Comment 4 for bug 789596
Revision history for this message
| Matthew Paul Thomas (mpt) wrote Re: "Canonical doesn't provide updates" is a scary message, especially for customers | #4 |
© 2004
Canonical Ltd.
•
Terms of use
•
Data privacy
•
Contact Launchpad Support
•
Blog
•
Careers
•
System status
•
35a32c5
(Get the code!)
The text is:
- "Canonical provides critical updates for Empathy Internet Messaging until October 2012." (Main)
- "Canonical does not provide updates for Adobe Reader 9. Some updates may be provided by the third party vendor." (Partner)
- "Canonical does not provide updates for Padre. Some updates may be provided by the Ubuntu community." (Universe, Multiverse, Restricted)
The use case for the text is a business person or IT manager considering using a particular package, and wanting to know if there's someone accountable to issue updates for problems with that package.
The MOTUs do great work, but they're not accountable in that way. So I think the "may be provided" text is not just correct, but also appropriately discouraging for that use case. It is also difficult for vendors to get updates into Partner, so "may be provided" is probably appropriate there too, though less so. Do you have other suggestions for how we could word those?
Once the developer portal is publicly available, application developers will be accountable for updates, and it will be easier for them to issue updates. So we'll be able to say, positively, "Updates for this software *are* provided by the vendor" or similar.