Unable to connect to scanner (HP Photosmart 2610 All-In-One Printer, Scanner, Fax, Copier)

Asked by James Kauzlarich on 2013-07-11

I was wondering if someone could tell me what I'm doing wrong.

I'm using an Asus aaa PC 1201T Netbook with 2GB (1.7GB) RAM, running ubuntu 12.04 LTS, with a Network Attached HP Photosmart 2610 All-In-One printer (using the 2600 driver).

Back in 2010 when I installed the OS, Simple Scan ran perfect. In the mean time, of course, the OS has been updated several times, and in the course of things, the scanner stopped working. When, I do not know.

Now I need to scan a document, and Simple Scan gives the error "Failed to scan" "Unable to connect to scanner".

I downloaded XSane Image Scanning Program, and get "Failed to open device `hpaio:/net/Photosmart_2600_series?ip=192.168.1.71`: Error during device I/O."

I tried uninstalling and re-installing Simple Scan, and updating the OS. Update Manager says everything is updated.

I searched for "unable to connect to scanner" in Simple Scan's archives, hoping that the number of comments indicating that Simple Scan had failed to work or install properly, recently, also indicated there would be a large amount of tickets created for the problem, but have only found a handfull (5) refrencing an inability to connect to the scanner.

Hep me! Please!

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu simple-scan Edit question
Assignee:
No assignee Edit question
Solved by:
actionparsnip
Solved:
2013-07-13
Last query:
2013-07-13
Last reply:
2013-07-12
Warren Hill (warren-hill) said : #2

Try running it as root in a terminal

sudo simplescan

does it work now?

James Kauzlarich (james-m-k) said : #3

No, I get:

laptop:~$ sudo simplescan
[sudo] password for james:
sudo: simplescan: command not found

On Fri, Jul 12, 2013 at 3:26 AM, Warren Hill <
<email address hidden>> wrote:

> Your question #232280 on simple-scan in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/232280
>
> Status: Open => Needs information
>
> Warren Hill requested more information:
> Try running it as root in a terminal
>
> sudo simplescan
>
> does it work now?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/232280
>
> You received this question notification because you asked the question.
>

It has a hyphen in the name. Sudo is also NOT to be used for GUI applications. Instead use gksudo.

gksudo simple-scan

You can also install xsane and run that as user as well as using gksudo to test. Also make sure you have the latest HPLIP installed.

James Kauzlarich (james-m-k) said : #5

Well, that started Simple Scan, but I get the same old "Unable to connect
to scanner" error.

I also already installed XSane, and got an "Failed to open device
`hpaio:/net/Photosmart_2600_series?ip=192.168.1.71`: Error during device
I/O." error.

I believe I mentioned that in my original post. :)

On Fri, Jul 12, 2013 at 4:46 AM, actionparsnip <
<email address hidden>> wrote:

> Your question #232280 on simple-scan in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/232280
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> It has a hyphen in the name. Sudo is also NOT to be used for GUI
> applications. Instead use gksudo.
>
> gksudo simple-scan
>
> You can also install xsane and run that as user as well as using gksudo
> to test. Also make sure you have the latest HPLIP installed.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/232280/+confirm?answer_id=3
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/232280
>
> You received this question notification because you asked the question.
>

Do you have the latest HPLIP installed?

James Kauzlarich (james-m-k) said : #7

I think so, I've updated my System, and all the software installed, does
that update the HPLIP driver also?

On Fri, Jul 12, 2013 at 7:46 AM, actionparsnip <
<email address hidden>> wrote:

> Your question #232280 on simple-scan in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/232280
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Do you have the latest HPLIP installed?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/simple-scan/+question/232280
>
> You received this question notification because you asked the question.
>

Yes but the version in the repos is not the latest. Grab the .run file from the HPLIP website and mark it as executable. Run it in a terminal as your user (without sudo)

James Kauzlarich (james-m-k) said : #10

actionparsnip,

Thankyou thanky thankyou thankyou! ^_^

I did do ONE thing differently than you suggested. Instead of CHMODing the attributes of the file, I followed the directions there, and used used this: `sh hplip-3.13.6.run`.

Thanks again for all your help!

- James

A word for the archives:

(I don't know about anyone else, but *I* would have saved a good bit of time if I'd found the following type of comment while searching the archives.)

For those of you who find this later, I found the webpage by going into the Ubuntu Software Center, into "Installed Software", clicked on the small "Show 2,084 technical items", searched for HPLIP, found the right package, clicked "More Info", then clicked "Developers Webpage". Then followed the directions. (I don't recall if the directions mentioning CDing to your Downloads directory before your run sh, but do, or it won't be able to find the file.)

Or you could skip all those intermediary steps and go directly to the webpage here:
http://hplipopensource.com/hplip-web/index.html

and THEN following the directions.

This page will give you all the most current Hewlett-Packard LInux Printer (HPLIP) drivers for all their supported printers.

I also had a similar problem with scanning, but wirelessly. I followed part of a guide, by installing HPLIP modules as well as the gui, added a printer (Network) by adding it manually, I could type in the network address. HPLIP then picked up the printer, and after adding hpaio to the end of etc/sane.d/dll.conf, and re-booting the computer, I checked the simple scan and found it had discovered the printer. I also checked Sane, and it had also discovered the printer. then I did a quick scan with simple scan, and lo and behold, it worked perfectly.The printer is a HP all in one deskjet 3055A. Works wirelessly both printing and scanning, also Eprinting.