Ubuntu
software-center package

White screen when attempting to purchase software

Asked by Alexander Bessman

I am attempting to purchase the game "Oil Rush" via Ubuntu Software Center. After I click the "Buy" button and provide my Ubuntu Single Sign-On credentials, I get a white screen and am unable to progress with the purchase. The same thing happens with all for-sale items. This happens on two different computers, both running Ubuntu 12.04.

I can install non-commercial software without problem. My Ubuntu Single Sign-On credentials are definitely correct, as I can use them to login to Launchpad.

How can I fix this and start purchasing software via Ubuntu Software Center?

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Sasa Paporovic (melchiaros) said : 		#1

Hello Alexander,

thank you for bringing this up, what you should do additional is bugreporting against software-center

For short:

1Press ALT and F2
2type in the software name(exactly)
3See apport starting
4Please describe your problem in a exact way, that makes it a developer which is not familiar with the softeware you use to reproduce the bug(thing of explanation to a beginner - step by step).

Please do this procedure for every software separated. One error one bugreport.

For the long story how to report a bug(recommend to read):

https://help.ubuntu.com/community/ReportingBugs

After this please link this here against the bugreport with the "related bugs" option.

Thank you in advance

melchiaros

Revision history for this message
marty (mazken) said : 		#2

I dont know if this relates to the problem but when i watch JTV online some adware and spyware will white screen you if their URL is blocked by your antivirus I wont name names but in the case of New Zealanders %100 of the time its australian adware doing it

Revision history for this message
Alexander Bessman (bessman) said : 		#3

Marty, were you watching JTV via Software Center? If not, in what way does your answer relate to this question?

Revision history for this message
Sasa Paporovic (melchiaros) said : 		#4

lol;

In principle must that be possible. AFAIK Software-Center utilise ?webkit? for presentation of software, but I do not think that this is indented.

Really marty,

you should read again and proof if this here is really the right place for your problem.

When it is a bug what you have you should open up a new report as I descripted above. When you have a specific question, please open up a new question for.

The blank page Alexander is talking about is in the software-center by his system, not in his browser.

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