriptlinenum
373 2014-07-09 15:28:20 layout <errormsg>Layout has no associated Campaign, corrupted Layout</errormsg>
<errornum>
<errortype>User Notice</errortype>
<scriptname>
<scriptlinenum
Can you help with this problem?
Provide an answer of your own, or ask marienk for more information if necessary.