Unable to duplex scan samsung scx-4835fr

Asked by Joshua Hopkins on 2018-02-13

My harddrive died and so I had to do a fresh install. Everything was working as it should (i.e. duplex scanning was working) however with the exact same setup (except for a new ssd) I am struggling to get this working again. I must be missing something but unsure what it is.

OS: Debian Buster, KDE Plasma, Dark Breeze
Simple-Scan version 3.26.2

Again same OS version and same Simple-Scan version as before the HDD crashed. This also worked before without issue.

fva@co2:~/.cache/simple-scan$ scanimage -V
scanimage (sane-backends) 1.0.25; backend version 1.0.25

fva@co2:~/.cache/simple-scan$ sudo sane-find-scanner
[sudo] password for fva:

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04e8 [Samsung Electronics Co., Ltd.], product=0x344b [SCX-483x 5x3x Series]) at libusb:002:002
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

fva@co2:~/.cache/simple-scan$ scanimage -L
device `xerox_mfp:libusb:002:002' is a Samsung Samsung SCX-483x 5x3x Se multi-function peripheral

Looking at the ~/.cache/simple-scan/simplescan.log

[+0.00s] DEBUG: simple-scan.vala:637: Starting Simple Scan 3.26.2, PID=23820
[+0.05s] CRITICAL: g_action_print_detailed_name: assertion 'g_action_name_is_valid (action_name)' failed
[+0.05s] CRITICAL: gtk_application_set_accels_for_action: assertion 'detailed_action_name != NULL' failed
[+0.08s] DEBUG: app-window.vala:1714: Loading state from /home/fva/.cache/simple-scan/state
[+0.08s] DEBUG: app-window.vala:1671: Restoring window to 600x400 pixels
[+0.08s] DEBUG: autosave-manager.vala:64: Loading autosave information
[+0.08s] DEBUG: autosave-manager.vala:259: Waiting to autosave...
[+0.13s] DEBUG: scanner.vala:1454: sane_init () -> SANE_STATUS_GOOD
[+0.13s] DEBUG: scanner.vala:1460: SANE version 1.0.25
[+0.13s] DEBUG: scanner.vala:1521: Requesting redetection of scan devices
[+0.13s] DEBUG: scanner.vala:806: Processing request
[+0.18s] DEBUG: autosave-manager.vala:281: Autosaving book information
[+0.25s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+1.44s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+8.03s] DEBUG: scanner.vala:341: sane_get_devices () -> SANE_STATUS_GOOD
[+8.03s] DEBUG: scanner.vala:353: Device: name="xerox_mfp:libusb:002:002" vendor="Samsung" model="Samsung SCX-483x 5x3x Se" type="multi-function peripheral
"
[+8.13s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+10.08s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+10.84s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+13.43s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+13.74s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+14.00s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+14.13s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+16.67s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+16.68s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+16.72s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+16.73s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+16.75s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+16.77s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+16.78s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+16.79s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+16.81s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+16.82s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+16.84s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+17.18s] CRITICAL: gtk_render_frame_gap: assertion 'xy0_gap >= 0' failed
[+17.28s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+17.84s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+24.48s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+24.62s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+1029.34s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+1029.49s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+1030.42s] DEBUG: simple-scan.vala:454: Requesting scan at 150 dpi from device 'xerox_mfp:libusb:002:002'
[+1030.42s] DEBUG: scanner.vala:1569: Scanner.scan ("xerox_mfp:libusb:002:002", dpi=150, scan_mode=ScanMode.GRAY, depth=2, type=ScanType.ADF_BOTH, paper_wi
dth=2159, paper_height=2794, brightness=0, contrast=0, delay=5ms)
[+1030.42s] DEBUG: scanner.vala:806: Processing request
[+1030.42s] DEBUG: scanner.vala:867: sane_open ("xerox_mfp:libusb:002:002") -> SANE_STATUS_GOOD
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (0)
[+1030.42s] DEBUG: scanner.vala:738: Option 0: title='Number of options' type=int size=4 cap=soft-detect
[+1030.42s] DEBUG: scanner.vala:741: Description: Read-only option that specifies how many options a specific devices supports.
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (1)
[+1030.42s] DEBUG: scanner.vala:738: Option 1: name='standard' title='Standard' type=group size=4
[+1030.42s] DEBUG: scanner.vala:741: Description: Source, mode and resolution options
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (2)
[+1030.42s] DEBUG: scanner.vala:738: Option 2: name='resolution' title='Scan resolution' type=int size=4 unit=dpi values=[75, 100, 150, 200, 300, 600] cap=
soft-select,soft-detect
[+1030.42s] DEBUG: scanner.vala:741: Description: Sets the resolution of the scanned image.
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (3)
[+1030.42s] DEBUG: scanner.vala:738: Option 3: name='mode' title='Scan mode' type=string size=9 values=["Lineart", "Halftone", "Gray", "Color"] cap=soft-se
lect,soft-detect
[+1030.42s] DEBUG: scanner.vala:741: Description: Selects the scan mode (e.g., lineart, monochrome, or color).
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (4)
[+1030.42s] DEBUG: scanner.vala:738: Option 4: name='highlight' title='Threshold' type=fixed size=4 unit=percent min=30.000000, max=70.000000, quant=655360
 cap=soft-select,soft-detect,inactive
[+1030.42s] DEBUG: scanner.vala:741: Description: Select minimum-brightness to get a white point
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (5)
[+1030.42s] DEBUG: scanner.vala:738: Option 5: name='source' title='Scan source' type=string size=8 values=["Flatbed", "ADF", "Auto"] cap=soft-select,soft-
detect
[+1030.42s] DEBUG: scanner.vala:741: Description: Selects the scan source (such as a document-feeder).
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (6)
[+1030.42s] DEBUG: scanner.vala:738: Option 6: name='geometry' title='Geometry' type=group size=4
[+1030.42s] DEBUG: scanner.vala:741: Description: Scan area and media size options
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (7)
[+1030.42s] DEBUG: scanner.vala:738: Option 7: name='tl-x' title='Top-left x' type=fixed size=4 unit=mm min=0.000000, max=215.899994, quant=65536 cap=soft-
select,soft-detect
[+1030.42s] DEBUG: scanner.vala:741: Description: Top-left x position of scan area.
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (8)
[+1030.42s] DEBUG: scanner.vala:738: Option 8: name='tl-y' title='Top-left y' type=fixed size=4 unit=mm min=0.000000, max=297.179993, quant=65536 cap=soft-
select,soft-detect
[+1030.42s] DEBUG: scanner.vala:741: Description: Top-left y position of scan area.
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (9)
[+1030.42s] DEBUG: scanner.vala:738: Option 9: name='br-x' title='Bottom-right x' type=fixed size=4 unit=mm min=0.000000, max=215.899994, quant=65536 cap=s
oft-select,soft-detect
[+1030.42s] DEBUG: scanner.vala:741: Description: Bottom-right x position of scan area.
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (10)
[+1030.42s] DEBUG: scanner.vala:738: Option 10: name='br-y' title='Bottom-right y' type=fixed size=4 unit=mm min=0.000000, max=297.179993, quant=65536 cap=
soft-select,soft-detect
[+1030.42s] DEBUG: scanner.vala:741: Description: Bottom-right y position of scan area.
[+1030.42s] DEBUG: scanner.vala:888: sane_get_option_descriptor (11)
[+1030.42s] DEBUG: scanner.vala:549: sane_control_option (5, SANE_ACTION_SET_VALUE, "ADF") -> (SANE_STATUS_GOOD, "ADF")
[+1030.42s] DEBUG: scanner.vala:549: sane_control_option (3, SANE_ACTION_SET_VALUE, "Gray") -> (SANE_STATUS_GOOD, "Gray")
[+1030.42s] DEBUG: scanner.vala:465: sane_control_option (2, SANE_ACTION_SET_VALUE, 150) -> (SANE_STATUS_GOOD, 150)
[+1030.42s] DEBUG: scanner.vala:505: sane_control_option (9, SANE_ACTION_SET_VALUE, 215.900000) -> (SANE_STATUS_GOOD, 215.899994)
[+1030.42s] DEBUG: scanner.vala:505: sane_control_option (10, SANE_ACTION_SET_VALUE, 279.400000) -> (SANE_STATUS_GOOD, 279.399994)
[+1030.75s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+1037.06s] DEBUG: scanner.vala:1217: sane_start (page=0, pass=0) -> SANE_STATUS_GOOD
[+1037.06s] DEBUG: scanner.vala:1234: sane_get_parameters () -> SANE_STATUS_GOOD
[+1037.06s] DEBUG: scanner.vala:1246: Parameters: format=SANE_FRAME_GRAY last_frame=SANE_TRUE bytes_per_line=1280 pixels_per_line=1280 lines=1630 depth=8
[+1037.06s] DEBUG: simple-scan.vala:349: Page is 1280 pixels wide, 1630 pixels high, 2 bits per pixel
[+1037.06s] DEBUG: simple-scan.vala:283: Getting color profile for device xerox_mfp:libusb:002:002
[+1037.07s] DEBUG: simple-scan.vala:303: Unable to find colord device xerox_mfp:libusb:002:002: property match 'Serial'='sane:xerox_mfp:libusb:002:002' doe
s not exist
[+1037.08s] DEBUG: scanner.vala:1321: sane_read (1281) -> (SANE_STATUS_GOOD, 1281)
[+1038.15s] DEBUG: scanner.vala:1321: sane_read (5121) -> (SANE_STATUS_EOF, 0)
[+1038.15s] DEBUG: autosave-manager.vala:349: Autosaving page pixels to /home/fva/.cache/simple-scan/autosaves/3466388384.pixels
[+1038.15s] DEBUG: autosave-manager.vala:281: Autosaving book information
[+1038.15s] DEBUG: autosave-manager.vala:298: Autosaving page page-0
[+1038.16s] DEBUG: autosave-manager.vala:349: Autosaving page pixels to /home/fva/.cache/simple-scan/autosaves/3466388384.pixels
[+1038.16s] DEBUG: autosave-manager.vala:281: Autosaving book information
[+1038.16s] DEBUG: autosave-manager.vala:298: Autosaving page page-0
[+1038.37s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+1038.48s] DEBUG: app-window.vala:1775: Saving state to /home/fva/.cache/simple-scan/state
[+1048.38s] DEBUG: scanner.vala:1217: sane_start (page=1, pass=0) -> SANE_STATUS_GOOD
[+1048.38s] DEBUG: scanner.vala:1234: sane_get_parameters () -> SANE_STATUS_GOOD
[+1048.38s] DEBUG: scanner.vala:1246: Parameters: format=SANE_FRAME_GRAY last_frame=SANE_TRUE bytes_per_line=1280 pixels_per_line=1280 lines=1630 depth=8
[+1048.38s] DEBUG: simple-scan.vala:349: Page is 1280 pixels wide, 1630 pixels high, 2 bits per pixel
[+1048.38s] DEBUG: simple-scan.vala:283: Getting color profile for device xerox_mfp:libusb:002:002
[+1048.39s] DEBUG: simple-scan.vala:303: Unable to find colord device xerox_mfp:libusb:002:002: property match 'Serial'='sane:xerox_mfp:libusb:002:002' does not exist
[+1048.40s] DEBUG: scanner.vala:1321: sane_read (1281) -> (SANE_STATUS_GOOD, 1281)

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu simple-scan Edit question
Assignee:
No assignee Edit question
Last query:
2018-02-13
Last reply:
2018-02-14
Joshua Hopkins (joshopkins) said : #1

fva@co2:~/.cache/simple-scan$ lsusb
Bus 004 Device 004: ID 413c:2107 Dell Computer Corp.
Bus 004 Device 003: ID 046d:c05a Logitech, Inc. M90/M100 Optical Mouse
Bus 004 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 002: ID 04e8:344b Samsung Electronics Co., Ltd
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

fva@co2:~/.cache/simple-scan$ cat /etc/sane.d/xerox_mfp.conf | grep 344b
usb 0x04e8 0x344b

Debian isn't supported here or in any of the Ubuntu support channels. It's support community is entirely separate from Ubuntu's

The Debian forum is here:
http://forums.debian.net

I suggest you post there.

Thanks

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