Ubuntu
simple-scan package

Genius Colorpage-Vivid 1200x: scanner not found...

Asked by William Pabon

Recently updated my pc from 10.04 LTS to 12.04 LTS and everything works except the scanner. I have a Genius Colorpage-Vivid 1200x. Get the following message on the screen:
Failed to open device 'gt68:libusb:004:002':invalid argument
The rest of the hardware on my pc is recognized and operational. Please, help. Thanks.

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Ubuntu simple-scan Edit question
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William Pabon
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actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

lsusb; lsb_release -a; uname -a

Thanks

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William Pabon (williepabon) said : 		#2

As requested:

williepabon@Precision-WorkStation-670:~$ sudo lsusb
[sudo] password for williepabon:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 152d:2338 JMicron Technology Corp. / JMicron USA Technology Corp. JM20337 Hi-Speed USB to SATA & PATA Combo Bridge
Bus 001 Device 003: ID 046d:0990 Logitech, Inc. QuickCam Pro 9000
Bus 005 Device 002: ID 413c:1003 Dell Computer Corp. Keyboard Hub
Bus 004 Device 002: ID 0458:201d KYE Systems Corp. (Mouse Systems) ColorPage-Vivid 1200 X
Bus 005 Device 003: ID 413c:2010 Dell Computer Corp. Keyboard

williepabon@Precision-WorkStation-670:~$ lsb_release -a; uname -a
LSB Version: core-2.0-ia32:core-2.0-noarch:core-3.0-ia32:core-3.0-noarch:core-3.1-ia32:core-3.1-noarch:core-3.2-ia32:core-3.2-noarch:core-4.0-ia32:core-4.0-noarch
Distributor ID: Ubuntu
Description: Ubuntu 12.04.1 LTS
Release: 12.04
Codename: precise
Linux Precision-WorkStation-670 3.2.0-34-generic-pae #53-Ubuntu SMP Thu Nov 15 11:11:12 UTC 2012 i686 i686 i386 GNU/Linux

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actionparsnip (andrew-woodhead666) said : 		#3

How does the scanner attach to the system?

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William Pabon (williepabon) said : 		#4

USB port

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William Pabon (williepabon) said : 		#5

I already tried different ports on my machine, with the same failure mode.

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actionparsnip (andrew-woodhead666) said : 		#6

Was the scanner powered on and attached when you ran the command?
Have you tried other scanner apps?

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William Pabon (williepabon) said : 		#7

When I try the other app in my system (Simple Scan ) I get the error: Unable to connect to scanner.

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actionparsnip (andrew-woodhead666) said : 		#8

If you unplug the scanner and run:

lsusb

What is output?

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William Pabon (williepabon) said : 		#9

Output follows:

williepabon@Precision-WorkStation-670:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 046d:0990 Logitech, Inc. QuickCam Pro 9000
Bus 001 Device 003: ID 152d:2338 JMicron Technology Corp. / JMicron USA Technology Corp. JM20337 Hi-Speed USB to SATA & PATA Combo Bridge
Bus 005 Device 002: ID 413c:1003 Dell Computer Corp. Keyboard Hub
Bus 005 Device 003: ID 413c:2010 Dell Computer Corp. Keyboard

The scanner doesn't show.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#10

Ok, so it's the:

0458:201d KYE Systems Corp. (Mouse Systems) ColorPage-Vivid 1200 X

Boot with the device detatched and log in, run:

sudo dmesg --clear

Then plug in the device, wait 10 seconds and run:

dmesg

What is output please?

Thanks

Revision history for this message
William Pabon (williepabon) said : 		#11

Here it is:

williepabon@Precision-WorkStation-670:~$ sudo dmesg --clear
[sudo] password for williepabon:
williepabon@Precision-WorkStation-670:~$ dmesg
[ 268.332023] usb 4-1: new full-speed USB device number 2 using uhci_hcd
williepabon@Precision-WorkStation-670:~$

Revision history for this message
William Pabon (williepabon) said : 		#12

Found solution. The problem was that the firmware for the scanner needed to be installed manually after the upgrade to 12.04. I basically copied the files from my old 10.04 installation, and that solved the problem.