Xibo

region not been started/created on startup

Asked by Ronan SALMON

I use xibo 1.4.2 on windows. The machines are turned off every night.
I have a layout which contains 3 regions, and each individual region contains only one timeline : a webpage, eg http://127.0.0.1/index.php

frequently and randomly, one or more region is not executed on starting Xibo, the region is blank. If I right click within a blank region, I don't get the popup menu.

I looks like the region doesn't exist, but the log file says otherwise :

UI Thread|07/01/2014 10:29:04|Audit|Region - SetNextMediaNode|New media detected webpage
UI Thread|07/01/2014 10:29:04|Audit|Region - CreateNextMediaNode|Creating new media: webpage, 4fb361354897a809cebcbded77662420
UI Thread|07/01/2014 10:29:04|Audit|Region - StartMedia|Starting media
UI Thread|07/01/2014 10:29:05|Audit|Region - SetNextMediaNode|New media detected webpage
UI Thread|07/01/2014 10:29:05|Audit|Region - CreateNextMediaNode|Creating new media: webpage, 9b3031f337109ec6d1c39efa1fae6be8
UI Thread|07/01/2014 10:29:05|Audit|Region - StartMedia|Starting media
UI Thread|07/01/2014 10:29:05|Audit|Region - SetNextMediaNode|New media detected webpage
UI Thread|07/01/2014 10:29:05|Audit|Region - CreateNextMediaNode|Creating new media: webpage, b3adc3e841a6d62a35cbcbc37d974fc4
UI Thread|07/01/2014 10:29:05|Audit|Region - StartMedia|Starting media
ScheduleAgentThread|07/01/2014 10:29:08|Audit|ScheduleManager - GetScheduleXmlString|Getting the Schedule XML
RequiredFilesAgentThread|07/01/2014 10:29:08|Audit|RequiredFiles - SetRequiredFiles|Building required file node for 25
RequiredFilesAgentThread|07/01/2014 10:29:08|Audit|RequiredFiles - SetRequiredFiles|Building required file node for 175
RequiredFilesAgentThread|07/01/2014 10:29:08|Info|RequiredFiles - ReportInventory|Reporting Inventory
ScheduleManagerThread|07/01/2014 10:29:14|Audit|ScheduleManager - Run|Schedule Timer Ticked

strangely enough, restarting xibo fixes the issues.

Any ideas ?
Thanks,
Ronan.

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Ronan SALMON
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Revision history for this message
Alex Harrington (alexharrington) said : 		#1

Try upgrading just the client to the latest 1.5 series client. It should
work with the existing server.

There are known issues with Internet Explorer leaking memory which may
ultimately be the root cause of this.

Revision history for this message
Ronan SALMON (ronan-salmon) said : 		#2

Upgrading to 1.5.2 didn't fix the problem.

Now I sometimes have a blank region saying : Web page cancel. Looking at the apache access logs, I don't see any request/access for the defect regions.

If I hit F5 on the blank region, it actually load and kick off the web page.

Revision history for this message
Alex Harrington (alexharrington) said : 		#3

Perhaps you have a connectivity problem then?

Revision history for this message
Ronan SALMON (ronan-salmon) said : 		#5

Sorry for the previous post, wrong button.

The web pages are local, eg http://127.0.0.1/index.php
and only some region get blank within the same design!

Revision history for this message
Mike H (s-mike-s) said : 		#6

assign a image to from the libiray first in each area like for 5 sec. see if that fixes it.

Revision history for this message
Ronan SALMON (ronan-salmon) said : 		#7

Ok I'm going to try Mike's idea.

What version of IE do you recommend ?

Revision history for this message
Mike H (s-mike-s) said : 		#8

doesn't matter.

Revision history for this message
Mike H (s-mike-s) said : 		#9

I'm guessing this fixed it?

Revision history for this message
Ronan SALMON (ronan-salmon) said : 		#10

Not really, not yet.
Your option didn't quiet fix the issue I'm experiencing:
I've first assigned an image in each area for 5 seconds , and I still had blank areas.
Then I tried : an image for 5 seconds for the first area, 10 seconds for the second one and so one. So far so good. I don't have blank areas as of now.

Can this be happening because the machine is really to slow to run xibo (EeeBox EB1503) ?

At the same time, I've ran the MS updates (450 Mb) and it seams that the layout are running perfectly without having a image in each areas.

So I'm in the process of updating some machines and I'll come back here to update this post.

thanks

Revision history for this message
Alex Harrington (alexharrington) said : 		#11

You must be running all the updates to the dot net framework. It fixes
numerous issues

Revision history for this message
Ronan SALMON (ronan-salmon) said : 		#12

Applying a dotnet update which was release on november seams to fix issues that I'm having.
For the record, this update is not installed automatically, it is an optional update.

Thanks, everything looks good now.