Xibo

Can't Login to Admin Interface on IE8

Asked by MichaelL

Hi,

I have just successfully installed xibo-server-1.0.6 on xampp-win32-1.7.1, running on Win2k3 server OS. I have successfully got a client connected and running a presentation. This has all been achieved by logging on to the server's web browser logging on under both localhost and [servername]. The browser on the server is IE7.

However, if I attempt the same process in IE8 on my Win7 client I am unable to login to the Admin interface. Instead, the page keeps returning to the 'You must log in to access the Admin Interface!'

I have tried the same process on Firefox 3.6.2 and WAS able to login to manage the system.

Does IE8 require any special tweaks to login to the system?

thanks
Michael

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Alex Harrington (alexharrington) said : 		#1

Not normally.

Try clearing the caches and importantly the session cache on IE and see if it works then.

Alex

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MichaelL (mlowbridge) said : 		#2

Hi Alex,

Thanks for the quick response. I neglected to mention that I had cleared the caches. Is there a trick to clearing the session cache in IE? I just deleted the browser history and selected every object, plus restarted the browser.

Michael

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Alex Harrington (alexharrington) said : 		#3

Restarting the browser should do it.

I'm sorry I don't know the answer then. Lots of people use Xibo with IE8 so I'm pretty confident it's not a general problem - and as you point out it works fine in Firefox.

It's worth checking if your IE is setup to use a proxy (and adding an exception if it is). Also maybe try Shift+Refresh on the login page to force it to pull a completely fresh version from the server.

Alex

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Dan Garner (dangarner) said : 		#4

If you have access to the data base you could try deleting all the records
from the session table. This sounds very much like a bug we have never been
able to recreate.

Revision history for this message
MichaelL (mlowbridge) said : 		#5

Hi Dan et al,

Deleted the session table data. However this was unsuccessful in resolving the issue. Then did a test I should have done a lot earlier, and tested the site access on another client system which runs IE8. This successfully allowed me to access the management interface fine so I am going to assume that something else is going on with my IE8 browser installation and call it a day.

Incidentally, I am not using a proxy, and did the Shift Refresh trick as well.

Very strange, but as I now have a work around we an call the incident closed. Oops, slipped in to ITIL mode for a minute there :-)

thanks for all the suggestions

Michael