client pb

Asked by LEROY Philippe

Hi,
First of all, my PC are under W7.
 I got pb with the client, each team it wants to "refresh" I got an W7 error "Xibo Client has stoped running" (I don't know if it's the right trnaslation).....

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Xibo Edit question
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LEROY Philippe
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Alex Harrington (alexharrington) said :
#1

I'm not sure I fully understand. I understand that you're getting a
crash, but not exactly what you're doing to make that happen?

What layout are you running? What's on it? What changes when it crashes?

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LEROY Philippe (philippe-leroy-ac-creteil) said :
#2

latest one for both server and client ...
I got this crash when the client "receive" new info I think, as a new scheduled task for exemple....
When it crashes, the client is closing !!!

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Alex Harrington (alexharrington) said :
#3

Ok. Well we need to isolate what is causing the crash. If you clear the
schedule and setup a simple layout with a couple of images on it, does it
crash then? If you install the client on another machine does it crash there
too?

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LEROY Philippe (philippe-leroy-ac-creteil) said :
#4

First of all, I need to explain something I think strange :
Even if I erease an installation, after a new one (for the client), the displayed picture remain an old one... even If I give a default layout, this one will not be displayed, and the server don't show that the client is connected

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LEROY Philippe (philippe-leroy-ac-creteil) said :
#5

and on another machine (a W7 32bits) it's the same

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Alex Harrington (alexharrington) said :
#6

The client will cache content from the server locally and uninstalling the
client won't clear that data.

You should never delete content after the client has downloaded it as it
expects it to remain where it left it.

Try searching for and deleting cacheManager.xml from your user profile and
the content of your local library and then try again.

That will force the client to download fresh content. You don't need to keep
uninstalling the software. It won't do anything useful.

Alex

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LEROY Philippe (philippe-leroy-ac-creteil) said :
#7

No more crash from W7...thx a lot for this help