Ubuntu

very unreliable performance

Asked by ashwinipn on 2009-04-04

Hi,
I have installed Wengophone on Ubuntu Intrepid 64 bit through repositories. There are couple of things that bother me.
1. Despite of selecting language as English, if some call does not go through, it keeps giving me a voice notification/warning in some other language. So, I don't even know what is going on....

2. calling is very unreliable... sometimes it would call, sometimes it won't.... the above said voice notification would be heard in case the call does not go through. It is the same for PC to PC as well as PC to Phone calls. I could not find any pattern into the problem. So, don't have the slightest idea what is going wrong. Although the ports are not forwarded, the problem may not be related to that as whenever call goes through, I am able to talk properly.... without any problem.

3. I can't make video calls. Tried checking with test video calls (335) without success. It works fine with skype etc....

Any help in this reagrd would be highly appreciated.

Regards,

Ashwini

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu wengophone Edit question
Assignee:
No assignee Edit question
Solved by:
ashwinipn
Solved:
2009-04-06
Last query:
2009-04-06
Last reply:
2009-04-06

This question was reopened

Ludovico Cavedon (cavedon) said : #1

Hi,
I think we need to seprate the application (wengophone) from the service provided by Wengo.

Wengo used to sponsor the development of wengophone. More than one year ago Wengo dropped wengophone, whose development was started to be taken care of by MBDSYS. Wengophone change its name into QuteCom. So far they released RC3, the stable release will be available probably in a couple of weeks. It will not get into jaunty, but I will make sure it will be backported.

In the meanwhile, you can find qutecom RC3 for intrepid and jaunty in my PPA: https://edge.launchpad.net/~cavedon/+archive/ppa

Looks like wengo is also no longer maintaining its SIP service for wengophone users.

That said, about your problems:
1) the reply voice is probably in French: this depends on the Wengo service. I think the language settings is affecting only the interface.

2) I am inclined to think that this also may be a problem with Wengo. Also PC-to-PC calls are passing their servers. However, a lot of wengophone 2.1.2 bugs and most of the has been fixed in qutecom.

3) Is it the same problem as in bug #236244?

I hope to have answer most of your questions,
Cheers,
Ludovico

ashwinipn (ashwinipn) said : #2

Hi,
Thanks for the detailed reply. Yes, in the meanwhile I found the qutecom you mentioned. I will try with that.... But my main concern is.... I got wengo's server and my account registered for a phone number provided by ipkall. Now if I go for qutecom, will hey use the same username and SIP address as before.... If yes, it would be fine with me..... If no, then it will be problem for me as I have lready got it registered. Anyway, I would try looking for the change of SIP address in ipkall if it is possible.

looks like it is the same video problem....

Thanks once again....

Regards,

Ashwini

Ludovico Cavedon (cavedon) said : #3

You can use Qutecom with your Wengo account, see http://www.voip-info.org/wiki/view/Asterisk+settings+for+Wengo

But I think the best thing would be to get another free SIP provider and I am quite sure you can change ipkall settings. (btw: do not try with ekiga.net, qutecom does not work with it :(

HTH,
Ludovico

ashwinipn (ashwinipn) said : #4

Hi,
I have installed Qutecom on my both the systems.... and it is working now..... including video.... thank you so much for that.... But I have to say two things.... the unexpected errors are as frequent as they were in wengophone.... second..... the notification language.... that stays the same.... a bit better situation than before I must say.... with the video working.... hope the reliability increases as the software matures....

I am not using any secondary account yet... So, Asterix not needed.... just got a number attached to wengo account.... Any incoming call comes there. Did not have to do all this if the Magicjack people would have had little more business sense and made it compatible with Linux too... Just because of them... at least I can't stay any longer with Windows and pay only to get bogged down by the infected PC.... and unimaginative ways of doing things... In fact I shall thank them... They did not make it compatible with Linux. So, I found out that there are places where I can get incoming numbers.... that is all I wanted.... Now regret buying 5 year plan from them....

Thanks once again...
Regards,

Ashwini

ashwinipn (ashwinipn) said : #5

Hi,
Another thing I forgot to mention..... When the call comes, it does not ring in Ubuntu... whereas I tried on windows.... it does ring.... This also can be checked.... I tried on two different systems... one desktop and one laptop... both have Ubuntu Intrepid 64 bit installed. When I click on ringin.wav in the configuration window under "Notification and sound", I can hear it playing..... But when the call comes (any, PC to PC or PC to Phone or Phone to PC), I can not hear any ring..... The same problem was evident with Wengophone.... and the same is true with Qutecom.... This is only with ring.... Other sounds are audible.....
Thanks...

Regards,

Ashwini

Ludovico Cavedon (cavedon) said : #6

Hi,
I am not sure what you mean by unexpected errors... failed calls? I
suspect they are a problem with wengo service rather than an
application bug. It would be useful if you could try another provider
and see if they persist. (And the the voice messages in french, this
is a Wengo issue!).

If another SIP provider works better that Wengo, I would suggest
dropping the Wengo account and change ipkall settings.
Yes, I am an ipkall user, and it is a great service, IMHO!

About the incoming ring tone: I invesigated a bit, and it is an
upstream bug affecting RC3, but it has been already fixed for the next
release: http://trac.qutecom.org/ticket/13

Cheers,
Ludovico

ashwinipn (ashwinipn) said : #7

Hi,
You understood correctly. The unexpected errors are basically failed calls.... what is funny about it is, sometimes after 2-3 repeated trials, it may go through.... other times, I shut down the softphone and come back again.... Which SIP provider you would suggest. I have Gizmo5 account and their area 775 number, and although they have ALSA as well as OSS drivers, ALSA does not work for some reason..... and with OSS, when Firefox is open, the sound hardware does not become available and Gizmo5 does not start. Even if I wrap it in pulse audio by padsp, microphone does not work at all and speakers don't produce proper sound.... last night I downloaded AsterixNow.... But don't know whether that would be of help... I feel that caters to altogether different and more wide areas of needs. I just want to forward my magicjack number to a number (ipkall) so that I can recieve calls. Magicjack number is my main number... that is why I feel a bit stuck. ON Wengo and/or Qutecom, I am able to do this, but the reliability factor is the problem.... I would really appreciate if you can suggest me some provider that is more reliable..... and on Ubuntu.
Thanks so much for helping....

Ludovico Cavedon (cavedon) said : #8

Hi,
I think we are again not distinguishing between the client (i.e.
qutecom, ekiga, gizmo application) and the service (i.e wengo,
ekiga.net, gizmo, freeworddialup, euteliavoip). The client is just a
SIP application, which connects to a SIP provider. Ideally you can
choose your own application and use it it witha provider of your
choice.
E.g. right now you are using qutecom with wengo as a provider.

I am suggesting using qutecom with something else. E.g. try to
register on www.euteliavoip.com and use it with qutecom. It it works
better than wengo, you can re-route calls to your ipkall number to the
euteliavoip SIP URI.

I was not suggesting you to use another client (gizmo client)
different from qutecom.

> I would really appreciate if you can suggest me some provider that is more reliable..... and on Ubuntu.

Again: a provider should have nothing to do with your OS :)

Cheers,
Ludovico

ashwinipn (ashwinipn) said : #9

I understood the distinction..... I was just telling my scenario..... I would try what you suggested.... Thanks you so very much again... you have been absolutely helpful... I will get back with my feedback....

Regards,

Ashwini

Ludovico Cavedon (cavedon) said : #10

On Sun, Apr 5, 2009 at 9:48 PM, ashwinipn
<email address hidden> wrote:
> I understood the distinction..... I was just telling my scenario..... I
> would try what you suggested.... Thanks you so very much again... you
> have been absolutely helpful... I will get back with my feedback....

Oh, sorry for the misunderstanding :(
You're welcome,
Ludovico

ashwinipn (ashwinipn) said : #11

Hi Ludovico,
Just wanted to put a suggestion. Since Qutecom can connect many different services..... An address/contact import would be a useful feature. I installed it on Windows as well at my workplace.... and felt like sharing this thought with you. Have not zeroed down yet on the SIP provider..... just playing with antisip right now.... will get back with the feedback.... euteliavoip.... I could not understand even.... anyways.. will try visiting them again... some days... the mind does not process properly whatever you do... other days.... it becomes easy....

Regards,

Ashwini

Ludovico Cavedon (cavedon) said : #12

Hi,

ashwinipn wrote:
> Just wanted to put a suggestion. Since Qutecom can connect many
> different services..... An address/contact import would be a useful

What do you mean exactly? Importing contacts from some specific software?

Anyway, the best way to propose new feature is on upstream trac [0] or
mailing list [1]

[0] http://trac.qutecom.org/wiki
[1] http://lists.qutecom.org/mailman/listinfo/qutecom-dev

> feature. I installed it on Windows as well at my workplace.... and
> felt like sharing this thought with you. Have not zeroed down yet on
> the SIP provider..... just playing with antisip right now.... will
> get back with the feedback.... euteliavoip.... I could not understand
> even.... anyways.. will try visiting them again... some days... the
> mind does not process properly whatever you do... other days.... it
> becomes easy....

uhm, I am not exactly following you :)

Thanks for the feedback!
Ludovico