canon all-in-one pixar mg2120 will print but wont scan, can you help me please

Asked by roland marple on 2012-07-31

I installed: cnijfilter-mg2100series-3.60-1-deb and scangearmp-mp280series-1.60-1-deb, as instructed but still can't scan, any suggestions will be appreciated, thank you.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu simple-scan Edit question
Assignee:
No assignee Edit question
Solved by:
actionparsnip
Solved:
2012-08-03
Last query:
2012-08-03
Last reply:
2012-08-02

What apps have you tried scanning with?

What is the output of:

lsb_release -a; uname -a; lsusb

Thanks

roland marple (rolandmarple) said : #2

I tried scanning with simple scan, and 6the output of above is
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04 LTS
Release: 12.04
Codename: precise
Linux roland-OptiPlex-SX270 3.2.0-27-generic-pae #43-Ubuntu SMP Fri Jul 6 15:06:05 UTC 2012 i686 i686 i386 GNU/Linux
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 002: ID 192f:0416 Avago Technologies, Pte.

Thanks for your interest

Try xsane

roland marple (rolandmarple) said : #4

Thanks for the interest in this problem. I installed and tried xsane but get the notice "no devices found". I am beginning to believe this is a driver problem for Canon. My old HP all-in-one worked fine until it just wore out. Any other ideas about where to look for a solution. I am fairly new to this.

ahambidge (ahambidge) said : #5

Hello,

The following is an answer I gave to Question 204739 today. It is essentially the same for your machine although I understand there is an issue with Canon and Linux.

"For the scanner to be recognized it has to have a ?????.usb file in the SANE directory gt68xx. Under Linux your scanner may be recognized under another name (Compatible). My Packard Bell scanner is recognized as a Mustek Bearpaw and works great

Search the web for your machine's Linux USB driver. The file has to be copied to the gt68xx directory using the Terminal.

You can also search on this Ubuntu Launchpad Answers."

Regards,

Allan :)

roland marple (rolandmarple) said : #6

Thank you for your concern. I gave up trying to get his canon all-in-one to work. Canon has informed me that their printer-scanner  will not work on a linux system. they apologized for any inconvenience to me. I returned the printer scanner and got an HP model and it works just fine.

________________________________
 From: ahambidge <email address hidden>
To: <email address hidden>
Sent: Thursday, August 2, 2012 5:41:13 AM
Subject: Re: [Question #204713]: canon all-in-one pixar mg2120 will print but wont scan, can you help me please

Your question #204713 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/204713

    Status: Open => Answered

ahambidge proposed the following answer:
Hello,

The following is an answer I gave to Question 204739 today. It is
essentially the same for your machine although I understand there is an
issue with Canon and Linux.

"For the scanner to be recognized it has to have a ?????.usb file in the
SANE directory gt68xx. Under Linux your scanner may be recognized under
another name (Compatible). My Packard Bell scanner is recognized as a
Mustek Bearpaw and works great

Search the web for your machine's Linux USB driver. The file has to be
copied to the gt68xx directory using the Terminal.

You can also search on this Ubuntu Launchpad Answers."

Regards,

Allan :)

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/ubuntu/+question/204713/+confirm?answer_id=4

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/ubuntu/+question/204713

You received this question notification because you asked the question.

HP loves linux. The HPLIP project is phenominal and is part of a default Ubuntu install.

ahambidge (ahambidge) said : #8

Hello,

You learn something new every day on this forum and with Linux. I am pleased that you resolved the problem.

Regards,

Allan :)

roland marple (rolandmarple) said : #9

Hi again, thanks for your interest in my problem. The solution wasn't what I had hoped for, I had hoped to get the Canon working but alas, I am an old man of 76 yrs. and not very proficient at computers. The canon assisstance people told me that they only had drivers for Mac and Windows and that someone in the linux world would probably figure out a driver eventually. I didn't want to wait for that so I returned the Cannon and got an HP all-in-one and am now quite happy that all is working.
Thanks again

________________________________
 From: ahambidge <email address hidden>
To: <email address hidden>
Sent: Thursday, August 2, 2012 8:41:13 PM
Subject: Re: [Question #204713]: canon all-in-one pixar mg2120 will print but wont scan, can you help me please

Your question #204713 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/204713

ahambidge posted a new comment:
Hello,

You learn something new every day on this forum and with Linux. I am
pleased that you resolved the problem.

Regards,

Allan :)

--
You received this question notification because you asked the question.

roland marple (rolandmarple) said : #10

I did not solve the Canon problem, I just eliminated it by returning the product and exchanging it for an HP product. I'm sure someone in the linux world will eventually invent a driver for Canon but I need my "All-In-One" now.

My solution to any linux user interested in using printers or scanners is simple. Use HP products their HPLIP program solves the problem.

Thanks for everyone's time and effort.

ahambidge (ahambidge) said : #11

Hello,

It is up to Canon to fix this problem. If they do not want to recognize Linux then it is all down to them.

Regards,

Allan :9

roland marple (rolandmarple) said : #12

Hi, and thanks for answering. I phoned directly to Canon using their service number, and they told me they only had drivers for Mac and Windows.
I replied that this product would be of no use to me without a proper driver and they agreed with me. Naturally I returned the printer-scanner and got an HP printer-scanner instead. Problem Solved. If Cannon dosen't want to sell their product to everyone that's their problem, HP will.
Thanks for your interest.

________________________________
 From: ahambidge <email address hidden>
To: <email address hidden>
Sent: Friday, August 3, 2012 12:11:06 PM
Subject: Re: [Question #204713]: canon all-in-one pixar mg2120 will print but wont scan, can you help me please

Your question #204713 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/204713

ahambidge posted a new comment:
Hello,

It is up to Canon to fix this problem. If they do not want to recognize
Linux then it is all down to them.

Regards,

Allan :9

--
You received this question notification because you asked the question.