AMD Radeon(TM) HD 6480G: black screen

Asked by Bradlee Dodson

So here's the deal, i install ubuntu 11.10 alongside windows blah blah, well when i restart my computer and choose to run ubuntu, it says finishing installation.... or whatever and then the backlight to my laptop goes off, making it black of course, and then thats it. Remains that way forever!

I've tried all the avaiable options of running ubuntu, like the graphics safe mode, verbose, all of that, does no good. I've also reinstalled several times from hard disc, virtual drive (mounting the .iso image), installing off usb, and simply running off usb. Also, i've tried both running and installing from an actually live disk of Ubuntu 10.04.

I figure Ubuntu has a real problem with my graphics card, but surely there is a fix right?

My specs follow..thanks for your help in advance!

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System Information
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Time of this report: 12/4/2011, 16:12:48
       Machine name: BRADS-HP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP Pavilion g7 Notebook PC
               BIOS: InsydeH2O Version CCB.03.61.22F.33
          Processor: AMD A4-3300M APU with Radeon(tm) HD Graphics (2 CPUs), ~1.9GHz
             Memory: 4096MB RAM
Available OS Memory: 3562MB RAM
          Page File: 1732MB used, 5391MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
          Card name: AMD Radeon(TM) HD 6480G
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x9648)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9648&SUBSYS_3568103C&REV_00
     Display Memory: 2022 MB
   Dedicated Memory: 497 MB
      Shared Memory: 1525 MB
       Current Mode: 1600 x 900 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: LGD027A
        Native Mode: 1600 x 900(p) (60.080Hz)
        Output Type: Internal

Question information

Language:
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Status:
Answered
For:
Ubuntu xserver-xorg-video-ati Edit question
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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

Try the boot option:

nomodeset

May help

Revision history for this message
Bradlee Dodson (hyperfear11) said :
#2

nomodeset doesn't help, same problem. On another site someone suggested it could be a driver problem, but no information about a fix, its updated to the latest available. Any ideas?

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#3

You could use safe vga mode and the vesa (fail safe) driver will be used.

Revision history for this message
Bradlee Dodson (hyperfear11) said :
#4

Thanks for your help, but STILL no luck. Just to be sure I'm doing it right I tried both the option listing "Graphics Safe Mode" and manually changing "quiet" and "splash" to "single". Neither worked, another hit on the other site suggested it was a BIOS problem with HP computers, what do you think?

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#5
Revision history for this message
Bradlee Dodson (hyperfear11) said :
#6

lol i don't guess you realized everythings exactly the same because thats also my post, but no it doesnt work

Revision history for this message
Wyatt Smith (wyatt-smith) said :
#7

I've had this probelm before under lucid.

The root cause seems to be a problem with the default ati drivers in ubuntu.
Download the latest ATI drivers.
Then boot into recovery console.
When you get to a root shell, install the ati drivers.

This process is a little easier than it used to be as I think recovery console has an option where it mounts all partitions and enables network for you. So it is a little easier to get at the location where you saved the ati drivers instead of manually mounting the partition
.
Don't forget to make the ati install executable before installing.

Good luck

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