Ubuntu 11.04 alpha: Screen freezes on use of Update Manager

Asked by David on 2011-03-30

In Ubuntu 11.04 Udates are available in Update Manager but when asked to install download starts then after about 2 seconds get message 'Check Internet connection' and everything freezes except the mouse which can only be used to log off. The internet connection was good 5 seconds before and is good on reboot. The problem occurs each time Update Manager is activated. I have tried removing updates from the list with no success.

Question information

Language:
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Status:
Answered
For:
Ubuntu update-manager Edit question
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Last query:
2011-03-30
Last reply:
2011-03-30

This question was reopened

Try:

sudo apt-get update; sudo apt-get -y upgrade

May help

Andrew Hayzen (ahayzen) said : #2

Hi David

One of my friends experienced the same thing before.

What he ended up doing was running update manager in terminal. Run the two commands below to do this:

sudo apt-get update
sudo apt-get upgrade

Once he updated to Ubuntu 10.10 this issue seems to go away. We think it may have been a mixture of a slow machine and corrupt databases.

Please tell me if that works?

Also what is the specification of your machine and what is it doing when it stops?

Hope that helps.

Andy

Please note that Ubuntu 11.04 is unstable and has not been officially released.

David (david10165) said : #3

Thanks.  I will try your suggestion and come back to you. The machine is a quad core AMD Phenom with maximum RAM so speed of machine is not a problem.  When it freezes it has just started the download and is doing nothing else.

David

--- On Wed, 30/3/11, Andrew Hayzen <email address hidden> wrote:

From: Andrew Hayzen <email address hidden>
Subject: Re: [Question #151072]: Screen freezes on use of Update Manager
To: <email address hidden>
Date: Wednesday, 30 March, 2011, 16:55

Your question #151072 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/151072

Andrew Hayzen requested for more information:
Hi David

One of my friends experienced the same thing before.

What he ended up doing was running update manager in terminal. Run the
two commands below to do this:

sudo apt-get update
sudo apt-get upgrade

Once he updated to Ubuntu 10.10 this issue seems to go away. We think it
may have been a mixture of a slow machine and corrupt databases.

Please tell me if that works?

Also what is the specification of your machine and what is it doing when
it stops?

Hope that helps.

Andy

Please note that Ubuntu 11.04 is unstable and has not been officially
released.

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+question/151072

You received this question notification because you are a direct
subscriber of the question.

David (david10165) said : #4

Andy

Thank you.  Use of terminal successful but it still begs the question Why did Update Manager Freeze the machine? Is there a bug in the code or is it an unusual occurrence.  If it happens regularly after release then it is a potentially serious problem.
Anyway thank you again and hopefully the update may have solved the problem

No idea dude, it's all I use ;)

Andrew Hayzen (ahayzen) said : #6

Hi David

You could try running update manager in terminal and see if there are any errors posted there.

@actionparsnip
Surely a person like you (loads of karma!!!) cannot dismiss a problem like this by saying 'No idea dude, it's all I use ;)' and reporting that as an answer. Because if this is an issue then it could affect new users trying to use Ubuntu as it would ruin their experience.

Also as I have seen this issue myself on another machine so there must be a reason for it doing this. Furthermore most new users aren't going to expect to be typing commands into terminal just to update.

I know that it is in natty so not a official release yet. But surely, if this issue persists, then this should be investigated further?

Andy

P.S. I not trying to start an argument, I just think that if this an issue then it needs to be solved rather than dismissed and the user using terminal :).

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