Ubuntu
util-linux package

usb not working on a Toshiba Satellite C655-S5056 using Ubuntu 10.1

Asked by kd4dii

Hello
     I just purchased a Toshiba Satellite C655-S5056 laptop. It has Windows 7 installed. I set up a dual boot system with Ubuntu 10.1. When I boot to Ubuntu the light on my wireless mouse dongle goes out and the mouse doesn't work and I cannot access my external hard drive. I have seen several times a message on the screen during boot up that the usb is not accepting addresses error -110. A work around I found on some of the forums involves shutting off ACPI in the grub boot file but this can affect other things as well. I have run dmesg with acpi on and off. I can provide you with the output if you like. By the way the usb works with ACPI turned off.
     Thanks in advance for any help you can give me, I would like to get this fixed.

Bob

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marcus aurelius (adbiz) said : 		#1

from the mouth of actionparsnip:

did you do an md5sum check of the file you downloaded?
did you burn it on the CD as slowly as possible?
did you check the burned CD for defects?

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kd4dii (kd4dii-comcast) said : 		#2

I tried again this morning. I downloaded a new image of 10.1 and burned it at the slowest speed my burner would handle and booted it and checked the cd. It checked good. Was not able to do an md5 check on the image as I had no md5 of the image to compare it with. The md5 file on the disk was for the individual files on the disk. I booted the cd an went to live mode and it is the same as the install, the usb does not work with acpi on. As an interesting aside, I downloaded an image of the beta of 11.04 and booted it, the usb works fine in 11.04 with acpi on. To me it seems to be a driver problem with 10.1 as it works ok with other distros 11.04, open suse. The dmseg file that I have show errors relating to the usb with acpi on. Thanks in advance for your help.

Bob

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kd4dii (kd4dii-comcast) said : 		#3

Hello
     Toshiba just released a bios update from 1.2 to 1.4. I installed this and it fixed the problem. Thanks for your help.
Bob