cant install update

Asked by ross

i can not download to 15 because i crashed the computer in the middle of the last update,,,also mouse will not stop left clicking i cant find the adjustment in settings it may be in the handicap setting but i cant find

ProblemType: Bug
DistroRelease: Zorin OS 10
Package: ubuntu-release-upgrader-core 1:15.04.14.1 [origin: unknown]
ProcVersionSignature: Ubuntu 3.19.0-30.33-generic 3.19.8-ckt6
Uname: Linux 3.19.0-30-generic x86_64
ApportVersion: 2.17.2-0ubuntu1.4
Architecture: amd64
CrashDB: ubuntu
Date: Mon Feb 8 00:59:41 2016
InstallationDate: Installed on 2015-07-31 (191 days ago)
InstallationMedia: Zorin 9 trusty - Release amd64 (20140729)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to vivid on 2016-02-08 (0 days ago)
VarLogDistupgradeAptlog:
 Log time: 2016-02-08 00:58:53.824264
 Log time: 2016-02-08 00:59:05.264506
 Log time: 2016-02-08 00:59:26.336617
 Log time: 2016-02-08 00:59:47.504678
VarLogDistupgradeTermlog:

Question information

Language:
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Status:
Expired
For:
Ubuntu ubuntu-release-upgrader Edit question
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Last query:
Last reply:

This question was originally filed as bug #1542999.

Revision history for this message
Brian Murray (brian-murray) said :
#1

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We appreciate the difficulties you are facing, but it would make more sense to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs#When%20not%20to%20file%20a%20bug.

Revision history for this message
Manfred Hampl (m-hampl) said :
#2

From your output:
DistroRelease: Zorin OS 10
WARNING:oneconf.distributor:invalid distro: 'Zorin'

The "Ubuntu-based" operating systems (like Zorin) are not supported in the Launchpad Ubuntu area.
I suggest that you try Zorin's own support, e.g. http://zoringroup.com/forum/viewforum.php?f=3

Revision history for this message
ross (russandsmokers) said :
#3

ty manfred ive actually had some luck doing this unpluging my laptop during
update haha but yeh im missing alot still ill try the official url ty have
great day

On Tue, Feb 9, 2016 at 7:31 AM, Manfred Hampl <
<email address hidden>> wrote:

> Your question #284836 on ubuntu-release-upgrader in Ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/284836
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> >From your output:
> DistroRelease: Zorin OS 10
> WARNING:oneconf.distributor:invalid distro: 'Zorin'
>
> The "Ubuntu-based" operating systems (like Zorin) are not supported in the
> Launchpad Ubuntu area.
> I suggest that you try Zorin's own support, e.g.
> http://zoringroup.com/forum/viewforum.php?f=3
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/284836/+confirm?answer_id=1
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
>
> https://answers.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+question/284836
>
> You received this question notification because you asked the question.
>

Revision history for this message
Launchpad Janitor (janitor) said :
#4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.