help button not working

Asked by mr lee on 2010-09-02

when i click on 'help', it starts, but no help screen comes up. It 'runs' for about 10 seconds, then disappears. Same thing if i access help thru the menu.

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Ubuntu yelp Edit question
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Where is 'help' located?

Sam_ (and-sam) said : #2

Since you didn't assign your question to a package please provide information which 'Help' button in which app you mean, thanks.

mr lee (mrlee1953) said : #3

problem refers to the 'general' help button (in my case, located left side of status bar). If I access help thru the menu (System>help and support), that doesn't work either.

Sam_ (and-sam) said : #4

The access to other menu and submenu entries, e.g. Application, Places, System is ok?
Any similar issues with icons (symbols) on the panel?

Please open a terminal.
applications -> accessories -> terminal
and type:

Please post the output.

Which Ubuntu?
Terminal output will show:
lsb_release -d
uname -a

mr lee (mrlee1953) said : #5

Sam- there are seemingly no other issues.

mrlee@mrlee-desktop:~$ yelp
Could not initialize gecko!
mrlee@mrlee-desktop:~$ lsb_release -d
Description:    Ubuntu 10.04.1 LTS
mrlee@mrlee-desktop:~$ uname -a
Linux mrlee-desktop 2.6.32-24-generic #42-Ubuntu SMP Fri Aug 20 14:24:04 UTC 2010 i686 GNU/Linux

Sam_ (and-sam) said : #6

Seems to be a xulrunner issue.
Maybe try updating the system first:
sudo apt-get update
sudo apt-get upgrade
sudo apt-get -f install

If this doesn't work, #24 in bug report suggested:
- Quote -
In /etc/gre.d
Delete old file
Rename new file to
- End of Quote -

mr lee (mrlee1953) said : #7

mrlee@mrlee-desktop:~$ In /etc/gre.d
In: command not found

Sam_ (and-sam) said : #8

Erratum: it's answer #14 not 24.
Did you actually read the bug report yourself at all?
The sentence of Morton means, in_the_directory /etc/gre.d ...
So please take a look in the directory to verify which file it contents:
cd /etc/gre.d

mr lee (mrlee1953) said : #9

yes- read the bug report (#14), but how do i rename the file? do you need further info?

Best Sam_ (and-sam) said : #10

In case post output of:
cd /etc/gre.d

If the file looks like this:

rename it:
sudo mv

mr lee (mrlee1953) said : #11

thank you Sam