U1 account change

Asked by pns@imperica.com on 2012-07-29

I have received an email indicating a change to my account:

Hello,

You have just changed your account subscription. Upgrades will take effect immediately.

You’re now subscribed to:
  - Ubuntu One Free (5 GB)

(...)

I have previously purchased the 20GB package so am rather concerned and confused as to this notification. Can someone look into it please? Thanks.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu ubuntuone-client Edit question
Assignee:
No assignee Edit question
Solved by:
Joshua Hoover
Solved:
2012-07-30
Last query:
2012-07-30
Last reply:
2012-07-30
José Antonio Rey (jose) said : #1

Can you please verify your suscription has not ended?

pns@imperica.com (pns) said : #2

Verified - subscription doesn't end until 2013 and there are no dates in the billing history which correlate to a date last week.

I've checked via the U1 client and online and both still state that I have 25gb (ie 5gb free + 20gb pack) so everything still seems to be there...

Best Joshua Hoover (joshuahoover) said : #3

Please contact Ubuntu One support directly and we'll get this straightened out for you: https://one.ubuntu.com/help/contact

pns@imperica.com (pns) said : #4

Thanks Joshua - done.

pns@imperica.com (pns) said : #5

Thanks Joshua Hoover, that solved my question.