scanner not detected

Asked by ettore on 2013-09-21

I am new at Zorin,Linux.I have installed Samsung CLX3175FW. The printer works but I am not able to scan from the printer to the PC.
The scanner is not detected by Ubuntu.The Samsung's technician have told me that this printer is not compatible with Linux.
Can you help?
Thank you

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu simple-scan Edit question
Assignee:
No assignee Edit question
Last query:
2013-09-22
Last reply:
2013-09-22
Thomas Krüger (thkrueger) said : #1

The support agents (don't confuse them with technicians) are not right. Samsung supplies a Unified driver for Linux with printing and scanning capabilities. Actually the Linux support from Samsung is rather good compare to other manufacturers.
The driver can be downloaded from the Samsung support page: http://de.samsung.com/de/Geschaeftskunden/BusinessBuero/BusinessPrinter/FarblaserMFP/clx3175fw/CLX-3175FWTEG/detail.aspx?atab=support&aguid=16f27a98-2d30-4b4f-989d-b11997aefd9a&dl=driver

But actually we are not a Zorin support platform. Zorin is Ubuntu based but not an official derivate of Ubuntu Linux.
You will have to ask for help in the Zorin comunity if you need help with the driver: http://www.zoringroup.com/forum/

ettore (ettore1) said : #2

On 09/21/2013 06:16 PM, Thomas Krüger wrote:
> Your question #236114 on simple-scan in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/236114
>
> Status: Open => Answered
>
> Thomas Krüger proposed the following answer:
> The support agents (don't confuse them with technicians) are not right. Samsung supplies a Unified driver for Linux with printing and scanning capabilities. Actually the Linux support from Samsung is rather good compare to other manufacturers.
> The driver can be downloaded from the Samsung support page: http://de.samsung.com/de/Geschaeftskunden/BusinessBuero/BusinessPrinter/FarblaserMFP/clx3175fw/CLX-3175FWTEG/detail.aspx?atab=support&aguid=16f27a98-2d30-4b4f-989d-b11997aefd9a&dl=driver
>
> But actually we are not a Zorin support platform. Zorin is Ubuntu based but not an official derivate of Ubuntu Linux.
> You will have to ask for help in the Zorin comunity if you need help with the driver: http://www.zoringroup.com/forum/
>
As you can see I am new at Linux.I do appreciate your help.The first
thing I have done is to remove all the Samsung drivers installed.I did
click your Link and I did download 3 Drivers successfully.I did
Extracted them to Archive not knowing how to or not install them.It is
not working.The printer is not communicating with the PC.I thank you for
your help.I will try The Zorin Link so graciously provided from you.
Thank you

Zorin is not supported by the Ubuntu community. Zorun support is entirely separate to Ubuntus.
I suggest you post here:
http://zoringroup.com/forum/

Can you help with this problem?

Provide an answer of your own, or ask ettore for more information if necessary.

To post a message you must log in.