Intel video driver problem

Asked by Attila Gulyas on 2019-10-08

New to Linux/UBUNTU but expert in Windows/programming.
Evidently my Device/Display options are very limited, when I connect a projector the second display can use only a low resolution, much below the projectors capability. I tried to check for the video driver and I got error messages:

The following packages have unmet dependencies:
 xserver-xorg-video-intel : Depends: xorg-video-abi-23
                            Depends: xserver-xorg-core (>= 2:
E: Unable to correct problems, you have held broken packages.

# lspci | grep VGA
00:02.0 VGA compatible controller: Intel Corporation Skylake GT2 [HD Graphics 520] (rev 07)

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 5.0.0-29.31~18.04.1-generic 5.0.21
Uname: Linux 5.0.0-29-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
CompositorRunning: None
Date: Tue Oct 8 06:38:28 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
 Intel Corporation Skylake GT2 [HD Graphics 520] [8086:1916] (rev 07) (prog-if 00 [VGA controller])
   Subsystem: Dell Skylake GT2 [HD Graphics 520] [1028:07a7]
   Subsystem: Dell GM108M [GeForce 930MX] [1028:07a7]
InstallationDate: Installed on 2019-10-04 (3 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2b Intel Corp.
 Bus 001 Device 003: ID 1bcf:2b96 Sunplus Innovation Technology Inc.
 Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Latitude 5480
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.0.0-29-generic root=UUID=372b7ab4-d94d-4af9-993d-20170a3a8fa3 ro resume=UUID=5876659d-5846-4aa2-a490-f4fde866001e quiet splash
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install) 11/12/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.13.0 00XT4W
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.13.0:bd11/12/2018:svnDellInc.:pnLatitude5480:pvr:rvnDellInc.:rn00XT4W:rvrA00:cvnDellInc.:ct10:cvr: Latitude Latitude 5480
dmi.product.sku: 07A7
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.2
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

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This question was originally filed as bug #1847183.

Chris Guiver (guiverc) said : #1

Thank you for taking the time to report this issue and helping to make Ubuntu better.

Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at if you are uncertain if they are bugs.

The message "E: Unable to correct problems, you have held broken packages." tells you prior commands have had errors that have not corrected, is support is appropriate. If it's a bug, it's related to the user/operator (who hoped it'd go away).

You can also find help with your problem in the support forum of your local Ubuntu community or asking at or, or for more support options please look at

For help on reporting bugs, see

Daniel van Vugt (vanvugt) said : #2

This seems to be an almost-duplicate of bug 1829053.

Since you have the HWE version of Xorg installed you would need to install:


instead of xserver-xorg-video-intel.

However we actually recommend you install neither, because the built-in driver is better than the "intel" driver for Intel GPUs.

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