Intel video driver problem

Asked by Attila Gulyas on 2019-10-08

New to Linux/UBUNTU but expert in Windows/programming.
Evidently my Device/Display options are very limited, when I connect a projector the second display can use only a low resolution, much below the projectors capability. I tried to check for the video driver and I got error messages:

The following packages have unmet dependencies:
 xserver-xorg-video-intel : Depends: xorg-video-abi-23
                            Depends: xserver-xorg-core (>= 2:1.18.99.901)
E: Unable to correct problems, you have held broken packages.

# lspci | grep VGA
00:02.0 VGA compatible controller: Intel Corporation Skylake GT2 [HD Graphics 520] (rev 07)

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 5.0.0-29.31~18.04.1-generic 5.0.21
Uname: Linux 5.0.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
CompositorRunning: None
Date: Tue Oct 8 06:38:28 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Skylake GT2 [HD Graphics 520] [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Dell Skylake GT2 [HD Graphics 520] [1028:07a7]
   Subsystem: Dell GM108M [GeForce 930MX] [1028:07a7]
InstallationDate: Installed on 2019-10-04 (3 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2b Intel Corp.
 Bus 001 Device 003: ID 1bcf:2b96 Sunplus Innovation Technology Inc.
 Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Latitude 5480
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-29-generic root=UUID=372b7ab4-d94d-4af9-993d-20170a3a8fa3 ro resume=UUID=5876659d-5846-4aa2-a490-f4fde866001e quiet splash
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/12/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.13.0
dmi.board.name: 00XT4W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.13.0:bd11/12/2018:svnDellInc.:pnLatitude5480:pvr:rvnDellInc.:rn00XT4W:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 5480
dmi.product.sku: 07A7
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.2
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu xorg Edit question
Assignee:
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Last query:
2019-10-08
Last reply:
2019-10-08

This question was originally filed as bug #1847183.

Chris Guiver (guiverc) said : #1

Thank you for taking the time to report this issue and helping to make Ubuntu better.

Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs.

The message "E: Unable to correct problems, you have held broken packages." tells you prior commands have had errors that have not corrected, is support is appropriate. If it's a bug, it's related to the user/operator (who hoped it'd go away).

You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709

For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.

Daniel van Vugt (vanvugt) said : #2

This seems to be an almost-duplicate of bug 1829053.

Since you have the HWE version of Xorg installed you would need to install:

  xserver-xorg-video-intel-hwe-18.04

instead of xserver-xorg-video-intel.

However we actually recommend you install neither, because the built-in driver is better than the "intel" driver for Intel GPUs.

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