Ubuntu
ubiquity package

Ubiquity cannot see hard disk and partitions

Asked by iru

Gentlefolk,

I have a Toshiba Satelite U840W. It has a 32G SSD and a 500G HDD. Runs win7.

From a USB stick I have attempted to install Ubuntu 12 and Mint 14.

Both Ubuntu and Mint load correctly and with a file manager and GParted I can see the 500HD and its partitions and directories. fdisk -l shows the 500G drive and partitions.
Cannot see the SSD.

If I attempt to install Linux into the "Linux" partition (visible as mounted on the desktop) I get to the "installation type" forms.

The first says "computer has no detected operating systems" and gives a choice of "erase" or "something else".

Select something else and on the next "installation type" form I see only the USB device /dev/sdc.

No SSD or HDD.

It would appear that ubiquity does not see the SSD or the HDD.

Is there any diagnostics/logs/whatever that I can enable to get some information on what the problem may be?

I have read most of the related launchpad answers and chased around various forums all to no avail.

Assistance required, Ian.

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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

I suggest you upgrade ubiquity and gparted in the live session before running the installer. Also run an fsck on the partition to ensure data integrity

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iru (uptons) said : 		#2

Thanks for the response.

I have done the following:

1. Updated the BIOS, no change.

2. Updated ubiquity, no change, dont even see the HDD.

3. Used ubiquity with the debug option, raised a probem with the developers (all logs/etc attached).

No I wait, Ian

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actionparsnip (andrew-woodhead666) said : 		#3

If the drive is SATA based try setting IDE compatibility mode in the BIOS.

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iru (uptons) said : 		#4

Andrew,

Drive is Sata but I can nothing like and Sata/IDE capability in the BIOS.

I have had a response from mthe ubiquity developers, they have requested more information which I have supplied.

Ian

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