software updater gives an error message and stops
Computer - Surface Pro 7
grant@grant-
Description: Ubuntu 20.04.4 LTS
Release: 20.04
The system has been working normally for over 2 years. As of June this year the following error message occurs when running the 'software updater'
‘Failed to download package files
Check your internet connection.’
The internet is working normally (updater shows available updates including kernel updates).
Since the system is not up to date I cannot upgrade.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: update-manager 1:20.04.10.10
Uname: Linux 5.17.9-surface x86_64
ApportVersion: 2.20.11-
Architecture: amd64
CasperMD5CheckR
CurrentDesktop: ubuntu:GNOME
Date: Wed Jul 27 16:58:20 2022
ExecutablePath: /usr/bin/
InstallationDate: Installed on 2020-02-06 (902 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
InterpreterPath: /usr/bin/python3.8
PackageArchitec
Python3Details: /usr/bin/python3.8, Python 3.8.10, python3-minimal, 3.8.2-0ubuntu2
PythonDetails: /usr/bin/python2.7, Python 2.7.18, python-is-python2, 2.7.17-4
SourcePackage: update-manager
UpgradeStatus: No upgrade log present (probably fresh install)
Question information
- Language:
- English Edit question
- Status:
- Solved
- Assignee:
- No assignee Edit question
- Solved by:
- Manfred Hampl
- Solved:
- Last query:
- Last reply:
This question was originally filed as bug #1982977.