attempted to perform a release update from 13.04 to 13.10

Asked by John Wiggins

I do not know how to upgrade; there wasn't really any good information given to me as to why the upgrade failed.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: ubuntu-release-upgrader-core 1:0.192.13
ProcVersionSignature: Ubuntu 3.8.0-33.48-generic
Uname: Linux 3.8.0-33-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
CrashDB: ubuntu
Date: Mon Nov 25 23:08:19 2013
InstallationDate: Installed on 2012-10-18 (403 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MarkForUpload: True
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: Upgraded to raring on 2013-11-25 (0 days ago)

Question information

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Ubuntu ubuntu-release-upgrader Edit question
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Solved by:
Manfred Hampl
Last query:
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N1ck 7h0m4d4k15 (nicktux) said :

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at if you are uncertain if they are bugs. You can also find help with your problem in the support forum of your local Ubuntu community or asking at or For help on reporting bugs, see

Please read some answers here on how to upgrade effectively and with less problems

Best Regards

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actionparsnip (andrew-woodhead666) said :

sudo do-release-upgrade


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Best Manfred Hampl (m-hampl) said :

From your log files:
ERROR Dist-upgrade failed: 'E:Unable to correct problems, you have held broken packages.'

First step is to make sure that your system is up-to-date and consistent with your current release.
What is the output of

sudo dpkg --audit
sudo apt-get update
sudo apt-get upgrade

Only if that does not produce any warning or error message, you should start the release upgrade with
sudo do-release-upgrade

If the release-upgrade fails although your current system is clean, then you might have an unexpected selection of packages installed with dependencies that the conflict resolver is unable to handle. In that case you must try deinstalling some packages that cause problems. Looking at your log at it seems to me that removing xserver-xorg-video-all could help.

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John Wiggins (jcwiggi) said :

After removing the xserver-xorg-video-all everything is working great now; thanks!

Revision history for this message
Manfred Hampl (m-hampl) said :

You might re-install xserver-xorg-video-all after upgrading, that should not do any difference, but sets your system back to be more 'standard'.