software center not working

Asked by Soumitra Roy

unable to open/download any software from ubuntu software store though i have a high speed net connection.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-release-upgrader-core 1:16.04.16
ProcVersionSignature: Ubuntu 4.4.0-43.63-generic 4.4.21
Uname: Linux 4.4.0-43-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Tue Oct 18 13:01:09 2016
InstallationDate: Installed on 2016-10-17 (0 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
Symptom: release-upgrade
UpgradeStatus: No upgrade log present (probably fresh install)

Question information

Language:
English Edit question
Status:
Expired
For:
Ubuntu ubuntu-release-upgrader Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:

This question was originally filed as bug #1634387.

Revision history for this message
Brian Murray (brian-murray) said :
#1

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. You can also find help posting your problem in the support forum of your local Ubuntu's community http://loco.ubuntu.com/ or asking at http://askubuntu.com. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#2

If you run:

sudo apt-get update
sudo apt-get upgrade

What is the full output please?

Thanks

Revision history for this message
Soumitra Roy (rsoumitra1990+) said :
#3

 sudo apt-get update
[sudo] password for soumitra:
Get:1 http://security.ubuntu.com/ubuntu xenial-security InRelease [94.5 kB]
Hit:2 http://ca.archive.ubuntu.com/ubuntu xenial InRelease
Hit:3 http://ppa.launchpad.net/linrunner/tlp/ubuntu xenial InRelease
Get:4 http://ca.archive.ubuntu.com/ubuntu xenial-updates InRelease [95.7 kB]
Hit:5 http://ca.archive.ubuntu.com/ubuntu xenial-backports InRelease
Get:6 http://ca.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages [408 kB]
Get:7 http://ca.archive.ubuntu.com/ubuntu xenial-updates/main i386 Packages [403 kB]
Get:8 http://ca.archive.ubuntu.com/ubuntu xenial-updates/universe amd64 Packages [345 kB]
Get:9 http://ca.archive.ubuntu.com/ubuntu xenial-updates/universe i386 Packages [341 kB]
Get:10 http://ca.archive.ubuntu.com/ubuntu xenial-updates/universe Translation-en [123 kB]
Fetched 1,811 kB in 1min 22s (22.0 kB/s)
Reading package lists... Done

      From: actionparsnip <email address hidden>
 To: <email address hidden>
 Sent: Tuesday, 18 October 2016 4:04 PM
 Subject: Re: [Question #403144]: software center not working

Your question #403144 on ubuntu-release-upgrader in Ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/403144

    Status: Open => Needs information

actionparsnip requested more information:
If you run:

sudo apt-get update
sudo apt-get upgrade

What is the full output please?

Thanks

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/403144

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Revision history for this message
Soumitra Roy (rsoumitra1990+) said :
#4

~$ sudo apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages will be upgraded:
  distro-info-data
1 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 4,006 B of archives.
After this operation, 0 B of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://ca.archive.ubuntu.com/ubuntu xenial-updates/main amd64 distro-info-data all 0.28ubuntu0.2 [4,006 B]
Fetched 4,006 B in 1s (2,129 B/s)
(Reading database ... 211074 files and directories currently installed.)
Preparing to unpack .../distro-info-data_0.28ubuntu0.2_all.deb ...
Unpacking distro-info-data (0.28ubuntu0.2) over (0.28ubuntu0.1) ...
Setting up distro-info-data (0.28ubuntu0.2) ...

      From: actionparsnip <email address hidden>
 To: <email address hidden>
 Sent: Tuesday, 18 October 2016 4:04 PM
 Subject: Re: [Question #403144]: software center not working

Your question #403144 on ubuntu-release-upgrader in Ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/403144

    Status: Open => Needs information

actionparsnip requested more information:
If you run:

sudo apt-get update
sudo apt-get upgrade

What is the full output please?

Thanks

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/403144

You received this question notification because you asked the question.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#5

If you run:

sudo apt-get install gksudo
gksudo software-center

Does it run OK?

Revision history for this message
Soumitra Roy (rsoumitra1990+) said :
#6

~$ sudo apt-get install gksudo
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Unable to locate package gksudo
soumitra@soumitra-NE56R:~$ gksudo software-center
The program 'gksudo' is currently not installed. You can install it by typing:
sudo apt install gksu

      From: actionparsnip <email address hidden>
 To: <email address hidden>
 Sent: Tuesday, 18 October 2016 8:17 PM
 Subject: Re: [Question #403144]: software center not working

Your question #403144 on ubuntu-release-upgrader in Ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/403144

    Status: Open => Needs information

actionparsnip requested more information:
If you run:

sudo apt-get install gksudo
gksudo software-center

Does it run OK?

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/403144

You received this question notification because you asked the question.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#7

sudo apt install gksu
gksudo software-center

Revision history for this message
Soumitra Roy (rsoumitra1990+) said :
#8

yes...it's opening from that terminal code...lets see what happend after a restart of the system...

      From: actionparsnip <email address hidden>
 To: <email address hidden>
 Sent: Tuesday, 18 October 2016 8:27 PM
 Subject: Re: [Question #403144]: software center not working

Your question #403144 on ubuntu-release-upgrader in Ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/403144

    Status: Open => Answered

actionparsnip proposed the following answer:
sudo apt install gksu
gksudo software-center

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/403144/+confirm?answer_id=6

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/403144

You received this question notification because you asked the question.

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#9

If the issue is still not solved, please send us the full Terminal output of the following commands:

sudo rm /usr/lib/python*/dist-packages/__pycache__/*pyc

sudo apt-get install --reinstall python3-gi

sudo apt-get purge software-center

rm -rf ~/.cache/software-center

rm -rf ~/.config/software-center

rm -rf ~/.cache/update-manager-core

sudo rm /var/lib/apt-xapian-index/cataloged_times.p

sudo rm /var/lib/apt-xapian-index/values

sudo update-apt-xapian-index --verbose --force

sudo update-apt-xapian-index --force

sudo apt-get update

sudo apt-get dist-upgrade

sudo apt-get install software-center

sudo dpkg-reconfigure software-center --force

sudo update-software-center

sudo apt-get install --reinstall software-center

Revision history for this message
Launchpad Janitor (janitor) said :
#10

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.