Wireless mouse not working

Asked by Sayantan Auddy on 2016-03-16

A wireless mouse of the below given make and model is not functioning in ubuntu 14.04.4 LTS

Manufacturer - Trust, Model - Primo Wireless mouse, Item number - 20322
How is your mouse connected to your PC: USB wireless
What mechanism does your mouse use: optical
How many physical buttons and scrollwheels does you mouse have: left-click, right-click, clickable scroll-wheel and a button to set the DPI

When I connect the wireless receiver of the mouse and run lsusb, I can see the following:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 003: ID 04f2:b483 Chicony Electronics Co., Ltd
Bus 001 Device 006: ID 1d57:fa60 Xenta
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

The file /var/lib/usbutils/usb.ids contains the following information for this manufacturer (and this section is the same in the latest usb.ids file). I can see that device id fa60 is missing.

1d57 Xenta
        0005 Wireless Receiver (Keyboard and Mouse)
        0006 Wireless Receiver (RC Laser Pointer)
        000c Optical Mouse
        2400 Wireless Mouse Receiver
        32da 2.4GHz Receiver (Keyboard and Mouse)
        83d0 Click-mouse!
        ac01 Wireless Receiver (Keyboard and Mouse)
        ad02 SE340D PC Remote Control
        af01 AUVIO Universal Remote Receiver for PlayStation 3

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.19.0-56.62~14.04.1-generic 3.19.8-ckt15
Uname: Linux 3.19.0-56-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 352.63 Sat Nov 7 21:25:42 PST 2015
 GCC version: gcc version 4.8.4 (Ubuntu 4.8.4-2ubuntu1~14.04.1)
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Mar 16 00:46:56 2016
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 0b) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:1a6d]
   Subsystem: ASUSTeK Computer Inc. Device [1043:1a6d]
InstallationDate: Installed on 2016-01-04 (71 days ago)
InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
 Bus 001 Device 003: ID 04f2:b483 Chicony Electronics Co., Ltd
 Bus 001 Device 006: ID 1d57:fa60 Xenta
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X555LF
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-56-generic.efi.signed root=UUID=da1e6630-d6c5-4757-8605-f3076dd6848b ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/04/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X555LF.504
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X555LF
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX555LF.504:bd08/04/2015:svnASUSTeKCOMPUTERINC.:pnX555LF:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX555LF:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X555LF
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.11.3+14.04.20150313-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Wed Mar 16 00:25:38 2016
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
 intel(G1): [drm] failed to set drm interface version: Permission denied [13].
 intel(G1): Failed to claim DRM device.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 1116
 vendor LGD
xserver.version: 2:1.17.1-0ubuntu3.1~trusty1

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu xorg Edit question
Assignee:
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Last query:
2016-03-16
Last reply:
2016-03-16

This question was originally filed as bug #1557804.

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