Keyboard Stops working During Install

Asked by William Spencer

I Am trying to Install V11.04 onto my Desktop Pc. (AMD 64 processor running Windows 7 64 bit). In middle of installing Ubuntu after reboot keyboard & mouse not recognized, cannot complete the installation. I am stuck at the reboot point where it is asking me to select Windows or Ubuntu. I cannot select ubuntu to finish the install. After timeout it starts up Windows. Have tried to install Ubuntu twice. same problem.
Keyboard is functional in first part of install. Allows me to enter password etc.

Help!!!!

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actionparsnip
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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

If you set your USB to legacy mode is it ok?

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William Spencer (wgspencerjr) said :
#2

Sorry, I am a computer novice. How do I set my USB to Legacy mode???? I am using Windows 7, 64 bit Home Premium

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actionparsnip (andrew-woodhead666) said :
#3

Its a BIOS option

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William Spencer (wgspencerjr) said :
#4

I entered Bios at start up and cannot find a "Legacy" option listed under any tab ???? I'm wondering if I need to download and install the 64 bit version of Ubuntu. At any rate I am still stuck in the middle of trying to install Ubuntu as described initially..

Thanks for the bios suggestion though!

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Eliah Kagan (degeneracypressure) said :
#5

(1) You might see if there is a BIOS update you can apply--this might be a BIOS issue that has been fixed. (The BIOS update, if it fixes this, would most likely fix it without you having to change any settings; it's possible, though considerably less likely, that the BIOS update would make a legacy mode setting available in the configuration.) Are there updates for your BIOS? Assuming they are stable updates (not beta or release candidate), it should be pretty safe to apply them.

(2) If that doesn't help, then you might try installing the 64-bit version of Ubuntu. There is no particular reason to think it would help (the 32-bit version should work fine on 64-bit systems), but there is very rarely any reason why the 32-bit version is preferable to the 64-bit version on a 64-bit machine, and it's possible that whatever is causing the problem differs between the two versions.

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William Spencer (wgspencerjr) said :
#6

Thanks for the tip!
I ran HP Update which is supposed to check for Bios updates. It told me there were no updates available for my PC. I checked my bios info which is Phoenix Technologies Version 5.58 dated March 16, 2010. I will go to HP's support page and manually see if there is an updated available.
???
Seems strange to me if the bios were the problem, why does my keyboard & mouse work OK in the first part of the Ubuntu install where it is asking you to enter a password etc.

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#7

"Seems strange to me if the bios were the problem, why does my keyboard & mouse work OK in the first part of the Ubuntu install where it is asking you to enter a password etc."

Keyboard input is, I believe, handled differently when Ubuntu is actually running from when it is on the boot
menu.

It sounds like you installed Ubuntu inside Windows using the Wubi installer. Is that the case?

Revision history for this message
William Spencer (wgspencerjr) said :
#8

Eliah

Yes I am using the Wubi installer. I first installed Ubuntu without difficulty on my backup PC which is an HP laptop (32 bit) running Windows Vista home premium. I was impressed and wanted to install it om my main PC which is a Compaq (HP) Windows 7 Home Premium SP 1 (64 bit). I wanted to learn Ubuntu and leave Windows forever.

In Install Step 1 (Desktop Win 7 PC) my keyboard & mouse worked fine and I entered a Ubuntu password and the install ran a few minutes until the 1st reboot. After this reboot, my mouse & keyboard were no longer functioning. The screen came up where I needed to select Windows or Ubuntu but I could not cursor down to select Ubuntu. After timeout, it started up in Windows. I uninstalled and reinstalled Ubuntu with the same results.

HP Update says no updates are available for this PC and diagnostics passes all tests.

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#9

When you install Ubuntu with Wubi, Ubuntu exists in a rewritable disk image stored on your Windows drive, and the Windows boot loader's configuration is edited to add Ubuntu as a boot option. Thus, the boot menu is actually the Windows boot menu, so this is probably a Windows issue.

Nonetheless, perhaps people more experienced with Wubi have seen this before and know of a solution. I am marking this question as being about Wubi, so that people who know about that will be likely to see and and respond if they have useful information.

Wubi is good for testing out Ubuntu (if running from the live CD is insufficient), and for a secondary OS on a machine that mainly runs Windows. Most Ubuntu users are probably better off installing Ubuntu in the normal way instead, in its own partition alongside (rather than in a disk image inside) the existing Windows system. You can do this by booting from the installation CD/DVD or USB flash drive and indicating that you want Ubuntu installed alongside your existing operating system(s) (*not* using the whole disk). Your Windows partition will be automatically shrunk down if necessary, to make room for Ubuntu's partitions. If you set up Ubuntu this way, then the Windows boot loader will no longer be interactive (and will no longer need to be), as Ubuntu's boot loader, GRUB2, will give you the choice between Ubuntu and Windows. There is no strong reason to think that this problem would persist in GRUB2 (though, since we don't know its cause, we don't know that it wouldn't affect grub2 as well). If you choose to install Ubuntu in this way, you should remove Wubi in Add/Remove Programs first (you don't actually have to, but having both a normally installed Ubuntu system and a Wubi system introduces unnecessary complexity that should be avoided unless there is some benefit).

Revision history for this message
William Spencer (wgspencerjr) said :
#10

Eliah
Thanks for replying. I am digesting your last comment and I think I get it. So forget about using wubi and install Ubuntu in it's own partition. Being new at this I have a few questions. Can I do this by copying my V11.04 32 bit install file to a flash drive? Do I double click it to execute is as normal? Will it create the partitions on its own or do I have to do that before hand manually?
If so how large does the partition have to be? (I've never done this before)
Lastly, would I be better off to download & install the 64 bit version (rather than the 32 bit version) of Ubuntu since I have a 64 bit AMD machine?
Thanks

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#11

"I am digesting your last comment and I think I get it. So forget about using wubi and install Ubuntu in it's own partition."

It depends on your needs. Your needs might be best served by using Wubi. Most Ubuntu users who also run Windows (and all Ubuntu users who don't run Windows) are probably better served by installing Ubuntu in the standard way (side-by-side with Windows--if Windows is installed--rather than inside Windows) than by using Wubi.

I marked this as Wubi and left in open so that you could receive help with the problem from people who are highly knowledgeable about Wubi. If you do end up installing a normal (non-Wubi) Ubuntu system instead, then we can change the question from being about Wubi to being about ubiquity in Ubuntu. (Ubiquity is the name of Ubuntu's graphical installer, which runs off a CD/DVD or specially created USB flash drive.)

"Can I do this by copying my V11.04 32 bit install file to a flash drive?"

No, you have to write the .iso image file to the USB flash drive using a program like Universal USB Installer. Copying the .iso file to the USB flash drive will not make it possible to install, and neither will extracting its contents and copying those folders and files to the USB flash drive. Similarly, you cannot make a bootable CD/DVD by mastering a CD containing the .iso image file as a file on the disc, and you also cannot make a bootable CD/DVD by extracting the contents of the .iso file and burning a disc made just from those extracted files and folders.

"Do I double click it to execute is as normal? "

I don't understand the question. But if you're asking if you can install Ubuntu in the usual way, alongside Windows, the same way you installed Wubi, then the answer is no. After you write the .iso image to the USB flash drive or burn it to a CD or DVD, you must reboot (or shut down and start up) your computer. Depending on the way your computer is configured, it might or might not automatically boot from the USB flash drive or the CD/DVD. On most computers, you have to tell it to boot from external or optical media. You can do this by bringing up a one-time boot menu, or by bringing up the BIOS Setup and changing the boot order. (Different computers have different keys you can press to bring up these things--what key to press should be shown on the screen, typically at the bottom center, top center, or one of the corners, immediately after you turn on your computer).

"Will it create the partitions on its own or do I have to do that before hand manually?"

After you boot the computer from the USB flash drive or CD/DVD, you will be given the option to Try or Install Ubuntu. Since you don't really know yet if Ubuntu is going to work on your computer, you should Try it first. Once you've verified that it seems to work OK, you can then run the installer from the desktop. After you begin installing, you will be prompted with a number of choices. You can manually (re)partition your drive if you want, but you do not have to do that and most users are best served by using one of Ubuntu's automatic partitioning schemes. In your case, you should select to install Ubuntu *alongside* your existing (Windows) operating system, which will, if necessary, shrink down your Windows partition to make room for Ubuntu's partitions. You should *not* select to use the whole disk, as that will erase your Windows system.

It's a good idea to make sure that your backups of all your important files are current before doing this, because (1) you might make a mistake and accidentally destroy your Windows system, and (2) though unlikely, it's possible that the installer will have a problem and produce data loss (for example, if there were a power failure while it is in the middle of shrinking down your Windows partition, that would be very bad for the data on your Windows partition).

"Lastly, would I be better off to download & install the 64 bit version (rather than the 32 bit version) of Ubuntu since I have a 64 bit AMD machine?"

Either one is fine, but since your hardware supports the 64-bit version, I recommend that you use that--it may take advantage of your hardware better than the 32-bit version (depending largely on your applications and how much RAM you have). Similarly, if you decide to use Wubi, I recommend your Wubi system be a 64-bit Ubuntu system too (rather than a 32-bit Ubuntu system). Even if your Windows system is 32-bit, you can still have a Wubi Ubuntu system be 64-bit, because a Wubi system does not run while your Windows system is running; rather, it is simply stored in a rewritable disk image inside your Windows partition. No matter what installation technique you choose (of the ones discussed thus far in this thread), when Ubuntu is running, Windows is not running.

Finally, there are good instructions about how to create your installation CD/DVD/USB and install Ubuntu at http://www.ubuntu.com/download/ubuntu/download (click the options that represent what you are trying to do, and then click the relevant "Show me how" button.) There are similar instructions for Wubi at http://www.ubuntu.com/download/ubuntu/windows-installer. And if you are going to download another Ubuntu disk image, I recommend using bittorrent (http://www.ubuntu.com/download/ubuntu/alternative-download#bt).

Revision history for this message
William Spencer (wgspencerjr) said :
#12

Eliah
Update. I uninstalled the wubi Ubuntu install and created a bootable Ubuntu V11.04 CD. Booted up PC and was able to install Ubuntu (selected install alongside Windows option). I can now run Ubuntu OK

Now I have new issues. Now When I boot up, I get a message on my monitor "1: Analog Input Cannot Display This Video Mode" This message displays for about 20 seconds and then it starts Ubuntu.
I never get asked if I want to choose Windows or Ubuntu.
How do I run Windows now???
PS I like Ubuntu but I need to get to Windows also ????

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#13

This is happening because the GRUB2 boot loader is using a video mode that is not supported by your screen and/or video card. The problem can usually be fixed by specifying a low resolution in GRUB2's configuration.

First, I recommend backing up the configuration file, in case you make a mistake while editing it. To back it up, open a Terminal window (Ctrl+Alt+T) and run the following command by pasting it into the Terminal and pressing enter:

sudo cp /etc/default/grub /etc/default/grub.old

You may be prompted for your password. If so, you won't see any placeholder characters (like *) as you type it in, but that is not a problem. Just type it in and press enter.

Then open the file in a text editor by running this command:

gksu gedit /etc/default/grub

In the text editor window that comes up, find the line that says:

#GRUB_GFXMODE=640x480

Remove the leading # character, so the line now says:

GRUB_GFXMODE=640x480

Then save the file and quit the text editor.

Now you have to apply the new configuration. To do that, run this command:

sudo update-grub

Then shut down and restart your computer, and see if the problem is fixed.

Revision history for this message
William Spencer (wgspencerjr) said :
#14

Eliah
I made the changes per your last email. Everything went exactly as you described it. Thanks. Deleting the (#) in the string fixed the problem with the ¨1: Analog Video mode....¨ message on the screen. Now I have a similar problem like the wubi installer problem that started all this.

After booting up, I now get the start up screen where it wants me to select Windows or Ubuntu. But guess what? My mouse and keyboard don´t work (again) so I cannot select Windows. It times out and stats Ubuntu. A reverse of the problem I started with when i used the wubi installer originally.

I have booted up maybe a dozen or more times since I made those changes and here is something odd. One time, and one time only, it did work and I could cursor down and select Windows. It went into a chkdisk sequence and I thought Windows was going to start, but when chkdsk finished it restarted on it´s own and I could not do that again??????? Strange Huh?

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#15

Are the arrow keys you are trying to use, to navigate up and down in the list, on the numeric keypad? If they are, have you made sure Number Lock is off?

Revision history for this message
William Spencer (wgspencerjr) said :
#16

Eliah
Thanks for the Tip. That did it. Problem solved! It works if I turn off the Num Locks. (I have the 102 key keyboard with the separate set o f4 arrow keys between the Qwerty keys and numeric keypad.) I sincerely appreciate all the time you spent helping me with this. If you are ever in my area (Virginia, USA) I'll treat you to lunch!

I do have 2 favors to ask of you.

1. I cannot for the life of me figure out how to create a Dial up Internet connection. Only setup info I have is my User ID, Password, and a dial up phone #. In Network Connections, nothing seems to ask me for that kind of info??
also:

2. I downloaded and installed 2 programs into Ubuntu (from the Ubuntu Download Center), that I like and have used for a long time in Windows. (7 zip, & Open Office.org). Problem is they do not show up listed when I click the applications button in Launcher. If I go back to the Download Center and try to download them again, they both are listed as already installed. How do I run these 2 programs????
How do I get them listed in the Applications List??

Thanks again for all your help!

PS By the way Eliah, where are you located?

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#17

"Thanks for the Tip. That did it. Problem solved!"

In that case, please mark this question as Solved. (You can do this at https://answers.launchpad.net/ubuntu/+source/grub2/+question/164783. If you mark post #15 as the one that solved your question, that will likely help other users experiencing similar problems.)

By the way, you might be able to change whether Number Lock is on or off when you first start your computer, in your BIOS Setup. Alternatively, it might be possible to configure GRUB2 to turn Number Lock off when the boot menu comes up--I'm not sure about that. You could post a new question about that (https://answers.launchpad.net/ubuntu/+source/grub2/+addquestion).

Your two other questions (about dial-up and running your installed programs) are separate topics--I recommend that you post separate questions about them, if the following answers are not sufficient. However, if you post links to new questions as comments here, then I'll make sure to subscribe to the new questions and, if no one else gets around to it first and I am able to do so, to attempt to help out with them.

1. The instructions at https://wiki.ubuntu.com/DialupModemHowto may tell you what you need to know about configuring a dial-up connection. I recommend that you try "For Ubuntu, alternative approach (using gnome-ppp)" first. If none of the methods there works, post a new question: https://answers.launchpad.net/ubuntu/+source/gnome-ppp/+addquestion

2. These packages do not show up as applications, because they are not applications.

2a. If you installed p7zip and p7zip-full, what you got was (1) some command-line tools for creating, extracting, and handling 7-zip archives (see http://manpages.ubuntu.com/manpages/natty/en/man1/7z.1.html, http://manpages.ubuntu.com/manpages/natty/en/man1/7za.1.html, http://manpages.ubuntu.com/manpages/natty/en/man1/7zr.1.html, and http://manpages.ubuntu.com/manpages/natty/en/man1/p7zip.1.html), and (2) the ability for the graphical archive handling application(s) you already had to handle 7-zip archives. So, you can now use file-roller to create and extract archives. It works the same way as other archive types like .zip, .tar, .gz, .bz2, .xz, and so forth. These packages do not provide the same program as 7-Zip on Windows. The 7-Zip graphical archive manager is only available for Windows (see p7zip's description at http://7-zip.org/download.html), but you shouldn't need it, because the p7zip and p7zip-full packages give existing graphical archive managers the ability to handle 7-zip archives. You could try to run 7-Zip for Windows in Ubuntu with Wine, but I recommend against it; it is almost always better to use programs that exist natively for Ubuntu, rather than attempt to run Windows programs on Ubuntu. If you are experiencing problems with 7-zip archives, you can start a new question about that (https://answers.launchpad.net/ubuntu/+source/p7zip/+addquestion). If you are experiencing problems with archives in general, you can start a new question about that (https://answers.launchpad.net/ubuntu/+source/file-roller/+addquestion). If, in spite of it being unnecessary, you want to try to run 7-Zip in Ubuntu using Wine and you experience problems doing so, you can start a new question about that (https://answers.launchpad.net/ubuntu/+source/wine/+addquestion).

2b. In Ubuntu 11.04 Natty Narwhal, OpenOffice.org has been replaced by LibreOffice. LibreOffice is a close fork of OpenOffice.org and, except for the logos and artwork, there are very few technical and interface differences. If you use OpenOffice.org on Windows, then you will almost certainly be satisfied with LibreOffice on Ubuntu. If you installed openoffice.org packages in the Software Center, what you installed were transitional packages for migration of OpenOffice.org to LibreOffice in an upgrade from Ubuntu 10.10 to Ubuntu 11.04. That is, in Ubuntu 11.04, openoffice.org packages provide no actual software, but merely exist to declare libreoffice packages as dependencies. That way, when the upgrade occurs, OpenOffice.org is uninstalled and LibreOffice is installed. Since these packages don't do anything, you can remove them, or leave them installed--it doesn't matter which. If you want a more thorough explanation of how transitional packages work, you can post a new question about that (https://answers.launchpad.net/ubuntu/+source/apt/+addquestion). If you are experiencing problems with LibreOffice, or you are looking into the differences between OpenOffice.org and LibreOffice and you are confused about any of them, or you are considering using OpenOffice.org instead of LibreOffice but you want to see if your reasoning for doing so makes sense, you can start a new question about that (https://answers.launchpad.net/ubuntu/+source/libreoffice/+addquestion).
        If you know you want to use OpenOffice.org rather than LibreOffice, then you can remove all LibreOffice-related packages (they're listed at https://launchpad.net/ubuntu/+source/libreoffice; the best way to remove them is probably with "Mark for complete removal" in the Synaptic Package Manager, which will also delete their global configuration files) and then install OpenOffice.org manually from http://openoffice.org. If you do that, OpenOffice.org will not be updated when you update the rest of your system, so you'll have to update it separately. That version of OpenOffice.org contains a self-updater that you can run from the Help menu (I think it's in the Help menu), which usually works. If you experience problems installing or using that version of OpenOffice.org, then you can post a new question about that (https://answers.launchpad.net/ubuntu/+source/openoffice.org/+addquestion), though depending on the problem, you might eventually be pointed toward http://user.services.openoffice.org/en/forum/.

"PS By the way Eliah, where are you located?"

Upstate New York.

Revision history for this message
William Spencer (wgspencerjr) said :
#18

Eliah
I marked my case as Solved per your last comment. I get it about Open Office and 7 Zip. I can see that Libre came out of the same shop and am content to just use it. I am 69 and have poor eyesight and certain things about open office graphics are a lot easier for me to see on my monitor. (particularly the small tabs at the bottom of the spreadsheet page when you have multiple pages). Important thing is I can open and update my Open Office docs in Libre without difficulty.

I'm digesting the info about setting up a dial up connection. Might be too involved for me. but I'll chew on it for awhile. I'll look into changing the Num Locks startup mode in bios.

Thanks to you I can now do my normal business in Windows and go to Ubuntu in my spare time to learn it. I really like it so far!!

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#19

"I am 69 and have poor eyesight and certain things about open office graphics are a lot easier for me to see on my monitor."

Are you saying that LibreOffice's interface in Ubuntu is harder for you to use than OpenOffice.org's interface in Windows?

If so, that is worth exploring. That should not be happening. LibreOffice should be as accessible as OpenOffice.org. If it cannot be fixed easily, a bug should be reported. (But I highly recommend posting a question first.)

Revision history for this message
William Spencer (wgspencerjr) said :
#20

Eliah
Yes. It is much easier for me to view my spreadsheets in Open Office vs. Libre'. That's why I installed OO. I do however need to qualify that statement. I have spreadsheets such as "electric costs" by year. Tabs on the lower left hand bottom of the sheets are labeled for years 2011, 2010, 2009, 2008 etc. The text on these tabs is much easier to see in OO. The rest of the spreadsheet text is OK (same as OO), It's just those small tabs on the bottom I struggle with. (the tabs may be bigger (taller) in OO, not sure about that).

Now here's more clarification: I have tinkered a lot with "Personalization" in Windows. (Making Menu fonts bigger and changing some fonts from regular to Bold etc.).

If I had the same "personalization" abilities in Ubuntu, maybe they would look the same to me. If Ubuntu does not currently have this ability, It is something that would be very, very useful for people such as Myself. (I have played around with the Fonts in Ubuntu under "Appearance" but have not had the same success with it (yet) Ubuntu seems more limited to me so far. I think I need to spend some time playing with Ubuntu fonts before I Post a problem.
Regards

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#21

This does sound like it is a difference between Windows and Ubuntu--or at least in the ways your Windows and Ubuntu systems are currently configured--rather than a difference between OpenOffice.org and LibreOffice.

I recommend that you post a new question (https://answers.launchpad.net/ubuntu/+addquestion) to ask about this kind of interface personalization in Ubuntu. (Please make sure to mention your specific needs with respect to Libreoffice, and also other applications, if applicable.)

I also recommend re-marking this question as Solved (unless you're experiencing keyboard problems during installation again). In the future, if you want to post in a question of your own that is marked Solved without reopening the question, you can do this on the question page (in this case, https://answers.launchpad.net/ubuntu/+source/grub2/+question/164783) by typing your post into the large text box near the bottom of the screen and clicking the "Just Add a Comment" button.

Revision history for this message
William Spencer (wgspencerjr) said :
#22

At first it appeared as though this problem was solved and I marked it so. However after further evaluation it is not solved. I still cannot routinely select either Windows or Ubuntu at startup. There seems to be a connection between the NUM Locks key and this problem. Sometimes it will work, but most of the time i cannot navigate in the startup menu.

I have been trying to find the key that makes this work but cannot. Occasionally, if I manually unlock Nums lock when I exit Windows, at the next startup, the menu selection will work ok, but not always.
I have checked my bios and there is no option to turn nums lock on or off at startup. For the last 3 days, I have only been able to start up in Ubuntu mode, no matter what I do with the Num locks key at exit.

For me, a temporary solution would be to have Windows listed as the default startup mode in the menu selection list. (I consider Windows as my primary operating system). ??????

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#23

Does your Number Lock key not work while in the boot menu itself? (You should be able to toggle it on and off, even while the menu is up in front of you.)

To make Windows appear first and be default in the GRUB2 menu, see https://answers.launchpad.net/grub/+faq/1676. (Subtly different: If you would prefer that Windows continue to appear second in the list, but be the default nonetheless, https://help.ubuntu.com/community/StartUpManager is good for that.)

Revision history for this message
William Spencer (wgspencerjr) said :
#24

The short answer to your question is NO.
I observed the following:
1. NUMS lock was off, I selected Restart from the Ubuntu shut down menu.
2. NUMS lock came on briefly after restart, then turned itself off.
3. At this point I tried several times to toggle NUMS lock on & off manually without success.
4. Ubuntu started up.

Not sure if it does this each and every time, but I will track it and update if above sequence is not always true.

I will look into making Windows top of the list default per your message
Thanks again for the Help!

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#25

Are you using a standard keyboard, where there is a single key that toggles Number Lock functionality and has no other function, and no other key has to be pressed first, or at the same time, to use Number Lock?

You're using a desktop rather than a laptop or netbook, so I am guessing the answer to that question is yes. But if not, please let me know. If you are at all unsure but you are able to determine the brand and model of your keyboard, you could post that.

Revision history for this message
William Spencer (wgspencerjr) said :
#26

I'm Using a Desktop (Compaq Presario) PC.
Currently using a Logitech Internet 350 USB Keyboard. The NUM Lock key also has a small square with a number 1 in it. I suppose this means it is multifunctional but I have no idea what the 2nd function is if that's true.
I will connect the USB keyboard that came with the PC. It has a NUM lock key with nothing else written on the key. Will see if that changes my situation at all.
Thanks

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#27

I think this is the same keyboard:
http://www.nix.ru/autocatalog/keyboards_logitech/60198_2245_draft.jpg

If so, then it doesn't look like the Number Lock key has dual functionality. The number lock light is labeled with the same boxed [1] symbol.

When you press Number Lock while the boot menu is up, does the number lock light turn on/off?

There are two sets of arrow keys. Do the up/down arrows fail to work with both sets? If so, then press Number Lock--do they still fail with both sets?

(The arrow keys that don't have numbers on them really *should* always act like arrow keys, regardless of what Number Lock is doing...)

Do the arrow keys work properly when you are booted into Ubuntu? How about when you are booted into Windows?

It does seem likely that the problem is with your keyboard. Please let me know, once you have checked to see if the problem happens with your other keyboard as well. You may also want to try plugging your keyboards into a different USB port, in case there is a physical/electrical problem with one USB port (preferably not the other port in the same pair).

Revision history for this message
William Spencer (wgspencerjr) said :
#28

Answers to your last message:

The keyboard image you sent looks exactly like my Logitech keyboard

When you press Number Lock while the boot menu is up, does the number
lock light turn on/off? NO

There are two sets of arrow keys. Do the up/down arrows fail to work
with both sets? If so, then press Number Lock--do they still fail with
both sets? Both sets do not work. (it's like my keyboard is not connected t all)

Do the arrow keys work properly when you are booted into Ubuntu? How
about when you are booted into Windows? Everything works when I actually get into both Windows and Ubuntu

I replaced my keyboard with the one that came with the PC. NO change in symptoms. Everything is acting the same as the Logitech keyboard. I did connect to the same USB port however, so I will move my keyboard from a rear USB to a spare one on the front of the PC. Will update you on results.

Additional info: Occasionally everything does work properly. I cannot figure what changed to make it work in that instance.

I did apply that start-up menu change in your previous message so that Windows is now on top of the list (default) and it starts up every time now. That helps a little, but I still want to be able to get into Ubuntu mode for learning purposes now & again.
????

Revision history for this message
William Spencer (wgspencerjr) said :
#29

I connected keyboard (Logitech) to USB connector on front of PC. (Was on the rear USB connector). No change in my situation.

Revision history for this message
Eliah Kagan (degeneracypressure) said :
#30

The arrow keys and Number Lock key on your keyboard don't seem to work when you are in the boot menu. I am guessing that your keyboard is in fact completely nonfunctional in the boot menu (except the rare times when it works perfectly...), but let's check that.

Does Caps Lock do anything?

Does anything happen when you press e?

Does anything happen when you press Ctrl+Alt+Delete?

Revision history for this message
William Spencer (wgspencerjr) said :
#31

Answers to message # 30:

Does Caps Lock do anything? NO, Nothing

Does anything happen when you press e? NO, Nothing

Does anything happen when you press Ctrl+Alt+Delete? NO, Nothing

I think you guessed correctly that my keyboard is completely non functional when my problem is "Active" (50% of the time)

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Best actionparsnip (andrew-woodhead666) said :
#32

Have you a different keyboard to test.Could try a PS2 keyboard if your hardware supports it.

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Eliah Kagan (degeneracypressure) said :
#33

Testing with a different USB keyboard has already been done (see post #28). But testing with a PS/2 keyboard has not been attempted.

@William Spencer
Does your computer have a PS/2 keyboard port? Do you have a PS/2 keyboard to test with?

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William Spencer (wgspencerjr) said :
#34

Response to Post #33

PC has a PS2 Keyboard port and I have an old PS2 keyboard.
I disconnected the USB keyboard, Installed the PS2 keyboard.
Have Started and restarted PC 10-15 times since.
It works perfectly every time so far.

It appears that this was the problem all along. I will monitor this a while longer before tagging this as solved since I was premature doing this with the NUMS lock fix earlier.

Thanks to all for the help!!!

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Eliah Kagan (degeneracypressure) said :
#35

Assuming it continues working with the PS/2 keyboard, it appears that your computer has a problem using USB keyboards, before an operating system loads system-specific drivers for them. (After all, the keyboard also regularly failed to work in the Windows boot menu, so we already knew the problem was not specific to Ubuntu's boot loader.) If there is no BIOS update for your machine, then you're probably best off simply continuing to use your PS/2 keyboard. If that keyboard eventually needs to be replaced and you don't have another PS/2 keyboard, or if there is a USB keyboard you want to use with your computer, there are adapters available that make it so that you can plug a USB keyboard into a PS/2 port and use it as a PS/2 keyboard.

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William Spencer (wgspencerjr) said :
#36

Thanks actionparsnip, that solved my question.

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William Spencer (wgspencerjr) said :
#37

I marked this case as solved. The PS2 keyboard continues to work flawlessly. I am happy with the current arrangement. If the PS2 keyboard quits on me, I will get the adapter you mentioned for the Logitech USB Keyboard which is my favorite.
Thanks again for the fantastic support!