Loging in on Ubuntu One

Asked by Margaret Mackintosh on 2012-11-29

Hi,

I have been trying to logon Ubuntu One. I thought my password for Launchpad was the one I also used for Ubuntu One. But, keeps telling me there is a ERROR. So I am unable to login on Ubuntu One. Just now I Googled 'Launchpad' and clicked Answers and was told I could not login on it either. So I got up one of the emails I received from people on Lauchpad and am able to write this. Hope I can also send it. I wanted to use Ubuntu One to back up my files but cannot even log on. So any suggestions?

Each time I try to logon Ubuntu One I get this message:

"Error downloading https://one.ubuntu.com/oauth/sso-finished-so-get-token".. Email address and password works fine with Launchpad. So what is going on? Can it be fixed?

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu ubuntuone-client Edit question
Assignee:
Selene ToyKeeper Edit question
Solved by:
Margaret Mackintosh
Solved:
2012-12-02
Last query:
2012-12-02
Last reply:
2012-11-29

This question was originally filed as bug #1084494.

Julien Funk (jaboing) said : #1

Handing this over to Support, sounds like an account related issue, hopefully someone can help get this working.

Michał Karnicki (karni) said : #2

This either may have been an intermittent issue, or may have been caused by a timeout/slow connection. Just giving a hint of support here - please consider visiting http://one.ubuntu.com/account and make sure the list of authorized tokens at the bottom of the page is not too long (in other words, delete the tokens you consider not used, if the list has more than a few items).

Hi Michal,

I am not sure what you mean by "tokens". I did click on the link below and got into my account on Ubuntu One. I did see there are 3 of the same "devices" listed. One in 2011 and 2 in 2012, which if I am right is my back up files. I have no clue how to get to them or if I should delete any. I will try to see what is at the bottom of the page again.

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #215585]: Loging in on Ubuntu One
> Date: Fri, 30 Nov 2012 16:50:59 +0000
>
> Your question #215585 on ubuntuone-client in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/ubuntuone-client/+question/215585
>
> Michał Karnicki posted a new comment:
> This either may have been an intermittent issue, or may have been caused
> by a timeout/slow connection. Just giving a hint of support here -
> please consider visiting http://one.ubuntu.com/account and make sure the
> list of authorized tokens at the bottom of the page is not too long (in
> other words, delete the tokens you consider not used, if the list has
> more than a few items).
>
> --
> You received this question notification because you asked the question.

Hi,

I did as you suggested. I did get into my account using the link below. I updated my email address and password but could not remove the old email address. Said I was updated successfully. Then I got Ubuntu One up, put in email address and password but still cannot get loged on. Came up again with the message:

"Error downloading https://one.ubuntu.com/oauth/sso-finished-so-get-token"

I found out what was meant by "token" and deleted the 2 older ones, so now there is only one.

Margaret

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #215585]: Loging in on Ubuntu One
> Date: Fri, 30 Nov 2012 16:50:59 +0000
>
> Your question #215585 on ubuntuone-client in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/ubuntuone-client/+question/215585
>
> Michał Karnicki posted a new comment:
> This either may have been an intermittent issue, or may have been caused
> by a timeout/slow connection. Just giving a hint of support here -
> please consider visiting http://one.ubuntu.com/account and make sure the
> list of authorized tokens at the bottom of the page is not too long (in
> other words, delete the tokens you consider not used, if the list has
> more than a few items).
>
> --
> You received this question notification because you asked the question.

I still cannot get loged in with Ubuntu One so I guess I just will not use it. Whoever programs for it needs to fix that problem.

I want to thank everyone who tried and did help me with this issue. With the help from Joshua, a Ubuntu One technician I was able to get logged on to Ubuntu One and now I am able to back up all my files. Thank you people so much.

Margaret