Steam app installs but fails to Launch and then won't uninstall

Asked by runner1956-5150-60 on 2017-02-09

The other day I saw Steam as an app available on Ubuntu Software Center. I'm running 16.10 and I got excited when I saw Steam available.

I had been forced to use the POL app to run The Witcher: Enhanced Edition that I bought on Steam back in 2015.

But even POL wouldn't run The Witcher 2: Assassins of Kings Enhanced Edition that I also bought back in 2015.

Thought I had tossed away 20 bucks from back then, but didn't think it was a biggie.

When I saw Steam on Ubuntu though, I had high hopes again.

Installed the app, but every time I run it ... nothing happens.

No error messages, no screen freeze. nothing. I just see the Steam icon in the Launcher bar, fading in and out for a few seconds and then POOF .. nothing.

I tried uninstalling the POL version of Steam and eventually even uninstalled the POL app and all the games I spent hours downloading.

Nada. So, I thought about giving up, and tried the old remove and reinstall fix that seems to work for others a lot of the time. First, I tried to 'un-install' Steam from the Ubuntu Software Manager. Hit remove button and Steam disappeared from list of Installed apps but when I tried to re-install it I got the option buttons to Launch or Remove( the Remove button that was colored RED for some reason.)

Hit that remove button and got the same effect. Tried rebooting every time I tried to install or remove Steam but it still comes out the same way. Steam app disappears from list of installed apps.

But any attempt to install it (even using the command line in the terminal) or remove it, when I go to the app list it shows that Steam is still there.

I even went so far as to use sudo to remove every file inside the Steam directory.

Reboot, reboot, reboot and it doesn't matter what I did / do Steam still shows up as either Launch or a red Remove button in the Ubuntu Software manager.

Not sure what I'm doing, since I'm barely able to do anything in the command line. Cant even remember how to send you folks my system info so you can see what the problem might be.

I know I'm running an AMD Quadcore Processor now, with a built in Radeon (sorry not great at spelling that name) Video card, and it has enough Video RAM to float a boat while the system itself has 32 Gb Ram onboard to run anything that might come up, so I don't THINK it's the machine. Maybe it's me?

Any help?

In answer to your question, I was using POL because I had never seen the Steam app on the Ubuntu Software manager before and Steam Support (in 2015) had said that The Witcher:Enhanced Edition wasn't available on Linux at that time. I had problems with POL as well, only rescently being able to vet it to work well enough to play the 1st game and slme others.

When POL wouldn't play TW2 I was looking for other games when I found Steam on Ubuntu.

So, do you have information on the install / remove difficulty I'm experiencing? I'm open to learning from anyone who's more experienced with Linux based gaming problems.

I may be an 'old dog' but I like to think I can still learn new tricks.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu steam Edit question
Assignee:
No assignee Edit question
Solved by:
runner1956-5150-60
Solved:
2017-02-11
Last query:
2017-02-11
Last reply:
2017-02-11

Steam runs native on Linux. Why are you using POL at all?

Answered your question by editing my 1st question. I am still hoping someone on here will offer clues that will teach me how to resolve the problem.

Manfred Hampl (m-hampl) said : #3

For diagnostic purposes please open a terminal window (e.g. by simultaneously pressing ctrl-alt-t) and issue the commands

uname -a
lsb_release -crid
dpkg -l | grep steam
which steam

Finally use the terminal window'S menu entries edit - select all" and "edit - copy" and paste everything into this question document that we can see.

~$ uname -a
Linux ********* 4.8.0-37-generic #39-Ubuntu SMP Thu Jan 26 02:27:07 UTC
2017 x86_64 x86_64 x86_64 GNU/Linux

runner5150**********:
~$ lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 16.10
Release: 16.10
Codename: yakkety

runner5150************:~$ dpkg -l | grep steam
ii steam:i386 1:1.0.0.52-5ubuntu1 i386
Valve's Steam digital software delivery system
ii steam-launcher 1.0.0.54 all
Launcher for the Steam software distribution service

runner5150***********:~$ which steam
/usr/bin/steam

Love and Peace be the Journey for Us All !
Micheal Rainwater - NA - 1988

On Thu, Feb 9, 2017 at 10:03 AM, Manfred Hampl <
<email address hidden>> wrote:

> Your question #452870 on steam in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/steam/+question/452870
>
> Manfred Hampl requested more information:
> For diagnostic purposes please open a terminal window (e.g. by
> simultaneously pressing ctrl-alt-t) and issue the commands
>
> uname -a
> lsb_release -crid
> dpkg -l | grep steam
> which steam
>
> Finally use the terminal window'S menu entries edit - select all" and
> "edit - copy" and paste everything into this question document that we
> can see.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/steam/+question/452870
>
> You received this question notification because you asked the question.
>

~$ uname -a
Linux ************ 4.8.0-37-generic #39-Ubuntu SMP Thu Jan 26 02:27:07 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

runner5150*********:~$
lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 16.10
Release: 16.10
Codename: yakkety

runner5150**********
:~$ dpkg -l | grep steam
ii steam:i386 1:1.0.0.52-5ubuntu1 i386 Valve's Steam digital software delivery system
ii steam-launcher 1.0.0.54 all Launcher for the Steam software distribution service

runner5150**********:~$ which steam
/usr/bin/steam

And Hey >Manfred H ... I think the last time I had to ask for help you were the one that gave me the answers to resolve the problems I was having then. Good to see your name again if I am remembering that right.

Seems to be installed

Should I try to take a screen shot of the red Remove / Launch button?

Sure. If you use a web based hosting service like Imageshack or Dropbox then you can post the URL as an update. Attaching a file to the automated email doesn't work here.

Okay, but remember you said it seems to be "installed" the first png is of the installed apps, just in case you think I'm as crazy as I feel.

After that I just put the others here so you can see what I'm getting and the RED remove button.

https://www.dropbox.com/home?preview=Screenshot+from+2017-02-09+11-44-54.png

https://www.dropbox.com/home?preview=Screenshot+from+2017-02-09+11-46-09.png

https://www.dropbox.com/home?preview=Screenshot+from+2017-02-09+11-47-28.png

https://www.dropbox.com/home?preview=Screenshot+from+2017-02-09+11-47-03.png

Thank you all for the assist in this.

Sorry guys ... but it looked like this was listed as answered when I'm still hoping to hear back from you all. I posted the links to dropbox where the screen shots of my Ubuntu Installed apps showed that the Steam app isn't installed. 11-44-54.png

Then of the RED remove button when I tried to reinstall Steam through the Software Center and other items that I could catch.

Is anyone still working on this or did it get answered and I missed that?

Can you repost the links. You will need to use the Dropbox web interface, or move them to Public and right click on the file to make a URL. Unfortunately the links you posted didn't work

okay ... i will try this again.

dropbox says that I can right click on the files in my drop and copy the link, then paste them here ...

I have the settings on my drop box so that they can be viewed by anyone PUBLIC so you should be able to see them:

https://www.dropbox.com/s/k53bcl36i3273za/Screenshot%20from%202017-02-09%2011-44-54.png?dl=0

https://www.dropbox.com/s/90wfb9ojcs62fno/Screenshot%20from%202017-02-09%2011-46-09.png?dl=0

https://www.dropbox.com/s/9jok0v0pdqgpwxl/Screenshot%20from%202017-02-09%2011-47-03.png?dl=0

https://www.dropbox.com/s/zbx8ffz4baqoc3f/Screenshot%20from%202017-02-09%2011-47-28.png?dl=0

I see that there is more information this time when I paste from the DropBox menu, so hopefully this will work this time.

Manfred Hampl (m-hampl) said : #14

Ok, now we can access the screenshots, but I am not sure what the problem is.

Do you want to install steam, or do you want to remove it?

What happens, if you open a terminal window and execute the command
steam
in it?

Tried that ... and thank you again, I would never have thought of that ...
here's what happened:

:~$ steam
Running Steam on ubuntu 16.10 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(0)
libGL error: unable to load driver: radeonsi_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: radeonsi
libGL error: unable to load driver: swrast_dri.so
libGL error: failed to load driver: swrast

from how I read that ... there is a driver or library missing? I think if
you can tell me how to get that it might resolve some of the problem.

but ... even if the driver is what's keeping the app from running, that
doesn't explain why it shows that the app isn't there in the Software
Center's Installed list (the first png) and why the RED remove button is
there when I try to install it from the Software Center.

Love and Peace be the Journey for Us All !
Micheal Rainwater - NA - 1988

On Sat, Feb 11, 2017 at 4:09 AM, Manfred Hampl <
<email address hidden>> wrote:

> Your question #452870 on steam in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/steam/+question/452870
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Ok, now we can access the screenshots, but I am not sure what the
> problem is.
>
> Do you want to install steam, or do you want to remove it?
>
> What happens, if you open a terminal window and execute the command
> steam
> in it?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/steam/+question/452870
>
> You received this question notification because you asked the question.
>

Then go to your favorite web search engine and paste the below into the search box:

libGL error: unable to load driver: radeonsi_dri.so

Then press ENTER

Once again, you guys have rocked.

found the answers listed on the steam site that referred me back to Ubuntu / Launchpad answers and lo and behold ... there it was.

Thank you all and especially thank you to wood and man. I've always thought the best teachers were the ones that didn't give you the answers, but pointed you in the right direction and let you find them for yourself.

I won't list all the links I followed here, but I will say that I found I needed to read all of the answers listed until I found the one that reflected my system closest. (Ndivia answers wouldn't have worked for my Rad system, for example)

Thank you again. I believe this has solved the problem because Steam has now installed on Ubuntu 16.10 and is downloading the Witcher2: Enhanced Edition as I type this.

If I run into any other problems with it, believe me, I'll be back!

Can you please share the post that helped you. It may help others

Okay, step by step, this is what I did:

first: I followed your suggestion and entered:

>> libGL error: unable to load driver: radeonsi_dri.so

in my favorite search engine. (duckduckgo)

then I followed the link that I thought would offer the best solution to my problem, as far as I could guess:

>> http://steamcommunity.com/app/221410/discussions/2/828934089701456106/

on that site it suggested that I could enter this input in a terminal to resolve my problem:

>> find ~/.steam/root/ \( -name "libgcc_s.so*" -o -name "libstdc++.so*" -o -name "libxcb.so*" \) -print -delete

which I did enter and honestly nothing seemed to happen, but since I did not get an error message I found that hopeful;

to double check myself I also entered your suggestion into Steam discussion search on that page:

>> libGL error: unable to load driver: radeonsi_dri.so

but since it said that there was nothing found I clicked on the green link that displayed the 'nothing found message' and it took me to the discussions page:

>> http://steamcommunity.com/app/221410/discussions/

there it took me some time searching to find the exact link that gave me my answer.

There is a ton of information about different GPU / CPU drivers, video Drivers (especially the Ndivia drivers needed for Steam on Linux) and I found a link back to Ubuntu that suggested entering these commands in a terminal:

~$ sudo dpkg --add-architecture i386
~$ sudo apt-get update
~$ sudo apt-get install libc6:i386 libncurses5:i386 libstdc++6:i386

there was one more sudo command in that list, but before I could enter it in the terminal Steam began installing and running without any more input from me. (I apologize but I don't seem to be able to find my way back to the Ubuntu answers site itself that gave me this input.

The launcher icon is locked in and Steam is running as well as downloading the game(s) I have been trying to play for some time.

It will be hours before the first download will be completed but I remain hopeful and the last sudo command dealt with getting and installing the Rad video drivers I need to access Steam on Ubuntu anyway, so I'm waiting to see, but like I said before I believe you guys have led me to the area where the answers lay.

Hope that helps anyone else who might experience similar problems.