Ubuntu
software-center package

Unable to re-install purchase from Software Center

Asked by fmo

Every time I try to re-install Steel Storm Burning Retribution from the Software Center using the option "Reinstall previous purchases" after a while I get the following message.

W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/steel-storm2/ubuntu/dists/natty/main/binary-amd64/Packages The requested URL returned error: 401
, W:Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/steel-storm2/ubuntu/dists/natty/main/binary-i386/Packages The requested URL returned error: 401
, E:Some index files failed to download. They have been ignored, or old ones used instead.

I am running Ubuntu 11.10, upgraded to the latest today. It was a clean install, not an upgrade from previous versions.

Thank you

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fmo
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This question was originally filed as bug #898210.

Revision history for this message
fmo (fmo) said : 		#1

Where do I have to go to ask get help on re-installing purchase from Ubuntu Software Centre?

Revision history for this message
fmo (fmo) said : 		#2

Please can someone direct me to whoever I need to speak to to get this issue sorted????????

Revision history for this message
Launchpad Janitor (janitor) said : 		#3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
fmo (fmo) said : 		#4

ANYONE EVER READS THIS BLOODY MESSAGES??????????????????????

Revision history for this message
aleksander (alehel) said : 		#5

I'm having exactly the same problem with my two purchases (Uplink and Darwinia). I've learnt not to buy from USC. Its impossible to get help from Canonical, despite having bought a product that doesn't work.

Revision history for this message
Lynne Stevens (jackie40d) said : 		#6

Here is the read out of synpatic package manager
Gtk-Message **: Failed to load module "pk-gtk-module" at /usr/share/perl5/Debconf/FrontEnd/Gnome.pm line 97.
Gtk-Message **: Failed to load module "pk-gtk-module" at /usr/share/perl5/Debconf/FrontEnd/Gnome.pm line 103.
Setting up software-center (5.0.6) ...
Traceback (most recent call last):
  File "/usr/sbin/update-software-center", line 38, in <module>
    from softwarecenter.db.update import rebuild_database
  File "/usr/share/software-center/softwarecenter/db/update.py", line 58, in <module>
    from softwarecenter.db.database import parse_axi_values_file
  File "/usr/share/software-center/softwarecenter/db/database.py", line 26, in <module>
    from softwarecenter.db.application import Application
  File "/usr/share/software-center/softwarecenter/db/application.py", line 25, in <module>
    from softwarecenter.backend.channel import is_channel_available
  File "/usr/share/software-center/softwarecenter/backend/channel.py", line 25, in <module>
    from softwarecenter.distro import get_distro
  File "/usr/share/software-center/softwarecenter/distro/__init__.py", line 165, in <module>
    distro_instance=_get_distro()
  File "/usr/share/software-center/softwarecenter/distro/__init__.py", line 148, in _get_distro
    module = __import__(distro_id, globals(), locals(), [], -1)
ImportError: No module named LinuxMint
I opened several files looking for those lines and was going to change them but . .

Revision history for this message
fmo (fmo) said : 		#7

Hi,

I found a way to fix this problem and I posted my solution on askubuntu http://askubuntu.com/a/148988/69708

It looks like I am not the only one having had the problem.

Regards,
fmo