Unable to access “New Volume”

Asked by Aneesh

Error mounting /dev/sda5 at /media/aneeshkr/New Volume: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,fmask=0177" "/dev/sda5" "/media/aneeshkr/New Volume"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0).
Metadata kept in Windows cache, refused to mount.
Failed to mount '/dev/sda5': Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the 'ro' mount option.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: udisks2 2.1.3-1
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic
Uname: Linux 3.13.0-29-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: Unity
Date: Wed Jun 25 06:12:27 2014
InstallationDate: Installed on 2014-04-28 (57 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: System manufacturer System Product Name
 PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=6b80dfa6-070b-4b5b-bc51-b2438db39e0d ro quiet splash vt.handoff=7
SourcePackage: udisks2
Symptom: storage
Title: Internal hard disk partition cannot be mounted manually
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/03/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0502
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5KPL-AM/PS
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.0x
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0502:bd03/03/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5KPL-AM/PS:rvrx.0x:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

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This question was originally filed as bug #1334065.

Revision history for this message
Daniel Letzeisen (dtl131) said :

Not a bug. User needs help checking NTFS volume.

Revision history for this message
Daniel Letzeisen (dtl131) said :

This could be your problem:

ntfsfix can also fix basic errors, but if you have access to Windows, that is the preferred method to clean the volume. http://manpages.ubuntu.com/manpages/saucy/man8/ntfsfix.8.html

Revision history for this message
actionparsnip (andrew-woodhead666) said :

Is the NTFS partition you are trying to mount USB based?
If so, when you are done with the storage and want to unplug it, do you use the safe remove feature in the OS before physically unplugging it or do you just pull the USB cable from the port?


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