Thunderbird wont send pop3.live.com

Asked by Henry Folorunsho on 2012-02-13

Hi actionparsnip

after i gave an ou t mv ~/.mozilla/firefox ~/.mozilla/firefox_old for firefox, everything worked well including the thunderbird, it sent mails from pop3.live.com. but when i added ant download helper, it stop sending mails. i have reinstall both mozilla firefox and thunderbird, but no joy

Henry

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu thunderbird Edit question
Assignee:
Cameron W Edit question
Last query:
2012-02-14
Last reply:
2012-03-18

This question was reopened

So can you send emails but not recieve, the other way around or can you not send OR receive?

Thanks

Henry Folorunsho (henryxav) said : #2

Thank you

No i can receive e-mails in all account and i can even send mails through my pop yahoo, and gmail but i cant not send through pop3.live.com its my company account. it was working perfectly before this issue of 11.10 ubuntu. it even worked after you gave me that output.

i think an add-on which i added messed everything up

pop is the protocol you get your email with, you send email with smtp. Are you sure the outgoing server isn't smtp.live.com
?

Henry Folorunsho (henryxav) said : #4

sorry i wanted to say smtp. on the server setting its smtp.live.com

Henry

Cameron W (cwill747) said : #5

Have the setup options changed since you installed? Such as, take a look at this document:
http://email.about.com/od/accessinghotmail/f/Windows_Live_Hotmail_SMTP_Settings.htm

Henry Folorunsho (henryxav) said : #6

thanks

i have tried those setting for about 4 days but they did not work. but after i gave an output of mv ~/.mozilla/firefox ~/.mozilla/firefox_old. to solve my flash issue it worked. i was able to send mails. then when i add Ant download helper, i wanted to send mail it wont go.

Henry

Cameron W (cwill747) said : #7

Try to do the following:

Go into a home directory, and create the following script:
--------------------------------------------------------------------------
#!/bin/sh

# Log Thunderbird imap traffic for debugging

MYDATE=`date "+%Y%m%d_%H%M%S"`
NSPR_LOG_MODULES=IMAP:5
NSPR_LOG_FILE=/tmp/thunderbird_${MYDATE}.log
export NSPR_LOG_MODULES NSPR_LOG_FILE

/usr/bin/thunderbird &
exit $?
#!/bin/sh

# Log Thunderbird imap traffic for debugging

MYDATE=`date "+%Y%m%d_%H%M%S"`
NSPR_LOG_MODULES=IMAP:5
NSPR_LOG_FILE=/tmp/thunderbird_${MYDATE}.log
export NSPR_LOG_MODULES NSPR_LOG_FILE

/usr/bin/thunderbird &
exit $?
-----------------------------------------------------------------------
chmod +x it, and post the pastebin of the log found in /tmp

Cameron W (cwill747) said : #8

Wait, seems to have copied twice. The .sh script should just be:
--------------------------------------------------------------------------------------
#!/bin/sh

# Log Thunderbird imap traffic for debugging

MYDATE=`date "+%Y%m%d_%H%M%S"`
NSPR_LOG_MODULES=IMAP:5
NSPR_LOG_FILE=/tmp/thunderbird_${MYDATE}.log
export NSPR_LOG_MODULES NSPR_LOG_FILE

/usr/bin/thunderbird &
exit $?
--------------------------------------------------------------------------------------

Henry Folorunsho (henryxav) said : #9

how do i create script. and which one should i use. what i did was open my home folder, then ctrl+h, .thunderbird then looked for pop3 folder then copy these codes into the folder and named it thunder bird. am i correct. that is what i did but no joy. or do i need to restart the system

Henry

Cameron W (cwill747) said : #10

Do the following:

1) Open a terminal, and go into whatever directory you so choose.
2) Type the following:

wget cwill.us/downloads/thunderbird-debug.sh && chmod +x thunderbird-debug.sh

3) Run the script by typing in:

./thunderbird-debug.sh

4) The log file should then be created in your /tmp directory

Henry Folorunsho (henryxav) said : #11

thanks

done it that and it create the script in the home folder. what do i do next

Henry

Cameron W (cwill747) said : #12

Run the script. It will then create a file in your /tmp directory, something like thunderbird_20120213_134208.log. Copy the contents of that file, and put it on http://pastebin.ubuntu.com/. Then post the link that the pastebin gives you here.

You run the scirpt by typing in "./thunderbird-debug.sh"

Henry Folorunsho (henryxav) said : #13

thanks,

the content of the is the command you gave me earlier that i did not know how to add to the home folder. i.e

#!/bin/sh

# Log Thunderbird imap traffic for debugging

MYDATE=`date "+%Y%m%d_%H%M%S"`
NSPR_LOG_MODULES=IMAP:5
NSPR_LOG_FILE=/tmp/thunderbird_${MYDATE}.log
export NSPR_LOG_MODULES NSPR_LOG_FILE

/usr/bin/thunderbird &
exit $?

Hope am right.

i have copied this content and pasted it in ubuntu pastebin

Henry

Henry Folorunsho (henryxav) said : #14

thank you Cameron,

Am really grateful with all the support and assistance you gave me yesterday with the script. my smtp. live.com is sending mails now. you guys are doing a great job. please keep it up

Henry

Henry Folorunsho (henryxav) said : #15

Hi Cameron,

just trying to send a mail from my smtp.live.com they mail would not send. i dont really know what is going on. it would work today it would not work tomorrow.

i added zindus to syc, my google contact. and google calender from Add-on after that it would not send mails. please kindly help

Henry

Cameron W (cwill747) said : #16

Hey henry sorry, I realized that I never checked into this again. Are you still having a problem?

Sascha Jazbec (jazbec) said : #17

The culprit in not being able to send or receive is in 99% the SSL and TLS settings : SSL for IN, TLS for out.

for msn/live accounts to work the following settings are needed ( tested in evolution and also in Apple Mail in OS X) :

user : <email address hidden> / live.com
password : your msn/hotmail password

#1 POP3 / Incoming Server : pop3.live.com

Security = SSL : yes

Pop3 Password security : "plain text"

#2 SMTP / OUTGOING server : smtp.live.com

Security = TLS : yes

Password Security for SMTP : "Plain text" or" Login"

You need to diable all advanced pop3 features if such are offered, MSN does not support much more then just the basics.

Sometimes randomly server will issue a password - problem " Please type in your password.." - although you have already entered it or have stored it in the mail program, this seems to be a Problem on Microsoft's side or they do not like email clients that query to often for new mails.. In most cases this is only temporary problems.

Can you help with this problem?

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