Ubuntu
ubuntuone-client package

ubuntuone client doesn't start - dbus error?

Asked by Tamás Unyatinszki

Hi

When trying to start up the ubuntuone client app in 12.04.1 it dies with the following error message in the syncdaemon-exceptions.log file:

2012-10-27 00:24:01,330 - twisted - ERROR - Unhandled error in Deferred:
2012-10-27 00:24:01,341 - twisted - ERROR - Unhandled Error
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1181, in unwindGenerator
    return _inlineCallbacks(None, gen, Deferred())
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1039, in _inlineCallbacks
    result = g.send(result)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-client/ubuntuone/syncdaemon/main.py", line 285, in quit
    yield self.shutdown(with_restart)
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1181, in unwindGenerator
    return _inlineCallbacks(None, gen, Deferred())
--- <exception caught here> ---
  File "/usr/lib/python2.7/dist-packages/twisted/internet/defer.py", line 1039, in _inlineCallbacks
    result = g.send(result)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-client/ubuntuone/syncdaemon/main.py", line 235, in shutdown
    self.external.shutdown(with_restart)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-client/ubuntuone/logger.py", line 283, in inner
    res = f(*args, **kwargs)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-client/ubuntuone/syncdaemon/interaction_interfaces.py", line 1222, in shutdown
    self.interface.shutdown(with_restart=with_restart)
  File "/usr/lib/python2.7/dist-packages/ubuntuone-client/ubuntuone/platform/linux/dbus_interface.py", line 875, in shutdown
    self.bus.release_name(self.busName.get_name())
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 320, in release_name
    's', (name,))
  File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 651, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.NoReply: Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.

i was able to start it up for the first time (it did synchronize my files from the cloud) but not since then. Based on ps the syncdaemon seems to be running even after producing the above log output - not sure if it is working properly thougth.

Thank you in advance.

Tamas

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N1ck 7h0m4d4k15
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N1ck 7h0m4d4k15 (nicktux) said : 		#1

Try to look in

~$ .cache/ubuntuone/logs/

and see at syncdaemon.log for further details.

Do you have any firewall installed that could blocked the ubuntuone ?

Thanks

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actionparsnip (andrew-woodhead666) said : 		#2

Can you give the output of:

lsb_release -a; uname -a; dpkg -l | grep ubuntuone

Thanks

Revision history for this message
Tamás Unyatinszki (unyatinszkitamas) said : 		#3

hi actionparsnip the output of lsb_release -a; uname -a; dpkg -l | grep ubuntuone is:

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.1 LTS
Release: 12.04
Codename: precise
Linux home 3.2.0-32-generic-pae #51-Ubuntu SMP Wed Sep 26 21:54:23 UTC 2012 i686 i686 i386 GNU/Linux
ii gir1.2-ubuntuoneui-3.0 3.0.1-0ubuntu1 Ubuntu One widget library
ii libubuntuoneui-3.0-1 3.0.1-0ubuntu1 Ubuntu One widget library
ii python-ubuntuone-client 3.0.2-0ubuntu1 Ubuntu One client Python libraries
ii python-ubuntuone-control-panel 3.0.1-0ubuntu1 Ubuntu One Control Panel - Python Libraries
ii python-ubuntuone-storageprotocol 3.0.2-0ubuntu1 Python library for Ubuntu One file storage and sharing service
ii rhythmbox-ubuntuone 3.0.0-0ubuntu1 Ubuntu One Rhythmbox plugin
ii ubuntuone-client 3.0.2-0ubuntu1 Ubuntu One client
ii ubuntuone-client-gnome 3.0.1-0ubuntu1 Ubuntu One client GNOME integration
ii ubuntuone-control-panel 3.0.1-0ubuntu1 Ubuntu One Control Panel
ii ubuntuone-control-panel-common 3.0.1-0ubuntu1 Ubuntu One Control Panel - Common frontend files
ii ubuntuone-control-panel-qt 3.0.1-0ubuntu1 Ubuntu One Control Panel - Qt frontend
ii ubuntuone-couch 0.3.0-0ubuntu4 Ubuntu One CouchDB
ii ubuntuone-installer 3.0.2-0ubuntu1.1 Ubuntu One Installer

NikTh: file sync itself seems to be working, i only can't start up the client app to manage which folder to synchronize so i doubt if this is a firefall issue.

Revision history for this message
N1ck 7h0m4d4k15 (nicktux) said : 		#4

On 10/27/2012 07:31 PM, Tamás Unyatinszki wrote:
>
> NikTh: file sync itself seems to be working, i only can't start up the
> client app to manage which folder to synchronize so i doubt if this is a
> firefall issue.
>

Then maybe a re-installation solve the problem.

~$ sudo apt-get install --reinstall ubuntuone-client

Thanks

Revision history for this message
Tamás Unyatinszki (unyatinszkitamas) said : 		#5

Just tried re-installing - still the same issue persist. The client app doesn't start

Also just tried that file sync itself works fine: after adding a file through the web interface it appeared locally also deleting worked fine. But the usual info popup saying that ubuntuone is doing something didn't appear for any of the actions. So it looks like the GUI integration bit is not working for me.

Revision history for this message
Best N1ck 7h0m4d4k15 (nicktux) said : 		#6

On 10/27/2012 07:56 PM, Tamás Unyatinszki wrote:
> Question #212460 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/212460
>
> Status: Answered => Open
>
> Tamás Unyatinszki is still having a problem:
> Just tried re-installing - still the same issue persist. The client app
> doesn't start
>
> Also just tried that file sync itself works fine: after adding a file
> through the web interface it appeared locally also deleting worked fine.
> But the usual info popup saying that ubuntuone is doing something didn't
> appear for any of the actions. So it looks like the GUI integration bit
> is not working for me.
>
 Hmmm...

maybe a problem with seahorse ?

Open it from terminal

~$ seahorse

and see if any password for ubuntuone exists.

Thanks

Revision history for this message
Tamás Unyatinszki (unyatinszkitamas) said : 		#7

Thank you for your help both, this could have been related to password as you suggested above. What i did now is i removed the machine from ubuntu one on the website and deleted all my config folders locally. After this with a clean setup it seems to be working - hope it won't go bad again...

Revision history for this message
Tamás Unyatinszki (unyatinszkitamas) said : 		#8

Thanks NikTh, that solved my question.