how do I fix suspend problem in 8.04? worked in 8.10

Asked by ian

MSI model #k8mm-v system board with AMD athlon64 socket754 cpu 1 gig. Dell 184pin ddr400 mem. ATI Radeon 9550 256mb graphics card and soundblaster live model #ct4830 Was able to suspend in ver. 8.10 but am having trouble with 8.04lts Got error message that computer failed to suspend. also display`s odd color bands at upper and lower desktop panels. The reason I want to suspend is that I have had big problems with display crashes after it passes the ubuntu splash screen and locks up with an unreadable screen! The only way I knew to fix was to reinstall ubuntu! I can send email now but I could not then. I really hope that I can get help with this before I have another display crash.

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  • by ian
Revision history for this message
Tom (tom6) said :
#1

The first thing is to try a LiveCd session of Ubuntu - so, put the Ubuntu cd in the cd/dvd-drive and reboot the machine. It should take you to a menu saying "Try ubuntu without changes to this machine", if not here's a guide to help
https:/ /help.ubuntu. com/community/ BootFromCD
choosing that default option to try Ubuntu should get you to a working desktop that we call a LiveCd session, if it works. This LiveCd session should have firefox on the top taskbar able to surf the internet into here.

Please go up to the top taskbar and click on

Applications - Accessories - Terminal

and into the terminal/command window/console try typing

free -m

and copy&paste the results into here. I think maybe your Ram is less than your swap size so i think we may need to increase the size of your swap. I think the display crashes may either be caused by a loose cable or by something wrong with xorg.conf or something wrong with your x-server.

Good luck and regards from
Tom :)

Revision history for this message
ian (twc5183264001) said :
#2

Tom wrote:
> Your question #77516 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/77516
>
> Status: Open => Answered
>
> Tom proposed the following answer:
> The first thing is to try a LiveCd session of Ubuntu - so, put the Ubuntu cd in the cd/dvd-drive and reboot the machine. It should take you to a menu saying "Try ubuntu without changes to this machine", if not here's a guide to help
> https:/ /help.ubuntu. com/community/ BootFromCD
> choosing that default option to try Ubuntu should get you to a working desktop that we call a LiveCd session, if it works. This LiveCd session should have firefox on the top taskbar able to surf the internet into here.
>
> Please go up to the top taskbar and click on
>
> Applications - Accessories - Terminal
>
> and into the terminal/command window/console try typing
>
> free -m
>
> and copy&paste the results into here. I think maybe your Ram is less
> than your swap size so i think we may need to increase the size of your
> swap. I think the display crashes may either be caused by a loose cable
> or by something wrong with xorg.conf or something wrong with your
> x-server.
>
> Good luck and regards from
> Tom
>
>
ian@Gaia:~$ free -m
             total used free shared buffers cached
Mem: 1011 536 474 0 13 316
-/+ buffers/cache: 206 804
Swap: 2957 0 2957
I was able to get out of suspend using the live 8.04 cd. I had to come
back to the hard drive to access this email. I did suspect the gstreamer
because on past version upgrades it would fail my install on all but
9.04 but I gave up on that after a display crash. I prefer LTS anyway so
I can get Longer support and not worry about failed installs as
downloading disc images was the only way I could think of to get around
it. Above, please note the info that you asked me to provide from terminal.
I think you are right about it being xorg or the x-server but I don`t
know how to fix.

Revision history for this message
Tom (tom6) said :
#3

Yes swap is fine, plenty of space for suspend to save contents of ram into there.

I'm not completely sure about fixing the x-server either, hopefully someone else might be able to advise on that later. During boot-up do you get to a menu with lots of options for booting into Ubuntu? If not there might be a moment during the grub stage of the boot when it tells you to press "Esc" to access that menu. The 2nd option should have "recovery mode" near the end an choosing that should get you to another menu, this time with a disturbingly blue screen. It might be worth trying a few options in there, especially "fix x-server" both going to the top menu item "Resume normal boot".

I would guess that you've already tried minimising all the desktop special effects? I doubt it would make a difference to the errors you are getting so early on but it might. Also since ati withdrew support for their series 1000 cards putting the drivers into their 'legacy' drivers i've been having loads of troubles with all sorts of ati cards so trying to reinstall drivers and stuff can cause problems right now. Out of curiosity are you using one of their old proprietary drivers or are you using an OpenSource one? Neither seem much good and the newer ones seem worse for me :( I'm considering either getting one of their newest range of cards or going with nVidia for the first time ever.

Good luck and regards from
Tom :)

Revision history for this message
ian (twc5183264001) said :
#4

Tom wrote:
> Your question #77516 on xorg in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/xorg/+question/77516
>
> Status: Open => Answered
>
> Tom proposed the following answer:
> Yes swap is fine, plenty of space for suspend to save contents of ram
> into there.
>
> I'm not completely sure about fixing the x-server either, hopefully
> someone else might be able to advise on that later. During boot-up do
> you get to a menu with lots of options for booting into Ubuntu? If not
> there might be a moment during the grub stage of the boot when it tells
> you to press "Esc" to access that menu. The 2nd option should have
> "recovery mode" near the end an choosing that should get you to another
> menu, this time with a disturbingly blue screen. It might be worth
> trying a few options in there, especially "fix x-server" both going to
> the top menu item "Resume normal boot".
>
> I would guess that you've already tried minimising all the desktop
> special effects? I doubt it would make a difference to the errors you
> are getting so early on but it might. Also since ati withdrew support
> for their series 1000 cards putting the drivers into their 'legacy'
> drivers i've been having loads of troubles with all sorts of ati cards
> so trying to reinstall drivers and stuff can cause problems right now.
> Out of curiosity are you using one of their old proprietary drivers or
> are you using an OpenSource one? Neither seem much good and the newer
> ones seem worse for me :( I'm considering either getting one of their
> newest range of cards or going with nVidia for the first time ever.
>
> Good luck and regards from
> Tom :)
>
>
I have read that most nvida cards don`t work in ubuntu but not sure
about now. I have tried using an ATI driver to fix my suspend/hibernate
problem but it did not help. Is there any way that I can test for a
defective hard drive? It shows 216.1gig when it is really a 120gig and
before it read as 104 and I forgot what followed the.
but I suspect it may ether be a hal bug or bad hdd?

Revision history for this message
Tom (tom6) said :
#5

Err, this seems to be the 3rd time this problem about a mis-read hard-drive has appeared in 2 days. I've never noticed it before and this often happens in the Answers forum, then suddenly the problem will magically hardly ever appear again so if you figure out how to deal with it then we could do with your help in here until the problem stops cropping up! ;) We're all just volunteers in here trying to figure it all out too.

The 4th post in here
https://answers.launchpad.net/ubuntu/+question/77535
the one from ActionParsnip about using F6 seems to have worked for 1 person already. Perhaps something about Boot Options
https://help.ubuntu.com/community/BootOptions
or boot parameters
https://help.ubuntu.com/8.04/installation-guide/i386/boot-parms.html
might help for you in some other way if AP's advice doesn't work straight off for you.

Well nVidia had some bad-press, i think it was probably quite deserved, about lack of linux support and were considered the bad-boys but since then they've really made some huge efforts and there's now 3 drivers; 1 proprietary, 1 OpenSource and 1 hybrid (nVidia think it's OpenSource but it's not, its halfway here). All 3 seem pretty excellent on most cards although doubtless there are some cards that can't use any of them yet. Now ati have put themselves right far back by shooting themselves in the foot. The 2000 series wasn't as good as their 1000 series and the 3000 series was just a dye-shrink of the 2000. So people 'in the know' have been getting either the ultra latest 4000 series or the 1000 series and ati have just withdrawn support for the 1000 series, saying that people will have to use their 'legacy' driver which is broken for linux as far as the 1000 series goes. As i am only a friend of 'someone in the know' i'm not completely clear how the 9550 fits in but i would guess that it uses the same chipsset as the 1000 series or perhaps even earlier. The only good thing about ati right now is that their ultra latest range is excellent and great value for money (so i'm saving up because they are quite expensive even though they are worth it) oh and of course they are much better than intel graphics lol.

Good luck with those Boot Options!
Regards from
Tom :)

Revision history for this message
Tom (tom6) said :
#6

Have you been able to find the boot-menu's "recovery mode" and tried that menu's option to "fix x-server"?

Revision history for this message
ian (twc5183264001) said :
#7

I tried boot recovery but still cannot fix then I lost my left channel on soundblaster live ct4830 sound card, it died later after I updated to 9.04 and changed to xubuntu because some games like vegastrike work better with it. I got the 9.10 upgrade for xubuntu, still have the dead sound card and still cannot use it or the on board audio. With the ac97 I cannot get downloads for my mainboard. Even if I go to

Revision history for this message
ian (twc5183264001) said :
#8

I tried boot recovery but still cannot fix then I lost my left channel on soundblaster live ct4830 sound card, it died later after I updated to 9.04 and changed to xubuntu because some games like vegastrike work better with it. I got the 9.10 upgrade for xubuntu, still have the dead sound card and still cannot use it or the on board audio. With the ac97 I cannot get downloads for my mainboard. Even if I go to ubuntu geek and click on an ubuntu download link, all I get is downloads for windows! It seems like there is no support for this board at all!!! Grrrrrr! It looks like I am going to keep having trouble until I can save up enough to replace this board with one that will work and send this one out to be recycled. What system boards do you recommend?

Revision history for this message
Tom (tom6) said :
#9

Hi :)

If this is still a problem then please re-post this as a new question
https://answers.launchpad.net/ubuntu/+addquestion
perhaps also at
http://www.linuxquestions.org

Launchpad can only handle most recently asked questions and often the Answers Team races through all the shortest questions first so when you re-post please keep it very brief. You can always copy&paste this link back to this question so that people can see the detail you gave here
https://answers.launchpad.net/ubuntu/+source/xorg/+question/77516

When i was answering questions in here it seemed the best answers were
given when the question was posted just as americans were getting back
from work. This was weird because most of the answerers lived in Europe
or Asia at that time lol.

I think a lot of this problem might have been caused by using a SoundBlaster/Creative Labs sound card and would advise staying clear of them if possible in the future. They are dedicated to avoiding supporting linux at this point-in-time but that sort of attitude seems to change (hopefully). Most mbords should be fine and the 2 big names in graphics cards are both good although i am considering switching from Ati to Nvidia because of their better linux support.

Anyway, good luck and regards from
Tom :)

Revision history for this message
ian (twc5183264001) said :
#10

Am now using ubuntu 9.10 as upgrades now work but still cannot suspend or hibernate.

Revision history for this message
ian (twc5183264001) said :
#11

Old hardware info no longer valid, now using Nvidia GeForce 7600GS.

Revision history for this message
Tom (tom6) said :
#12

Hi :)

I think you need to re-post this as a new question
https://answers.launchpad.net/ubuntu/+addquestion

and perhaps use this link back to this problem so they can see the swap isnt likely to be the problem
https://answers.launchpad.net/ubuntu/+source/xorg/+question/77516

Hopefully someone new might be able to help with this now.
Good luck and regards from
Tom :)

Revision history for this message
Launchpad Janitor (janitor) said :
#13

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Tom (tom6) said :
#14

Hi :)

Have you been able to test the new Ubuntu 10.04 before it gets officially released?
http://www.ubuntulinux.org/testing/lucid/beta1
Trying it as a LiveCd or as an extra dual/multi-boot would be ideal. Developers and everyone are keen to try to iron out any problems before 10.04 gets officially released so you might find faster & more effective answers to your bug reports which would make 10.04 work better on your system for you

Thanks and regards from
Tom :)

Revision history for this message
ian (twc5183264001) said :
#15

Tom wrote:

> Your question #77516 on xorg in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/xorg/+question/77516
>
> Tom posted a new comment:
> Hi :)
>
> Have you been able to test the new Ubuntu 10.04 before it gets officially released?
> http://www.ubuntulinux.org/testing/lucid/beta1
> Trying it as a LiveCd or as an extra dual/multi-boot would be ideal. Developers and everyone are keen to try to iron out any problems before 10.04 gets officially released so you might find faster & more effective answers to your bug reports which would make 10.04 work better on your system for you
>
> Thanks and regards from
> Tom :)
>
>
I used the download link for 10.04 from your email but everytime I try
to burn an image it gives me an " unknown error" message. I wasted three
cd-r's and cannot get a successful burn, this looks hopeless.

Revision history for this message
Tom (tom6) said :
#16

Hi :)

Ok, don't worry if you can't get this to work. It might be worth checking the md5sum of the download to see if that's gone funny somehow as that seems the most likely area where something usually goes wrong
https://help.ubuntu.com/community/HowToMD5SUM

Usually it is better to use cheaper Cds rather than more expensive ones and try to get the "burn speed" down as low as you reasonably can. Dvds are far tooo fast for this. This guide might help
https://help.ubuntu.com/community/BurningIsoHowto
It is slightly different from making a data Cd.

As i said tho, it is not urgent. I just thought it might be interesting to have a sneak peek preview of 10.04

Good luck & regards from
Tom :)

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