no internet on client
I have set the client up and backgrounds, images, text ect seem to load fine but when I try and do a RSS feed or a website it doesn't load them. I have setup the client with a username and password and also given it our domain name. The pc it's on does have all the right proxy setting in IE so the machine has access to the internet. any ideas?
Question information
- Language:
- English Edit question
- Status:
- Answered
- For:
- Xibo Edit question
- Assignee:
- No assignee Edit question
- Last query:
- Last reply:
Revision history for this message
|
#1 |
Make sure the pc can ping something on the outside like www.xibo.com!
Revision history for this message
|
#2 |
When loading a website Xibo is using the exact same mechanism as when in IE directly (it is using IE's proxy settings and not the one in the client).
When loading RSS the client uses a WebClient with the proxy credentials provided.
Can you double check that the exact same URL in IE doesn't work inside Xibo, and if that is the case can you get a screenshot of the client information and a debug log file at the "audit" log level which covers the time period when one of these items didnt load?
Revision history for this message
|
#3 |
I can access the website on the client and the sever no problem. In the attached image you can see that the is a website is imbedded and loads fine when in design mode however on the client it just shows the background wallpaper. I assume I create a log I open the "client settings" then "advance tab" followed by "log level" then "audit". Where the log file be stored?
[URL=http://
Revision history for this message
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#4 |
tried today still no luck, any ideas or guide where to get the error report to help further
Revision history for this message
|
#5 |
Probably need to debug it from the server side - ie see what your proxy server thinks is happening. It may be that it doesn't support an authentication method that we can provide for example?
Alex
Revision history for this message
|
#6 |
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Date: 2013-06-17 09:57:17
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Date: 2013-06-17 09:57:17
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Date: 2013-06-17 09:57:17
Page: schedule
Function:
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Date: 2013-06-17 09:57:17
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Date: 2013-06-17 09:57:17
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Date: 2013-06-17 09:57:17
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Date: 2013-06-17 09:57:17
Page: Schedule
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Page: schedule
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Date: 2013-06-17 09:56:28
Page: schedule
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Date: 2013-06-17 09:56:28
Page: schedule
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Date: 2013-06-17 09:56:28
Page: Schedule
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Message: SELECT displaygroup.
Date: 2013-06-17 09:56:24
Page: schedule
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Date: 2013-06-17 09:56:24
Page: schedule
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Date: 2013-06-17 09:56:24
Page: schedule
Function:
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Date: 2013-06-17 09:56:24
Page: schedule
Function:
Message: Creating Event Object for ScheduleDetailID 43. The DayNo for this event is 10
Date: 2013-06-17 09:56:24
Page: schedule
Function:
Message: Located ScheduleDetailID 43 in Position 0
Date: 2013-06-17 09:56:24
Page: schedule
Function:
Message: Built Month Array
Date: 2013-06-17 09:56:24
Page: schedule
Function:
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Date: 2013-06-17 09:56:24
Page: schedule
Function: GenerateMonth
Message: Number of weeks to render: 6
Date: 2013-06-17 09:56:24
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 36
Date: 2013-06-17 09:56:24
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 37
Date: 2013-06-17 09:56:24
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 38
Date: 2013-06-17 09:56:24
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 39
Date: 2013-06-17 09:56:24
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 40
Date: 2013-06-17 09:56:24
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 41
Date: 2013-06-17 09:56:22
Page: schedule
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Date: 2013-06-17 09:56:22
Page: schedule
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Date: 2013-06-17 09:56:22
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 36
Date: 2013-06-17 09:56:22
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 37
Date: 2013-06-17 09:56:22
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 38
Date: 2013-06-17 09:56:22
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 39
Date: 2013-06-17 09:56:22
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 40
Date: 2013-06-17 09:56:22
Page: schedule
Function: GenerateMonth
Message: Outset is 6 and i is 41
Date: 2013-06-17 09:56:21
Page:
Function:
Message: Granted admin access to page: schedule
Date: 2013-06-17 09:56:21
Page: Schedule
Function: UnorderedListof
Message: SELECT displaygroup.
Date: 2013-06-17 09:56:19
Page: schedule
Function:
Message: Granted admin access to page: schedule
Date: 2013-06-17 09:56:19
Page: schedule
Function:
Message: Authing the menu for usertypeid [1]
Date: 2013-06-17 09:56:19
Page: schedule
Function:
Message: SELECT DISTINCT pages.name , menuitem.Args , menuitem.Text , menuitem.Class, menuitem.Img FROM menuitem INNER JOIN menu ON menuitem.MenuID = menu.MenuID INNER JOIN pages ON pages.pageID = menuitem.PageID WHERE menu.Menu = 'Top Nav' ORDER BY menuitem.Sequence
Date: 2013-06-17 09:55:17
Page: index
Function:
Message: Granted admin access to page: index
-------
Display Dump
-------
DisplayID: 3
Display: TV-acer-revo
Default Layout:
Logged In: 1
Last Accessed: 1371456057
Interleave: 0
Licensed: 1
-------
Settings Dump
-------
Setting: MEDIA_DEFAULT - Value: private
Setting: LAYOUT_DEFAULT - Value: private
Setting: defaultUsertype - Value: User
Setting: debug - Value: On
Setting: userModule - Value: module_
Setting: adminMessage - Value:
Setting: defaultTimezone - Value: Europe/Berlin
Setting: mail_to - Value: <email address hidden>
Setting: mail_from - Value: <email address hidden>
Setting: BASE_URL - Value: http://
Setting: jpg_length - Value: 10
Setting: ppt_width - Value: 1024
Setting: ppt_height - Value: 768
Setting: ppt_length - Value: 120
Setting: swf_length - Value: 60
Setting: audit - Value: On
Setting: LIBRARY_LOCATION - Value: C:\XiboLibrary/
Setting: HELP_BASE - Value: http://
Setting: PHONE_HOME - Value: On
Setting: PHONE_HOME_URL - Value: http://
Setting: PHONE_HOME_DATE - Value: 1370600466
Setting: SERVER_MODE - Value: Production
Setting: MAINTENANCE_ENABLED - Value: Off
Setting: MAINTENANCE_
Setting: MAINTENANCE_KEY - Value: changeme
Setting: MAINTENANCE_
Setting: MAINTENANCE_
Setting: MAINTENANCE_
Setting: SHOW_DISPLAY_
Setting: SHOW_DISPLAY_
Setting: MAINTENANCE_
Setting: SCHEDULE_LOOKAHEAD - Value: On
Setting: REQUIRED_
Setting: REGION_
Setting: LAYOUT_
Setting: MAX_LICENSED_
Setting: LIBRARY_
Setting: USER_PASSWORD_
Setting: USER_PASSWORD_ERROR - Value:
Setting: MODULE_
Setting: LIBRARY_
Setting: MONTHLY_
Setting: DEFAULT_LANGUAGE - Value: en_GB
-------
Sessions Dump
-------
UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)
RemoteAddress: 10.200.90.15
Session Data
pagename|
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Revision history for this message
|
#7 |
The output from your Xibo server isn't useful. What you need to do is have
whoever manages the proxy server work with you to see what is logged on
that server.
Can you help with this problem?
Provide an answer of your own, or ask tom for more information if necessary.