Ubuntu
ubiquity package

cannot use CD-ROM nor DVD-ROM

Asked by Edmond Condillac

I upgraded to Trusty Tahr (14.04 LTS). Now I cannot get the CD-ROM nor DVD-ROM drives seen. Hence cannot use the drives for play back nor copying or burning .iso files to RW disks.
edmond@edmond-Dimension-2400:~$ sudo lshw -C disk
[sudo] password for edmond:
  *-disk
       description: ATA Disk
       product: Maxtor 6E040L0
       vendor: Maxtor
       physical id: 0.0.0
       bus info: scsi@0:0.0.0
       logical name: /dev/sda
       version: NAR6
       serial: E1M7PC4E
       size: 38GiB (41GB)
       capabilities: partitioned partitioned:dos
       configuration: ansiversion=5 sectorsize=512 signature=00019570
edmond@edmond-Dimension-2400:~$ uname -a
Linux edmond-Dimension-2400 3.13.0-30-generic #54-Ubuntu SMP Mon Jun 9 22:47:59 UTC 2014 i686 i686 i686 GNU/Linux
edmond@edmond-Dimension-2400:~$

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Edmond Condillac
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actionparsnip (andrew-woodhead666) said : 		#1

What did you upgrade from?
Is it a clean install or an online upgrade?
Does the drive show in BIOS?
How does the drive connect to the system?

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Edmond Condillac (econ22) said : 		#2

Precise Pangolin was upgraded from the terminal using sudo apt-get upgrade command. The CD-Rom drive shows as the Secondary M aster Drive The Secondary Slave Drive is an Unknown Device. In Drive Configuration menu in BIOS it shows: IDE Drive UDMA On.

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actionparsnip (andrew-woodhead666) said : 		#3

If possible, check the jumper on the back of the drives are not set to cableselect. This can cause issues in Linux. If you are not comfortable with the inside of computers I don't suggest you explore this option. If you are then also check connections are solid

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Edmond Condillac (econ22) said : 		#4

Thanks this solved my query.

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #251108]: cannot use CD-ROM nor DVD-ROM
> Date: Thu, 3 Jul 2014 06:56:44 +0000
>
> Your question #251108 on ubiquity in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/ubiquity/+question/251108
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> If possible, check the jumper on the back of the drives are not set to
> cableselect. This can cause issues in Linux. If you are not comfortable
> with the inside of computers I don't suggest you explore this option. If
> you are then also check connections are solid
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+source/ubiquity/+question/251108/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/ubiquity/+question/251108
>
> You received this question notification because you asked the question.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#5

What was the fix?
Please mark as solved

Thanks

Revision history for this message
Edmond Condillac (econ22) said : 		#6

The CD-ROM had to be set to slave.