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10.10 Authentication problems

Asked by Bruce Forrest

I'm trying to install software, through the software centre, on my 10.10 installation, but whenever I get the prompt to enter my password to authenticate it, it doesn't work.
I'm entering the correct password, but all I'm getting is this; after the password is entered the password dialogue disappears and is replaced by two buttons with cancel and authenticate on them, clicking either one of them doesn't work, and I can't can't get any further with what I'm doing. This also happens any other time I need to enter my password for authorisation/authentication.

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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

can you give the output of:

sudo apt-get update

No matter what is output

Thanks

Revision history for this message
Bruce Forrest (bruce-forrest) said : 		#2

Sorry, I don't know what the output was because I wasn't using the terminal, I was using the Software Centre. How do I get the output when I'm using the Software Centre?

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#3

The command I gave is a terminal command. Please copy and paste the command to the temrinal and hit ENTER, then copy the output and paste the output here. Thanks

Revision history for this message
Bruce Forrest (bruce-forrest) said : 		#4

Ok, here's the output;

Hit http://archive.canonical.com maverick Release.gpg
Ign http://archive.canonical.com/ubuntu/ maverick/partner Translation-en
Ign http://archive.canonical.com/ubuntu/ maverick/partner Translation-en_GB
Hit http://gb.archive.ubuntu.com maverick Release.gpg
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick/main Translation-en
Get:1 http://gb.archive.ubuntu.com/ubuntu/ maverick/main Translation-en_GB [94.5kB]
Hit http://security.ubuntu.com maverick-security Release.gpg
Ign http://security.ubuntu.com/ubuntu/ maverick-security/main Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/main Translation-en_GB
Hit http://archive.canonical.com maverick Release
Ign http://security.ubuntu.com/ubuntu/ maverick-security/multiverse Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/multiverse Translation-en_GB
Ign http://security.ubuntu.com/ubuntu/ maverick-security/restricted Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/restricted Translation-en_GB
Ign http://security.ubuntu.com/ubuntu/ maverick-security/universe Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/universe Translation-en_GB
Hit http://security.ubuntu.com maverick-security Release
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick/multiverse Translation-en
Get:2 http://gb.archive.ubuntu.com/ubuntu/ maverick/multiverse Translation-en_GB [91.2kB]
Hit http://archive.canonical.com maverick/partner i386 Packages
Hit http://security.ubuntu.com maverick-security/main Sources
Hit http://security.ubuntu.com maverick-security/restricted Sources
Hit http://security.ubuntu.com maverick-security/universe Sources
Hit http://security.ubuntu.com maverick-security/multiverse Sources
Hit http://security.ubuntu.com maverick-security/main i386 Packages
Hit http://security.ubuntu.com maverick-security/restricted i386 Packages
Hit http://security.ubuntu.com maverick-security/universe i386 Packages
Hit http://security.ubuntu.com maverick-security/multiverse i386 Packages
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick/restricted Translation-en
Get:3 http://gb.archive.ubuntu.com/ubuntu/ maverick/restricted Translation-en_GB [2,332B]
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick/universe Translation-en
Get:4 http://gb.archive.ubuntu.com/ubuntu/ maverick/universe Translation-en_GB [32.0kB]
Hit http://gb.archive.ubuntu.com maverick-updates Release.gpg
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick-updates/main Translation-en
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick-updates/main Translation-en_GB
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse Translation-en
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse Translation-en_GB
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick-updates/restricted Translation-en
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick-updates/restricted Translation-en_GB
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick-updates/universe Translation-en
Ign http://gb.archive.ubuntu.com/ubuntu/ maverick-updates/universe Translation-en_GB
Hit http://gb.archive.ubuntu.com maverick Release
Hit http://gb.archive.ubuntu.com maverick-updates Release
Hit http://gb.archive.ubuntu.com maverick/main Sources
Hit http://gb.archive.ubuntu.com maverick/restricted Sources
Hit http://gb.archive.ubuntu.com maverick/universe Sources
Hit http://gb.archive.ubuntu.com maverick/multiverse Sources
Hit http://gb.archive.ubuntu.com maverick/main i386 Packages
Hit http://gb.archive.ubuntu.com maverick/restricted i386 Packages
Hit http://gb.archive.ubuntu.com maverick/universe i386 Packages
Hit http://gb.archive.ubuntu.com maverick/multiverse i386 Packages
Hit http://gb.archive.ubuntu.com maverick-updates/main Sources
Hit http://gb.archive.ubuntu.com maverick-updates/restricted Sources
Hit http://gb.archive.ubuntu.com maverick-updates/universe Sources
Hit http://gb.archive.ubuntu.com maverick-updates/multiverse Sources
Hit http://gb.archive.ubuntu.com maverick-updates/main i386 Packages
Hit http://gb.archive.ubuntu.com maverick-updates/restricted i386 Packages
Hit http://gb.archive.ubuntu.com maverick-updates/universe i386 Packages
Hit http://gb.archive.ubuntu.com maverick-updates/multiverse i386 Packages
Fetched 220kB in 0s (247kB/s)
Reading package lists... Done
bruceforrest@ubuntu:~$

I hope that's what you asked for!

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#5

yeah that's cool. So it doesn't work in software centre, or is it another app?

Revision history for this message
Bruce Forrest (bruce-forrest) said : 		#6

It doesn't work in Software Centre, or any other time I need to enter my password to authenticate a session.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#7

Ok try:

sudo software-center

Does that work?

Revision history for this message
Bruce Forrest (bruce-forrest) said : 		#8

Yes, that worked!
So, is this a one off thing I need to do, or do I need to do it every time I use the Software Centre?

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#9

Unfortunately si, seems there is an issue with your gksudo. You could try:

sudo apt-get -y --reinstall install gksu

May help

Revision history for this message
Sam_ (and-sam) said : 		#10

Did you set up a root account or edited sudoers?

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