System crash everytime i login after a few minutes

Asked by Nicolas Panozzo

Ubuntu keeps crashing evrytime I login after a few minutes. When I use Windows I don't have this problem.

My computer is Dell Dimension C521.

Could you please advise?

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delance (olivier-delance) said :
#1

Could you have a look at end of files /var/log/syslog ?

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Nicolas Panozzo (nicolapanozzo) said :
#2

I tried but I got the following messages

nicola@nicola-desktop:~$ files /var/log/syslog
No command 'files' found, did you mean:
 Command 'file' from package 'file' (main)
files: command not found
nicola@nicola-desktop:~$

Revision history for this message
Nicolas Panozzo (nicolapanozzo) said :
#3

I attach the last lines

Jan 31 15:46:34 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 4 of 5 (IP6 Configure Get) scheduled...
Jan 31 15:46:34 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 3 of 5 (IP Configure Start) complete.
Jan 31 15:46:34 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 4 of 5 (IP6 Configure Get) started...
Jan 31 15:46:34 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 4 of 5 (IP6 Configure Get) complete.
Jan 31 15:46:34 nicola-desktop NetworkManager: <info> DHCP: device eth0 state changed (null) -> preinit
Jan 31 15:46:34 nicola-desktop dhclient: Listening on LPF/eth0/00:1a:a0:2f:e5:18
Jan 31 15:46:34 nicola-desktop dhclient: Sending on LPF/eth0/00:1a:a0:2f:e5:18
Jan 31 15:46:34 nicola-desktop dhclient: Sending on Socket/fallback
Jan 31 15:46:34 nicola-desktop anacron[1716]: Anacron 2.3 started on 2010-01-31
Jan 31 15:46:34 nicola-desktop anacron[1716]: Normal exit (0 jobs run)
Jan 31 15:46:35 nicola-desktop avahi-daemon[880]: Registering new address record for fe80::21a:a0ff:fe2f:e518 on eth0.*.
Jan 31 15:46:36 nicola-desktop dhclient: DHCPDISCOVER on eth0 to 255.255.255.255 port 67 interval 6
Jan 31 15:46:36 nicola-desktop dhclient: DHCPOFFER of 192.168.123.133 from 192.168.123.254
Jan 31 15:46:36 nicola-desktop dhclient: DHCPREQUEST of 192.168.123.133 on eth0 to 255.255.255.255 port 67
Jan 31 15:46:36 nicola-desktop dhclient: DHCPACK of 192.168.123.133 from 192.168.123.254
Jan 31 15:46:36 nicola-desktop dhclient: bound to 192.168.123.133 -- renewal in 34677 seconds.
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> DHCP: device eth0 state changed preinit -> bound
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 4 of 5 (IP4 Configure Get) scheduled...
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 4 of 5 (IP4 Configure Get) started...
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> address 192.168.123.133
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> prefix 24 (255.255.255.0)
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> gateway 192.168.123.254
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> nameserver '89.19.64.36'
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> nameserver '89.19.64.164'
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 5 of 5 (IP Configure Commit) scheduled...
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 4 of 5 (IP4 Configure Get) complete.
Jan 31 15:46:36 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 5 of 5 (IP Configure Commit) started...
Jan 31 15:46:36 nicola-desktop avahi-daemon[880]: Joining mDNS multicast group on interface eth0.IPv4 with address 192.168.123.133.
Jan 31 15:46:36 nicola-desktop avahi-daemon[880]: New relevant interface eth0.IPv4 for mDNS.
Jan 31 15:46:36 nicola-desktop avahi-daemon[880]: Registering new address record for 192.168.123.133 on eth0.IPv4.
Jan 31 15:46:37 nicola-desktop NetworkManager: <info> (eth0): device state change: 7 -> 8 (reason 0)
Jan 31 15:46:37 nicola-desktop NetworkManager: <info> Policy set 'Auto eth0' (eth0) as default for routing and DNS.
Jan 31 15:46:37 nicola-desktop NetworkManager: <info> Activation (eth0) successful, device activated.
Jan 31 15:46:37 nicola-desktop NetworkManager: <info> Activation (eth0) Stage 5 of 5 (IP Configure Commit) complete.
Jan 31 15:46:36 nicola-desktop ntpdate[1798]: step time server 91.189.94.4 offset -1.013550 sec
Jan 31 15:46:43 nicola-desktop kernel: [ 30.268013] eth0: no IPv6 routers present
Jan 31 15:47:32 nicola-desktop kernel: [ 79.500020] Clocksource tsc unstable (delta = -222204261 ns)

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delance (olivier-delance) said :
#4

In syslog, you have message "Clocksource tsc unstable".
It seems to be related to acpi and clock.

Solution proposed in forum is to add in "/boot/groob/menu.lst" at end "clocksource=hpet" or "clocksource=hpet acpi=off noacpi"
like in the line below
kernel /boot/vmlinuz-2.6.24-19-generic root=UUID=a4646 ro quiet splash xforcevesa clocksource=hpet acpi=off noacpi

To avoid crashing, you can use the Installation CD-ROM as a Live CD, mount the root partition and edit the file under the new directory of mount point.

Revision history for this message
Nicolas Panozzo (nicolapanozzo) said :
#5

I attach my menu.lst. Could you please advise where I should add 'clocksource=hpet acpi=off noacp'

title Ubuntu 9.10, kernel 2.6.31-18-generic
uuid 3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf
kernel /boot/vmlinuz-2.6.31-18-generic root=UUID=3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf ro quiet splash
initrd /boot/initrd.img-2.6.31-18-generic
quiet

title Ubuntu 9.10, kernel 2.6.31-18-generic (recovery mode)
uuid 3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf
kernel /boot/vmlinuz-2.6.31-18-generic root=UUID=3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf ro single
initrd /boot/initrd.img-2.6.31-18-generic

title Ubuntu 9.10, kernel 2.6.31-16-generic
uuid 3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf
kernel /boot/vmlinuz-2.6.31-16-generic root=UUID=3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf ro quiet splash
initrd /boot/initrd.img-2.6.31-16-generic
quiet

title Ubuntu 9.10, kernel 2.6.31-16-generic (recovery mode)
uuid 3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf
kernel /boot/vmlinuz-2.6.31-16-generic root=UUID=3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf ro single
initrd /boot/initrd.img-2.6.31-16-generic

title Ubuntu 9.10, kernel 2.6.31-15-generic
uuid 3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf
kernel /boot/vmlinuz-2.6.31-15-generic root=UUID=3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf ro quiet splash
initrd /boot/initrd.img-2.6.31-15-generic
quiet

title Ubuntu 9.10, kernel 2.6.31-15-generic (recovery mode)
uuid 3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf
kernel /boot/vmlinuz-2.6.31-15-generic root=UUID=3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf ro single
initrd /boot/initrd.img-2.6.31-15-generic

title Ubuntu 9.10, memtest86+
uuid 3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf
kernel /boot/memtest86+.bin
quiet

### END DEBIAN AUTOMAGIC KERNELS LIST

# This is a divider, added to separate the menu items below from the Debian
# ones.
title Other operating systems:
root

# This entry automatically added by the Debian installer for a non-linux OS
# on /dev/sda1
title Dell Utility Partition
root (hd0,0)
savedefault
makeactive
chainloader +1

# This entry automatically added by the Debian installer for a non-linux OS
# on /dev/sda3
title Windows Vista (loader)
rootnoverify (hd0,2)
savedefault
makeactive
chainloader +1

Revision history for this message
Nicolas Panozzo (nicolapanozzo) said :
#6

Can I remove from the list the recovery modes?

Also my CD is Ubuntu 9.04 Desktop i386 but I upgraded to Ubuntu Karmic. Can I still use the CD and can you give me more instruction as to how to mount the root partition as I have never done that before?

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delance (olivier-delance) said :
#7

title Ubuntu 9.10, kernel 2.6.31-18-generic
uuid 3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf
kernel /boot/vmlinuz-2.6.31-18-generic root=UUID=3b6c2b2f-bd55-45f0-8b4f-cbd1b93ec2bf ro quiet splash clocksource=hpet acpi=off noacpi
initrd /boot/initrd.img-2.6.31-18-generic
quiet

For mounting System->Administration->Disk Utility Palimpseste
Select the partition, click at icon upper left (disk wirh help label mount).

After we will see for recovery mode removing.
And if it works...

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Nicolas Panozzo (nicolapanozzo) said :
#8

I cannot save menu.lst as I do not have permission. Ho do I opne the file as root?

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delance (olivier-delance) said :
#9

D'abord faire une copie de sauvegarde.
"sudo vi menu.lst", puis entrer le mot de passe administrateur
Remplace "vi" par le nom de ton éditeur favori (par exemple gedit).

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Nicolas Panozzo (nicolapanozzo) said :
#10

I added 'clocksource=hpet acpi=off noacpi' to menu.lst and saved it but I still don't know how to mount the root partition. Which partition should I select in System->Administration->Disk Utility Palimpseste?

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delance (olivier-delance) said :
#11

Sorry for the french, but I switch from english to french launchpad!
If you added "clocksource=hpet acpi=off noacpi", it means you used the root partition.
So I presumed you use recovery mode (and not a Live CD), which is also OK.
Now, you have to check that solution solves your problem.

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Nicolas Panozzo (nicolapanozzo) said :
#12

It did not solve the problem as the system carshed again while I was surfing the web with Firefox.

Revision history for this message
delance (olivier-delance) said :
#13

Summary
   1) New installation from Ubuntu 9.04, followed by a migration to Karmic.
   2)The whole desktop is displayed, and after Ubuntu "crash".
   3) Last dmesg line is: "Clocksource tsc unstable (delta = -222204261 ns)"
Are previous data right ?

Do you have data to recover if a fresh installation from Ubuntu 9.10 CD is required ?
   following french forum, could be a migration problem from 9.04 to 9.10
The crash is a freeze or the computer reboot (or shutdown) ?
Can you confirm you have no WIFI ?
When it freezes, try Ctrl+Alt+F8 then Ctrl+alt+F1. What happen ?

A proposed solution is (force repairing of some kernel components):

sudo -s
aptitude update && aptitude upgrade
aptitude dist-upgrade
aptitude install build-essential linux-restricted-modules-$(uname -r)
aptitude install linux-headers-$(uname -r)
aptitude autoclean && update-pciids && update-usbids
reboot

Another one is to install kernel 2.6.32 (linux-image-2.6.32-020632-generic_2.6.32-020632_i386.deb).

Personnaly, if you have no data to recover, I advise to reintall from 9.10 CD, which will provide a healthier base of work.

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Nicolas Panozzo (nicolapanozzo) said :
#14

The system freezes and everything stops working so the only way to shut down the PC is to use the power button. The same problem occured in Ubuntu 9.04 before I upgraded to Karmic and affected Windows as well. I tested the memory and found no problems and afterwards the PC got back to work.
What is WIFI? I do not think I have WIFI anyway.
I never tried Ctrl+Alt+F8 or Ctrl+alt+F1 but I doubt they work.
Windows works fine whereas Ubuntu Karmic keeps freezing evry now and then with no apparent reason.

Will I try the Kernel repair you suggested?

Revision history for this message
delance (olivier-delance) said :
#15

Do you have data to recover ?

Does the problem also occur with Live CD ?

"I never tried Ctrl+Alt+F8 or Ctrl+alt+F1 but I doubt they work." => Don't presume, try! If it works, problem lies in graphic card driver.
If you can't switch to a terminal, which use the whole screen, try to repair the kernel.

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Nicolas Panozzo (nicolapanozzo) said :
#16

I never tried the Live CD.

Next time I will try Ctrl+Alt+F8 or Ctrl+alt+F1 and will let you know.

I do not have much data to recover. Do you suggest I reinstall Ubuntu Karmic from scratch?

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Nicolas Panozzo (nicolapanozzo) said :
#17

System froze again but Ctrl+Alt+F8 or Ctrl+alt+F1 did not work.

Will I try the Kernel fix you gave me?

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delance (olivier-delance) said :
#18

I don't know. Try it, I think there are few risk.

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Nicolas Panozzo (nicolapanozzo) said :
#19

I think this a bug and should be resolved. I had to give up Ubuntu altogether for this problem.

Can you help with this problem?

Provide an answer of your own, or ask Nicolas Panozzo for more information if necessary.

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