Xibo

Get error msg :Unable to load feed" V. 1.3.2. Development Review Release Build

Asked by Iris Hofle Williams

I'm using 1.3.2 (Development Review Release). I over wrote the previous stable build. In the old stable build, my rss feeds were working fine.

I did add Number of Items (1) to the Edit Ticker box as was suggested. Here are my other settings in the Edit Ticker.box: Direction Up, Scroll Speed 30, Duration 60, Update Interval (mins) 1, from the start of the feed, Duration is per item *unchecked*. In the body, I have "[Title] - [Date] - [Description]" in the body p.

All other objects (html, images, etc) are working for me in this new release.

 I've tried to access feeds both on my network and out in the real world. Same result: Unable to load feed.

 Can it be fixed? Is it me (user error)? Can I roll back to a previous build, which I really don't want to do. Can I get more debug information output somewhere to try to figure this out?

Thanks so much for your help.

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Dan Garner
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Best Dan Garner (dangarner) said : 		#1

The best thing I can suggest to do is try the next client: https://dl.dropbox.com/u/353651/xibo-1.3.3-win32-x86.msi

Please be aware that it is not released yet and there could be a few problems... but you dont have to upgrade the server, so you can try it in "isolation"

It fixes the RSS items bug, maybe that is giving you a problem. You can also press "i" when the client has focus and get an information window giving some more detailed error output

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Iris Hofle Williams (iwilliams) said : 		#2

Thanks Dan Garner, that solved my question.

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Alessandro (allemontanari) said : 		#3

I've the same problem with version 1.3.3
all RSS works without my internal one
"http://xxxxxxxxxxxxxxxxxxxx.com/irj/servlet/prt/portal/prtroot/com.sap.portal.pagebuilder.IviewModeProxy?iview_id=pcd%3Aportal_content/tproles/allusers/tp.allusers/home.allusers/tp.home/news&iview_mode=rss"

with this one I receive the error message "unable to load feed"

No XML was created in my Xibo Library

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Dan Garner (dangarner) said : 		#4

Can the client machine get to that address if you put it in Internet explorer? If so, does it return well formed XML?

Also, if you start the client and press "i" do you get any more information in the log window?

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Iris Hofle Williams (iwilliams) said : 		#5

I ended up ditching rss feeds due to their limited fields and because not all rss feed types are acceptable to Xibo's reader. Instead, I found it less frustrating to just transform the data into html pages and embed html into a region. Embedded html is very flexible and gives me more formatting control.

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Alessandro (allemontanari) said : 		#6

Yes Dan, the address works from Internet Explorer.

The XML are not present in Xibo Library?

When I press "i" I've the following error message
Type: Error
Method: RSS - LoadRSS Into TempFile
Message: Index was out of range. Must be non-negative and less that the size

Thank you so much for the help

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Dan Garner (dangarner) said : 		#7

I'll have to run it through a debugger, which I won't have time to do for a few days (sorry). Can you try setting your "Number of Items" to 0 in the RSS Media item options?

@Iris - we appreciate it is limited and we have always suggested passing the feed through Yahoo Pipes to get the exact content you want into the place you want it. The feed parser has changed in 1.3 series to accept more feed types by default. We are still limited to the 4 supported elements though - room for improvement as always.

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Alessandro (allemontanari) said : 		#8

Hi Dan, I've found the problem.

Previoulsy I don't have insert nothing in "Number of Items"
I've preformed the test below

#1
Duration: 100 sec
Number of Items: empty
from: start of the feed -> Error Message: Unable to load Feed
#2
Duration: 100 sec
Number of Items: 5
from: start of the feed -> Appears just one feed (number 5) for 100 seconds
#3
Duration: 20 sec
Number of Items: 5
from: start of the feed
Duration per element: checked -> WORKS, 5 feed that scroll every 20 sec
Suggestion: In the Region Timeline appears 20 sec for ticket module, my suggestion is that appear the total duration (Duration*Number of Items = 100 sec)

Thank you so much for the Help that you have provided me

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Dan Garner (dangarner) said : 		#9

OK great - at least you have a workaround.

I have created a bug report so this gets looked at and resolved (I thought we had it fixed already, but something obviously got lost along the way).

If you put 0 in the NumberOfItems, Xibo will show the whole feed.

Thanks