Xibo

Compatibility with IE11

Asked by Owen Hurrell

I've done an update to IE11 to deal with an operational need on our network, which has now removed our ability to do a lot of things on Xibo. I get a 'unable to display page error'. I can login fine, but not much else. I've updated everything to 1.6.1 but i've still got the issue. I'm running it on a windows server with IIS (because after the issues with open ssl, I have been told by my superiors that we can't risk using an open source web server) hope someone can help. It's not a cache issue because I get it on every machine regardless of prior access.

Help!

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Alex Harrington
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Alex Harrington (alexharrington) said : 		#1

1.6.1 definitely runs OK on IE11 - so it's either cache, or something on the webserver end.

As I'm sure you're aware it should run on IIS, but we don't test with it or actively support it.

I'd start by looking at the webserver logs for any PHP pages that are generating 500 errors and working from there.

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Owen Hurrell (ohurrell) said : 		#2

Ok... I'm just trawling logs now, but i'm not seeing any errors yet.

The install works just fine on chrome, suggesting to me there is very little wrong with our IIS setup, but is totally messed up in IE11.

Sadly I don't have the option to push chrome to our primary school site.

Basically all the submenus are messed up, it won't show any exisitng layouts, I can't see the available displays all the boxes are jumbled up and all over the place.

This was a fresh install with an old 1.4.x database that was upgraded. I've got green ticks on all the pre-reqs.

Any more ideas?

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Alex Harrington (alexharrington) said : 		#3

Couldn't be cache in a proxy server somewhere?

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Owen Hurrell (ohurrell) said : 		#4

Sorry, we don't run any proxy servers... I'm sure it's not cache because a freshly built machine that has never seen the xibo server before exhibits the same behaviour.

It just doesn't display in IE like it knows what to do with the content. I can screenshot what I'm seeing and send those over to you along with anything else that might help you.

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Best Alex Harrington (alexharrington) said : 		#5

Is IE going in to some compatibility mode (it shouldn't be - and you should be able to force it not to if necessary)

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Owen Hurrell (ohurrell) said : 		#6

Ok... I think i've fixed it. because we were using a local dns name to point to the xibo server IE11 was seeing this as an intranet site, and for some reason 'display intranet sites in compatibility view' was selected and this was breaking it.

I've changed group policy to turn this feature off and now everything seems happy.

Thanks for pointing me in the right direction.

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Owen Hurrell (ohurrell) said : 		#7

Thanks Alex Harrington, that solved my question.