add security exception

Asked by greg white on 2012-02-20

hi how do i stop this bloody add security exception when i look up my mail with thunderbird from coming up using 11.10

regards greg

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu thunderbird Edit question
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Last query:
2012-02-21
Last reply:
2012-02-21
mycae (mycae) said : #1

If your mail provider is not giving you a valid security certificate, that is suspicious - either they are using a not-well-known CA, their certificate is invalid, or someone is trying to break into your secure connection.

Which webmail provider are you using? If it is a major one (eg yahoo, gmail), I would recommend finding a different internet connection to work from.

mycae (mycae) said : #2

Also, please open a terminal (press ctrl+Alt+t) and run this command, then post the results here

lsb_release
uname -a
date

greg white (coffscarports) said : #3

dodo is my provider
i should say this only came up after i did the latest update for thunderbird

hi is this what you want

greg@greg-System-Product-Name:~$ lsb_release
No LSB modules are available.
greg@greg-System-Product-Name:~$ uname -a
Linux greg-System-Product-Name 3.0.0-16-generic #28-Ubuntu SMP Fri Jan 27 17:44:39 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
greg@greg-System-Product-Name:~$ date

regards greg

try:

lsb_release -a

What is output?

If it's like Firefox, you can confirm the exception so that you don't get the dialog again. I would notify the mail provider, though, especially if you pay for the service.

greg white (coffscarports) said : #6

hi dave it keeps coming back even if you confirm it ,do you think it is thunderbird or provider.

regards greg

mycae (mycae) said : #7

hi greg,

It's hard to tell right now. I don't think thunderbird is at fault, as it is reporting a problem with a security certificate.

however, can you reprovide the "date" command? you didn't press enter afterwards, so I cannot see your system clock.

Once you do so, can you post the results back here?

greg white (coffscarports) said : #8

sorry here it is

greg@greg-System-Product-Name:~$ lsb_release
No LSB modules are available.
greg@greg-System-Product-Name:~$ uname -a
Linux greg-System-Product-Name 3.0.0-16-generic #28-Ubuntu SMP Fri Jan 27 17:44:39 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
greg@greg-System-Product-Name:~$ date
Tue Feb 21 18:34:24 EST 2012
greg@greg-System-Product-Name:~$

greg white (coffscarports) said : #9

hi actionparsnip (andrew-woodhead666) is this what you want

greg@greg-System-Product-Name:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.10
Release: 11.10
Codename: oneiric
greg@greg-System-Product-Name:~$

mycae (mycae) said : #10

Your system clock is fine - dodo's certificate is bad. This is a fault on dodo's part, and indicates that they are not providing a secure email service.
https://getsatisfaction.com/mozilla_messaging/topics/add_security_exemption

videobot (samuel-wilcox) said : #11

I have the same problem and have had for some time with Thunderbird. I keep going back to Evolution but try every new version of Thunderbird and always wind up with this problem trying to user our our corp exchange server.....ignores "confirm exception permanently".....

Can you help with this problem?

Provide an answer of your own, or ask greg white for more information if necessary.

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