Fail to upgrade due to network/server problem

Asked by Han Shan on 2013-01-31

Good day!

When I try to upgrade from 11.10 to 12.04 in the update manager, first the release notes window pops up, then after clicking upgrade, the upgrade tool files are downloaded. Right after that, an error message I get, saying: 'Authenticating the upgrade failed. There may be a problem with the network or with the server.'
Could anyone find a solution to this?

Much appreciated,
Han Shan

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu update-manager Edit question
Assignee:
No assignee Edit question
Last query:
2013-02-03
Last reply:
2013-02-07
N1ck 7h0m4d4k15 (nicktux) said : #1

The easiest solution to that problem is to download the .iso image of 12.04.1 LTS and burn in to a CD/DVD or USB . Boot from there and install Ubuntu from scratch.

Of course you must backup first all your sensitive data because everything will be lost.
Ubuntu 12.04 LTS has a 5 years of support and for that you will not be forced to upgrade again for next 5 years (until April 2017) if you don't want.

So
Download the iso from here:
http://releases.ubuntu.com/precise/

Follow a guide on how to make a bootable Usb-stick , for example you can use Unetbootin:
http://unetbootin.sourceforge.net/

Backup your personal data to an external HDD.

Configure your BIOS to boot first from USB-stick .
Boot with usb-stick attached and a Ethernet cable (more stable connection than WiFi) and install Ubuntu 12.04.1 LTS.

Enjoy !

Thanks

What is the output of:

sudo apt-get update

Thanks

Han Shan (reynholm) said : #3

Hi,
there it is:

Ign http://ubuntu.sth.sze.hu oneiric InRelease
Ign http://ubuntu.sth.sze.hu oneiric-updates InRelease
Ign http://ubuntu.sth.sze.hu oneiric-backports InRelease
Ign http://archive.canonical.com oneiric InRelease
Hit http://packages.medibuntu.org oneiric InRelease
Ign http://archive.ubuntu.com maverick-backports InRelease
Ign http://extras.ubuntu.com oneiric InRelease
Ign http://ubuntu.sth.sze.hu oneiric-security InRelease
Hit http://ubuntu.sth.sze.hu oneiric Release.gpg
Hit http://archive.canonical.com oneiric Release.gpg
Ign http://security.ubuntu.com oneiric-security InRelease
Get:1 http://ubuntu.sth.sze.hu oneiric-updates Release.gpg [198 B]
Hit http://ubuntu.sth.sze.hu oneiric-backports Release.gpg
Ign http://archive.ubuntu.com maverick-backports Release.gpg
Get:2 http://extras.ubuntu.com oneiric Release.gpg [72 B]
Hit http://archive.canonical.com oneiric Release
Ign http://archive.ubuntu.com maverick-backports Release
Get:3 http://ubuntu.sth.sze.hu oneiric-security Release.gpg [198 B]
Hit http://extras.ubuntu.com oneiric Release
Get:4 http://security.ubuntu.com oneiric-security Release.gpg [198 B]
Hit http://packages.medibuntu.org oneiric/free i386 Packages
Hit http://archive.canonical.com oneiric/partner Sources
Hit http://ubuntu.sth.sze.hu oneiric Release
Get:5 http://ubuntu.sth.sze.hu oneiric-updates Release [40.8 kB]
Ign http://archive.ubuntu.com maverick-backports/main i386 Packages/DiffIndex
Hit http://extras.ubuntu.com oneiric/main Sources
Hit http://archive.canonical.com oneiric/partner i386 Packages
Ign http://archive.canonical.com oneiric/partner TranslationIndex
Ign http://archive.ubuntu.com maverick-backports/restricted i386 Packages/DiffIndex
Ign http://archive.ubuntu.com maverick-backports/universe i386 Packages/DiffIndex
Ign http://archive.ubuntu.com maverick-backports/multiverse i386 Packages/DiffIndex
Ign http://archive.ubuntu.com maverick-backports/main TranslationIndex
Ign http://archive.ubuntu.com maverick-backports/multiverse TranslationIndex
Ign http://archive.ubuntu.com maverick-backports/restricted TranslationIndex
Ign http://archive.ubuntu.com maverick-backports/universe TranslationIndex
Get:6 http://security.ubuntu.com oneiric-security Release [40.8 kB]
Hit http://extras.ubuntu.com oneiric/main i386 Packages
Ign http://extras.ubuntu.com oneiric/main TranslationIndex
Hit http://packages.medibuntu.org oneiric/non-free i386 Packages
Hit http://ubuntu.sth.sze.hu oneiric-backports Release
Get:7 http://ubuntu.sth.sze.hu oneiric-security Release [40.8 kB]
Hit http://ubuntu.sth.sze.hu oneiric/main Sources
Hit http://ubuntu.sth.sze.hu oneiric/restricted Sources
Hit http://ubuntu.sth.sze.hu oneiric/universe Sources
Hit http://ubuntu.sth.sze.hu oneiric/multiverse Sources
Hit http://ubuntu.sth.sze.hu oneiric/main i386 Packages
Ign http://packages.medibuntu.org oneiric/free TranslationIndex
Hit http://ubuntu.sth.sze.hu oneiric/restricted i386 Packages
Hit http://ubuntu.sth.sze.hu oneiric/universe i386 Packages
Hit http://ubuntu.sth.sze.hu oneiric/multiverse i386 Packages
Hit http://ubuntu.sth.sze.hu oneiric/main TranslationIndex
Hit http://ubuntu.sth.sze.hu oneiric/multiverse TranslationIndex
Hit http://ubuntu.sth.sze.hu oneiric/restricted TranslationIndex
Hit http://ubuntu.sth.sze.hu oneiric/universe TranslationIndex
Get:8 http://ubuntu.sth.sze.hu oneiric-updates/main Sources [167 kB]
Get:9 http://security.ubuntu.com oneiric-security/restricted i386 Packages [4,062 B]
Ign http://packages.medibuntu.org oneiric/non-free TranslationIndex
Get:10 http://ubuntu.sth.sze.hu oneiric-updates/restricted Sources [3,349 B]
Get:11 http://ubuntu.sth.sze.hu oneiric-updates/universe Sources [69.5 kB]
Get:12 http://security.ubuntu.com oneiric-security/main i386 Packages [239 kB]
Get:13 http://ubuntu.sth.sze.hu oneiric-updates/multiverse Sources [3,703 B]
Ign http://archive.canonical.com oneiric/partner Translation-en_US
Get:14 http://ubuntu.sth.sze.hu oneiric-updates/main i386 Packages [432 kB]
Ign http://extras.ubuntu.com oneiric/main Translation-en_US
Ign http://archive.canonical.com oneiric/partner Translation-en
Ign http://extras.ubuntu.com oneiric/main Translation-en
Err http://archive.ubuntu.com maverick-backports/main i386 Packages
  404 Not Found [IP: 91.189.92.200 80]
Err http://archive.ubuntu.com maverick-backports/restricted i386 Packages
  404 Not Found [IP: 91.189.92.200 80]
Err http://archive.ubuntu.com maverick-backports/universe i386 Packages
  404 Not Found [IP: 91.189.92.200 80]
Err http://archive.ubuntu.com maverick-backports/multiverse i386 Packages
  404 Not Found [IP: 91.189.92.200 80]
Ign http://archive.ubuntu.com maverick-backports/main Translation-en_US
Ign http://archive.ubuntu.com maverick-backports/main Translation-en
Ign http://archive.ubuntu.com maverick-backports/multiverse Translation-en_US
Ign http://archive.ubuntu.com maverick-backports/multiverse Translation-en
Ign http://archive.ubuntu.com maverick-backports/restricted Translation-en_US
Ign http://archive.ubuntu.com maverick-backports/restricted Translation-en
Ign http://archive.ubuntu.com maverick-backports/universe Translation-en_US
Ign http://archive.ubuntu.com maverick-backports/universe Translation-en
Get:15 http://security.ubuntu.com oneiric-security/multiverse i386 Packages [3,386 B]
Get:16 http://security.ubuntu.com oneiric-security/universe i386 Packages [65.3 kB]
Get:17 http://ubuntu.sth.sze.hu oneiric-updates/restricted i386 Packages [6,645 B]
Get:18 http://ubuntu.sth.sze.hu oneiric-updates/universe i386 Packages [146 kB]
Get:19 http://security.ubuntu.com oneiric-security/main TranslationIndex [74 B]
Get:20 http://security.ubuntu.com oneiric-security/multiverse TranslationIndex [72 B]
Get:21 http://security.ubuntu.com oneiric-security/restricted TranslationIndex [71 B]
Get:22 http://security.ubuntu.com oneiric-security/universe TranslationIndex [73 B]
Get:23 http://security.ubuntu.com oneiric-security/main Translation-en [112 kB]
Get:24 http://ubuntu.sth.sze.hu oneiric-updates/multiverse i386 Packages [6,371 B]
Get:25 http://ubuntu.sth.sze.hu oneiric-updates/main TranslationIndex [74 B]
Get:26 http://ubuntu.sth.sze.hu oneiric-updates/multiverse TranslationIndex [72 B]
Get:27 http://ubuntu.sth.sze.hu oneiric-updates/restricted TranslationIndex [72 B]
Get:28 http://ubuntu.sth.sze.hu oneiric-updates/universe TranslationIndex [73 B]
Hit http://ubuntu.sth.sze.hu oneiric-backports/main Sources
Hit http://ubuntu.sth.sze.hu oneiric-backports/restricted Sources
Hit http://ubuntu.sth.sze.hu oneiric-backports/universe Sources
Hit http://ubuntu.sth.sze.hu oneiric-backports/multiverse Sources
Hit http://ubuntu.sth.sze.hu oneiric-backports/main i386 Packages
Hit http://ubuntu.sth.sze.hu oneiric-backports/restricted i386 Packages
Hit http://ubuntu.sth.sze.hu oneiric-backports/universe i386 Packages
Hit http://ubuntu.sth.sze.hu oneiric-backports/multiverse i386 Packages
Hit http://ubuntu.sth.sze.hu oneiric-backports/main TranslationIndex
Hit http://ubuntu.sth.sze.hu oneiric-backports/multiverse TranslationIndex
Hit http://ubuntu.sth.sze.hu oneiric-backports/restricted TranslationIndex
Hit http://ubuntu.sth.sze.hu oneiric-backports/universe TranslationIndex
Get:29 http://ubuntu.sth.sze.hu oneiric-security/main Sources [66.4 kB]
Hit http://security.ubuntu.com oneiric-security/multiverse Translation-en
Hit http://security.ubuntu.com oneiric-security/restricted Translation-en
Get:30 http://ubuntu.sth.sze.hu oneiric-security/restricted Sources [1,964 B]
Get:31 http://ubuntu.sth.sze.hu oneiric-security/universe Sources [26.7 kB]
Get:32 http://ubuntu.sth.sze.hu oneiric-security/multiverse Sources [1,684 B]
Get:33 http://ubuntu.sth.sze.hu oneiric-security/main i386 Packages [239 kB]
Hit http://security.ubuntu.com oneiric-security/universe Translation-en
Get:34 http://ubuntu.sth.sze.hu oneiric-security/restricted i386 Packages [4,062 B]
Get:35 http://ubuntu.sth.sze.hu oneiric-security/universe i386 Packages [65.3 kB]
Get:36 http://ubuntu.sth.sze.hu oneiric-security/multiverse i386 Packages [3,386 B]
Get:37 http://ubuntu.sth.sze.hu oneiric-security/main TranslationIndex [74 B]
Get:38 http://ubuntu.sth.sze.hu oneiric-security/multiverse TranslationIndex [72 B]
Get:39 http://ubuntu.sth.sze.hu oneiric-security/restricted TranslationIndex [71 B]
Get:40 http://ubuntu.sth.sze.hu oneiric-security/universe TranslationIndex [73 B]
Hit http://ubuntu.sth.sze.hu oneiric/main Translation-en
Hit http://ubuntu.sth.sze.hu oneiric/multiverse Translation-en
Hit http://ubuntu.sth.sze.hu oneiric/restricted Translation-en
Hit http://ubuntu.sth.sze.hu oneiric/universe Translation-en
Get:41 http://ubuntu.sth.sze.hu oneiric-updates/main Translation-en [206 kB]
Hit http://ubuntu.sth.sze.hu oneiric-updates/multiverse Translation-en
Hit http://ubuntu.sth.sze.hu oneiric-updates/restricted Translation-en
Hit http://ubuntu.sth.sze.hu oneiric-updates/universe Translation-en
Hit http://ubuntu.sth.sze.hu oneiric-backports/main Translation-en
Hit http://ubuntu.sth.sze.hu oneiric-backports/multiverse Translation-en
Hit http://ubuntu.sth.sze.hu oneiric-backports/restricted Translation-en
Hit http://ubuntu.sth.sze.hu oneiric-backports/universe Translation-en
Get:42 http://ubuntu.sth.sze.hu oneiric-security/main Translation-en [112 kB]
Hit http://ubuntu.sth.sze.hu oneiric-security/multiverse Translation-en
Hit http://ubuntu.sth.sze.hu oneiric-security/restricted Translation-en
Hit http://ubuntu.sth.sze.hu oneiric-security/universe Translation-en
Ign http://packages.medibuntu.org oneiric/free Translation-en_US
Ign http://packages.medibuntu.org oneiric/free Translation-en
Ign http://packages.medibuntu.org oneiric/non-free Translation-en_US
Ign http://packages.medibuntu.org oneiric/non-free Translation-en
Fetched 2,110 kB in 6s (348 kB/s)
W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/maverick-backports/main/binary-i386/Packages 404 Not Found [IP: 91.189.92.200 80]

W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/maverick-backports/restricted/binary-i386/Packages 404 Not Found [IP: 91.189.92.200 80]

W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/maverick-backports/universe/binary-i386/Packages 404 Not Found [IP: 91.189.92.200 80]

W: Failed to fetch http://archive.ubuntu.com/ubuntu/dists/maverick-backports/multiverse/binary-i386/Packages 404 Not Found [IP: 91.189.92.200 80]

E: Some index files failed to download. They have been ignored, or old ones used instead.

Han Shan (reynholm) said : #4

To NikTh:

Thank you for your reply.
I am sorry I didn't specify that I had a kind of solution in mind that didn't involve backing up everything and doing a clean install.
That remains to be the final option, of course.

Cheers,
Han Shan

What is the output of:

lsb_release -a; uname -a

Thanks

Han Shan (reynholm) said : #6

It says that no lsb modules are available

ok, what is the output of:

cat /etc/issue

Thanks

Han Shan (reynholm) said : #8

This is what I got:

Ubuntu 11.10 \n \l

Disable the backports repo. Can help

Han Shan (reynholm) said : #10

Tried it. No luck. Thanks anyway.

Han Shan (reynholm) said : #11

Anyone else with a possible solution?

Manfred Hampl (m-hampl) said : #12

Before you can do a version upgrade, you have to make sure that you current release is up-to-date and that your package management system is clean.

The output of the apt-get update command shows that you have a wrong setting in the list of repositories. In addition to the oneiric sources, you still have maverick-backports enabled, which does not fit together.

My advice:
disable maverick-backports from your sources
try the following commands

sudo apt-get update
sudo apt-get upgrade

If there is any warning or error, please follow steps 1 to 6 of https://help.ubuntu.com/community/PackageManagerTroubleshootingProcedure with the only exception that in step 6 you should not create a new question, but should continue in this current question document.

Can you help with this problem?

Provide an answer of your own, or ask Han Shan for more information if necessary.

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