iPhone contact sync to Ubuntu One

Asked by astern on 2010-05-18

I have downloaded the iPhone application to sync my contacts to Ubuntu One. Just to be extra cautious and turned on the one way sync from the iPhone to the Server. Well it looks like it synced first to the server then back to my iPhone since the contact information is different. Especially noticeable is the fact that all the phone numbers that I had listed under work phone number on the iPhone is now missing on my iPhone. I have also noticed that after installing the Thunderbird plugin this information is also missing from Thunderbird; however, it does display on the website in the contact details so it is strictly the syncing from server to iPhone and server to Thunderbird that is losing the work information. Note that I'm still not happen that the one way sync on the iPhone didn't do a one way sync and lost my local information and formatting.

Other issue:
I also recently upgraded from 2 gigs to 50 gigs so I could place a large file on Ubuntu One but it has now been syncing and uploading for days and I have no indication as to when it will be done if ever. Is there any way to determine how much of the file has been uploaded? Without any kind of status indication I'm finding it a bit infuriating to use this service and will most likely discontinue my upgrade after the month is over.

Question information

John O'Brien (jdobrien) said : #1

On 05/18/2010 10:35 AM, astern wrote:

> I also recently upgraded from 2 gigs to 50 gigs so I could place a large file on Ubuntu One but it has now been syncing and uploading for days and I have no indication as to when it will be done if ever. Is there any way to determine how much of the file has been uploaded? Without any kind of status indication I'm finding it a bit infuriating to use this service and will most likely discontinue my upgrade after the month is over.

We apologize for this inconvenience. We are working on improving performance.
From the command line you can run u1sdtool --current-transfers to see how much of the file has been uploaded.

If this does not show the file uploading, then there could be another problem. If this is the case, check the log files
in the folder ~/.cache/ubuntuone/log. Errors will be in files names syncdaemon-exceptions.log

Please be sure to file a bug if you find any errors in this file.

Thank you,
jdo

astern (andy-stern) said : #2

Thank you but the status of the command line shows:

    deflated size: 4203108805
    bytes written: 4203108805
Current downloads: 0

Does this mean it is done uploading? How about the phone sync issue I reported?

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #111465]: iPhone contact sync to Ubuntu One
> Date: Tue, 18 May 2010 15:45:32 +0000
>
> Your question #111465 on Ubuntu One Client changed:
> https://answers.launchpad.net/ubuntuone-client/+question/111465
>
> Status: Open => Answered
>
> John O'Brien proposed the following answer:
> On 05/18/2010 10:35 AM, astern wrote:
>
> > I also recently upgraded from 2 gigs to 50 gigs so I could place a
> large file on Ubuntu One but it has now been syncing and uploading for
> days and I have no indication as to when it will be done if ever. Is
> there any way to determine how much of the file has been uploaded?
> Without any kind of status indication I'm finding it a bit infuriating
> to use this service and will most likely discontinue my upgrade after
> the month is over.
>
> We apologize for this inconvenience. We are working on improving performance.
> >From the command line you can run u1sdtool --current-transfers to see how much of the file has been uploaded.
>
> If this does not show the file uploading, then there could be another problem. If this is the case, check the log files
> in the folder ~/.cache/ubuntuone/log. Errors will be in files names syncdaemon-exceptions.log
>
> Please be sure to file a bug if you find any errors in this file.
>
> Thank you,
> jdo
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntuone-client/+question/111465/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntuone-client/+question/111465
>
> You received this question notification because you are a direct
> subscriber of the question.

astern (andy-stern) said : #3

To give a bit more info. I rebooted my machine and restarted the Ubuntu One syncing and it started over at zero bytes. After another day and a half it got to the same point where the deflated size and bytes written were the same number. It however never indicated using the icon on the file nor by looking at the web site status for the file that the syncing ever finished for the file. So far it has been unable to complete the uploading of the file after two attempts and close to a week of time; eventhough, it seems that all the bytes transferred to the server twice. This was the whole reason why I joined Ubuntu One (Contact syncing one way from the phone and to be able to sync larger files) and wonder if I can get a refund on my payment until the bugs are eliminated.

astern (andy-stern) said : #4

I tried again to upload the file and again it is stuck with:
$ u1sdtool --current-transfers
Current uploads:
  path: /home/filename.tmp
    deflated size: 4203108805
    bytes written: 4203108805
Current downloads: 0

It seems that it gets to this point and stops. What is it doing and how long will it take to finish?

Randall Ross (randall) said : #5

I'm using the free (2GB) service and have been unable to upload a large file (~500MB). Same symptoms as 'astern' reports. Takes days and days and no sign of progress... Is this a known issue?

Can you help with this problem?

Provide an answer of your own, or ask astern for more information if necessary.

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