help button not working

Asked by mr lee on 2010-09-02

when i click on 'help', it starts, but no help screen comes up. It 'runs' for about 10 seconds, then disappears. Same thing if i access help thru the menu.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu yelp Edit question
Assignee:
No assignee Edit question
Solved by:
Sam_
Solved:
2010-09-04
Last query:
2010-09-04
Last reply:
2010-09-04

Where is 'help' located?

Sam_ (and-sam) said : #2

Since you didn't assign your question to a package please provide information which 'Help' button in which app you mean, thanks.

mr lee (mrlee1953) said : #3

problem refers to the 'general' help button (in my case, located left side of status bar). If I access help thru the menu (System>help and support), that doesn't work either.

Sam_ (and-sam) said : #4

The access to other menu and submenu entries, e.g. Application, Places, System is ok?
Any similar issues with icons (symbols) on the panel?

Please open a terminal.
applications -> accessories -> terminal
and type:
yelp

Please post the output.

Which Ubuntu?
Terminal output will show:
lsb_release -d
uname -a

https://help.ubuntu.com/community/GnomeTerminal
https://help.ubuntu.com/community/UsingTheTerminal

mr lee (mrlee1953) said : #5

Sam- there are seemingly no other issues.

mrlee@mrlee-desktop:~$ yelp
Could not initialize gecko!
mrlee@mrlee-desktop:~$ lsb_release -d
Description:    Ubuntu 10.04.1 LTS
mrlee@mrlee-desktop:~$ uname -a
Linux mrlee-desktop 2.6.32-24-generic #42-Ubuntu SMP Fri Aug 20 14:24:04 UTC 2010 i686 GNU/Linux
mrlee@mrlee-desktop:~$

Sam_ (and-sam) said : #6

Seems to be a xulrunner issue.
Maybe try updating the system first:
sudo apt-get update
sudo apt-get upgrade
sudo apt-get -f install

If this doesn't work, #24 in bug report suggested:
- Quote -
Solution:
In /etc/gre.d
Delete old file 1.9.1.9.system.conf
Rename new file 1.9.2.8.system.conf.dpkg-bak to 1.9.2.8.system.conf
- End of Quote -

mr lee (mrlee1953) said : #7

mrlee@mrlee-desktop:~$ In /etc/gre.d
In: command not found
mrlee@mrlee-desktop:~$

Sam_ (and-sam) said : #8

Erratum: it's answer #14 not 24.
Did you actually read the bug report yourself at all?
The sentence of Morton means, in_the_directory /etc/gre.d ...
So please take a look in the directory to verify which file it contents:
cd /etc/gre.d
ls

https://help.ubuntu.com/10.04/basic-commands/C/

mr lee (mrlee1953) said : #9

yes- read the bug report (#14), but how do i rename the file? do you need further info?

Best Sam_ (and-sam) said : #10

In case post output of:
cd /etc/gre.d
ls

If the file looks like this:
1.9.2.8.system.conf.dpkg-bak

rename it:
sudo mv 1.9.2.8.system.conf.dpkg-bak 1.9.2.8.system.conf

mr lee (mrlee1953) said : #11

thank you Sam